Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 6504485
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Ball Animal 3 Extra Upright Vacuum with 5 accessories for its strong suction, overall performance, and effectiveness in removing pet hair. Many appreciate its ease of use, powerful motor, and useful attachments, as well as its long cord. However, some customers find the vacuum to be heavy and noisy. A few customers also mentioned the product is pricey.
This summary was generated by AI based on customer reviews.
Stay clear from Dyson - please read!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Done with Dyson forever. I purchased this last year and unfortunately it was a lemon (no suction, bar not working, and I literally had to hold it together with duct tape). After several months of back and forth with Dyson, they sent me a new vacuum. Fast forward to last month, and just 9 months after the original replacement, the beater bar broke. I went through all of the technological stuff with Dyson. They wanted proof of purchase but best buys online pickup receipt was not enough. It is so frustrating that this company got too big for their own good and customer service is seriously lacking. Their machines have significantly lost quality (did I mention my first 2 Dyson's purchased 25 years ago are still working?!?) So done..STAY clear from Dyson
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello,
thank you for sharing the response with us. We have reviewed your concern regarding an issue with your Dyson Upright Vacuum. We do apologize for the inconvenience and understand how you must be feeling. However, do not worry, we are here to help you. We request you to reach out to us via Dyson live chat or Dyson Phone support so that we can look further into the concern and get the resolution for you. Also, if you wish you can send an email to askdysonUS@dyson.com and in the Subject Line, please include: "Dyson Review" so that we can be on the lookout for your email. For further queries, please feel free to reach out to us. Thank you so much for your patience.
Best Wishes,
Dyson Customer Support.
- Pros mentioned:Performance
Pretty good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great as far as vacuuming goes. Definitely got up more dirt than anything ive ever used. Brush roller kept coming off when trying to carry up stairs - not sure if user error or bad unit.
I would recommend this to a friend - Pros mentioned:Pet hair removal
Super sucky
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is amazing, sucks up even the most embedded dog hair. We were a family of loyal shark vacuum users but not anymore, this works super well
I would recommend this to a friend - Cons mentioned:Price
Early returns are disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggles with pet hair, which is a non-starter for a vacuum at this price (and also called the 'animal'). Fingers crossed this is only a heavy shed month issue.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello JBJB. This is Amanda from Dyson. Our Dyson experts are available and ready to help with your Ball Animal 3. Please send an email to questions.us@dyson.com with your serial number. Hope this helps!
Dyson sucks and not in a good way.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK. Only had for 13 months, used for hard floors only. The previous Dyson vacuum lasted 4 years. Both succumbed to what sounds like a bearing problem and severe loss of suction. Current one gets so hot you can not touch the spindle. Has a burning odor. Will NEVER buy or recommend a Dyson or even Best Buy again. We live 6 hours round-trip from closest Best Buy, so will toss this Dyson in the dump even tho it is still under manufacturer and Geek warranties--not worth the drive.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with your Dyson vacuum and understand how incredibly frustrating it must be to encounter these issues. We sincerely apologize for the problems you've described, including the severe loss of suction, the bearing issues, and the overheating spindle with a burning odor. This is not the experience we strive to deliver.
At Dyson, we are committed to innovation and quality, and we take your concerns very seriously. Your feedback is invaluable and will be shared with our product development team to ensure our products meet the high standards our customers expect.
If you’d like to share more about your experience or if you have any further questions, please feel welcome to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line so we can offer prompt assistance.
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot of cheap plastic and the handle is sharp cheap plastic. It vacuums good but the way the hose pulls out sucks! I expected much better quality my older shark is a much better vacuum for half the price.
No, I would not recommend this to a friend- Pros mentioned:Suction
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite literally the best vacuum I’ve ever owned. My only complaint is that the hose is a little hard to manuever. Maybe once i break it in more it will work better, though.
I would recommend this to a friend Great vacuum!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! I’ve stuck with Dyson for years and not disappointed with this vacuum. Longer cord than my last one which is great!
I would recommend this to a friendLoved it for 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is my 2nd Dyson. I upgraded to the new model. I LOVED it the 1st 2 months. oddly, today, i went to vacuum my 6 x 8 area rug (the reason I have a vacuum) and the head attachment was almost snapped off. i leaned it back & it came off, only thing holding it on are the 2 wires. HOPING i am able to return to store for an exchange. Im shocked bc Ive NEVER had an issue witn a Dyson.
I would recommend this to a friendDyson Vac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum was not heavy like others. It handles very easily and the attachments are very helpful in hard to reach places.
I would recommend this to a friendQuality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a product this spendy i didn’t expect the moving parts to squeak and squeal as much as they do right out of the box! Kinda disappointed.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your feedback. We're truly sorry to hear that you're experiencing squeaking and squealing from the moving parts right out of the box—especially given the significant investment in our product. At Dyson, we are committed to providing a premium experience and ensuring our products perform reliably. Your feedback is invaluable, and we take it seriously as we continue to refine our designs.
If you’d like to share more details about your experience or need further assistance, please feel welcome to email us at askdysonUS@dyson.com with "Dyson Review" in the subject line so we can offer prompt attention. We sincerely apologize for any inconvenience caused and appreciate the opportunity to address your concerns.
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's was a okay purchase not good one. Better and wish there was other choices . Wish I wasn't in a big hurry to purchase it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
great vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good. The biggest surprise is no hair tangles like it describes. Easy to use but doesn't go under furniture.
I would recommend this to a friend - Pros mentioned:Suction
Don
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t wait to bring it back. If you have rugs, probably good. Hardwood not so good. Plenty of suction. When using the hose attachment, as soon as you put the power on the hose collapsed back to main part. After spending over $400, there was no way I was going to buy a different hose.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Donna, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Suction
Dyson Animal 3 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great suction... It seems to do well with preventing human hair from wrapping around the roller...
I would recommend this to a friend Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on my low pile carpet. Also has a long cord so you’re able to cover a sizable area.
I would recommend this to a friendSad day for dyson
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh, I wasn’t to thrilled with how easily the lever to open the dust canister broke
I would recommend this to a friend- Cons mentioned:Weight
Dyson Animal
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy and machine head continuously comes off. It's very annoying. Only good thing about it is the Dyson name.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Corona, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3 Extra. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
Pete
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Dyson I have purchased in less then six months. The first one lasted several months before the motor started to burn up. I’m on my second vacuum and because of the poor quality plastics being used, I will be returning this one. The plastic part which keeps the vacuum upright snapped causing it to fall. I have always had Dyson but for the life of me I’m not sure where the quality has gone.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Pete, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3 Extra. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Pros mentioned:Suction
Great Vacuum! Met my four dog challenge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow what a super vacuum. I’ve got four dogs and tons on hair, it makes cleaning a breeze.
I would recommend this to a friend