Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 6504485
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Ball Animal 3 Extra Upright Vacuum with 5 accessories for its strong suction, overall performance, and effectiveness in removing pet hair. Many appreciate its ease of use, powerful motor, and useful attachments, as well as its long cord. However, some customers find the vacuum to be heavy and noisy. A few customers also mentioned the product is pricey.
This summary was generated by AI based on customer reviews.
Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a lot of assembly with poor instructions but is a good vacuum
I would recommend this to a friendGreat vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. After using it I cant see any fur on the carpet.
I would recommend this to a friendDefinitely not new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return my first unit one week after purchase, because the seal around the dust bin was very loose causing debris to not fully collect in the bin. I called Dyson and we did a full inspection through video and they determined that the product needed to be replaced. So back to Best Buy I went…. After a very lengthy process the unit was replaced and I feel they gave me a refurbished unit.. Yes the box was sealed, but everything in the box was disorganized, not in the proper packaging, the dust bin still had dust and lint around the edges of the top of the canister, and there’s many scratches up and down the vacuum and the cord as well. Buying a $500 refurbished vacuum is a hard pill to swallow.. I think this will be my final purchase at Best Buy. They are definitely no longer the store or have the reputation that they once carried. I’m very unhappy with Best Buy not the product.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hi, thank you for your review. We really appreciate your effort and time. We can completely understand your frustration regarding this concern. However, we strive to provide the best experience for our customers. We will surely share your valuable feedback with our dedicated team. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
100% satisfied.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with my purchase…using it everyday.
I would recommend this to a friendgreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this is a wonderful product cleans great love it
I would recommend this to a friendGreat Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works amazing and I love the pet vacuum tool!!!
I would recommend this to a friend- Pros mentioned:Suction
Needs better design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suction is great, design could be better. For a $500 vacuum it should have a retractable cord. There’s about five attachments and there’s nowhere to put them. Super difficult to use hand held hose.
No, I would not recommend this to a friend Not Worth $5.00 (Yep, That's Right)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this for 48 hours and attempted to use it once. This is the worst vacuum I have ever owned. The rotor attachment falls off every two feet (five feet if I'm lucky). It's basically useless. If you were offered one for $5.00, don't buy it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you've found the Ball Animal 3 Extra to be such a disappointing machine thus far in your use. It's very unusual to hear that the brush bar attachment is falling off of your machine - that should not be happening. We'd love to learn more about your experience and help to make this right for you. Please get in touch with us at askdysonUS@dyson.com and we'll be glad to assist.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Pet hair removal
Best Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have two cats and two dogs and this has been the best at getting up pet hair. I have gone through so many vacuums and I am finally glad to get one that really works. Its a great investment.
I would recommend this to a friend - Pros mentioned:Suction
great suction so far so good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had every generation of Dyson Ball and I can say this one the suction power is greatly increased compare to the previous. I have a great pyrnese so when I say it works trust me it works!
I would recommend this to a friend - Pros mentioned:Pet hair removal
Dyson - Ball Animal 3 extra upright vacuum.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. Great for households that have dogs that shed a lot - like ours. Picks up with just one pass over the hair on the floor. Makes hair clean up very quick and easy.
I would recommend this to a friend - Pros mentioned:Suction
Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to really love this vacuum. I don’t. The suction is great BUT the attachments are very cumbersome to use. The hose does not bend easily, makes it difficult to use
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3. It is common for the hose to be stiff for the first few uses. With time it will loosen. To speed up the process, we suggest stretching the hose over a chair, railing etc, for a few hours. We use a very high quality rubber to make sure it does not break and lasts longer. As a result, the pipe may be rigid. To loosen up a new hose we recommend wrapping it around the vacuum overnight a few times and it will help loosen the tightness. If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com.
Best wishes,
Summer
Dyson Customer Support
A HUGE downgrade from the Dyson DC07.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to give this vacuum such a low rating but Dyson really did a terrible job with the design of this vacuum. I have been using a Dyson DC07 for nearly 20 years and it was an amazing vacuum. It finally died and I figured I would get the latest and the greatest upgraded Dyson upright. It was not new and improved at all. If you are coming from a DC07 do yourself a favor and just purchase any other vacuum. The head on the Animal is almost 2" shorter in length than the DC07. I might as well just vacuum my entire house with the hose and stair attachment, it would take just as long as using the tiny head on this machine. That assumes that I dont trip and hit my head on something and die before I finish due to the fact that Dyson decided to have the power cord leave the machine nearly 7" lower than on the DC07 so the cord is always down around your feet in the way of everything you do. And if you are expecting the paper or online manual to have anything other than a vague picture of the machine and the parts with only the words "click" describing how the machine should be assembled then you will be sorely disappointed because Dyson put absolutely zero effort into putting together their manual for this machine. Sad but I will be taking this back and getting a refund and getting something else that is actually functional.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So, this vacuum is great, but it’s nothing special. I used like an 80$ vacuum before it blew up and got this but honestly it’s not a huge difference. I would say 5/10 I use this on medium height carpet, works well. Hard floor it’s meh
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sad to hear that you're not having a better experience with your Ball Animal 3. This model does feature the most suction power among out line of uprights. If you're having trouble using your machine on hard flooring, we would suggest disengaging your machine's brush bar, by pressing the power button to the brush bar, once the machine is on and reclined. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Dyson Duty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way it moves but I wish it had retractable cord feature.
I would recommend this to a friendGood strong vacuum - Dyson Ball Animal 3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good vacuum but really hard to set up in the beginning.
I would recommend this to a friendHard to push
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a heavy machine that is hard to maneuver and doesn’t slide under most furniture but it cleans well. Emptying the bin is a bit awkward and it needs to be held over a large receptacle.
No, I would not recommend this to a friendDyson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great on carpets. It’s cumbersome to use on steps though.
I would recommend this to a friend- Cons mentioned:Price
Vacuum
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with this vacuum cleaner, very high-priced, and did not work that well
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson. We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Jenifer
Dyson Expert
False advertisement
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst vacuum very hard to push does not pick up very well
No, I would not recommend this to a friend