Customer Ratings & Reviews

So, this vacuum is great, but it’s nothing special. I used like an 80$ vacuum before it blew up and got this but honestly it’s not a huge difference. I would say 5/10 I use this on medium height carpet, works well. Hard floor it’s meh

I hate to give this vacuum such a low rating but Dyson really did a terrible job with the design of this vacuum. I have been using a Dyson DC07 for nearly 20 years and it was an amazing vacuum. It finally died and I figured I would get the latest and the greatest upgraded Dyson upright. It was not new and improved at all. If you are coming from a DC07 do yourself a favor and just purchase any other vacuum. The head on the Animal is almost 2" shorter in length than the DC07. I might as well just vacuum my entire house with the hose and stair attachment, it would take just as long as using the tiny head on this machine. That assumes that I dont trip and hit my head on something and die before I finish due to the fact that Dyson decided to have the power cord leave the machine nearly 7" lower than on the DC07 so the cord is always down around your feet in the way of everything you do. And if you are expecting the paper or online manual to have anything other than a vague picture of the machine and the parts with only the words "click" describing how the machine should be assembled then you will be sorely disappointed because Dyson put absolutely zero effort into putting together their manual for this machine. Sad but I will be taking this back and getting a refund and getting something else that is actually functional.

I love the way it moves but I wish it had retractable cord feature.

Very good vacuum but really hard to set up in the beginning.

I wanted to really love this vacuum. I don’t. The suction is great BUT the attachments are very cumbersome to use. The hose does not bend easily, makes it difficult to use

Great on carpets. It’s cumbersome to use on steps though.

This is a heavy machine that is hard to maneuver and doesn’t slide under most furniture but it cleans well. Emptying the bin is a bit awkward and it needs to be held over a large receptacle.

Worked great as far as vacuuming goes. Definitely got up more dirt than anything ive ever used. Brush roller kept coming off when trying to carry up stairs - not sure if user error or bad unit.

This is amazing, sucks up even the most embedded dog hair. We were a family of loyal shark vacuum users but not anymore, this works super well

Was not happy with this vacuum cleaner, very high-priced, and did not work that well

Struggles with pet hair, which is a non-starter for a vacuum at this price (and also called the 'animal'). Fingers crossed this is only a heavy shed month issue.

A lot of cheap plastic and the handle is sharp cheap plastic. It vacuums good but the way the hose pulls out sucks! I expected much better quality my older shark is a much better vacuum for half the price.

Quite literally the best vacuum I’ve ever owned. My only complaint is that the hose is a little hard to manuever. Maybe once i break it in more it will work better, though.

Works great! I’ve stuck with Dyson for years and not disappointed with this vacuum. Longer cord than my last one which is great!

The vacuum was not heavy like others. It handles very easily and the attachments are very helpful in hard to reach places.

Done with Dyson forever. I purchased this last year and unfortunately it was a lemon (no suction, bar not working, and I literally had to hold it together with duct tape). After several months of back and forth with Dyson, they sent me a new vacuum. Fast forward to last month, and just 9 months after the original replacement, the beater bar broke. I went through all of the technological stuff with Dyson. They wanted proof of purchase but best buys online pickup receipt was not enough. It is so frustrating that this company got too big for their own good and customer service is seriously lacking. Their machines have significantly lost quality (did I mention my first 2 Dyson's purchased 25 years ago are still working?!?) So done..STAY clear from Dyson

so far so good. The biggest surprise is no hair tangles like it describes. Easy to use but doesn't go under furniture.

Well, this is my 2nd Dyson. I upgraded to the new model. I LOVED it the 1st 2 months. oddly, today, i went to vacuum my 6 x 8 area rug (the reason I have a vacuum) and the head attachment was almost snapped off. i leaned it back & it came off, only thing holding it on are the 2 wires. HOPING i am able to return to store for an exchange. Im shocked bc Ive NEVER had an issue witn a Dyson.

It's was a okay purchase not good one. Better and wish there was other choices . Wish I wasn't in a big hurry to purchase it.

Couldn’t wait to bring it back. If you have rugs, probably good. Hardwood not so good. Plenty of suction. When using the hose attachment, as soon as you put the power on the hose collapsed back to main part. After spending over $400, there was no way I was going to buy a different hose.