Customer Ratings & Reviews
- Model:
- 394515-01
- SKU:
- 6504485
Rating by feature
- Cleaning Quality
Rating 4.8 out of 5 stars
- Maneuverability
Rating 4.5 out of 5 stars
- Ease of Assembly
Rating 4.7 out of 5 stars
Customers are saying
Customers value the Ball Animal 3 Extra Upright Vacuum with 5 accessories for its strong suction, overall performance, and effectiveness in removing pet hair. Many appreciate its ease of use, powerful motor, and useful attachments, as well as its long cord. However, some customers find the vacuum to be heavy and noisy. A few customers also mentioned the product is pricey.
This summary was generated by AI based on customer reviews.
Trash Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst vacuum I've ever used. Unless you're wanting traction for your back or shoulder surgery, dont get this vacuum. Handle is wobbly, and not strong enough for vacuum. Hose is ridiculously hard to use.
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for providing a review. We apologize for the inconvenience that you have faced with your machine. We absolutely understand your discontentment. This is not the experience we want our customers to have. However, we are committed towards providing the best-in-class experience for our Dyson owners. We will surely work on your valuable feedback; For any query and concern please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review.
Best Wishes,
Dyson Customer Support
Best vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The roller appears to be mush nicer no hair to untangle. Vacuum power is unbelievable.
I would recommend this to a friendBest vacuum in the world!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Dyson quality and function. The self cleaning feature is a wonderful bonus!
I would recommend this to a friendBad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really bad quality it stoped working less than a month
No, I would not recommend this to a friendBrand response from Dyson Team
Posted .Hello, thank you for taking the time to share your review. We truly appreciate your effort and value your feedback. We understand how frustrating this experience must have been for you, and we are genuinely sorry for any inconvenience caused. At Dyson, we are committed to providing our customers with the best possible experience. Your insights are invaluable, and we will ensure your feedback is shared with our dedicated team. To help us improve our future services further, we would love to learn more about your experience. You are welcome to email us at askdysonUS@dyson.com. For prompt attention, please include "Dyson Review" in the subject line.
Great vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive vacuum but worth every penny. Dyson is a cut above other brand vacuums.
I would recommend this to a friendDoes not work on rugs.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously had a Dyson and it was wonderful. This was not. I had to return it. It really only worked on hard floor surfaces. I could not vacuum rugs.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Teanna with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson . We would value the opportunity to ensure that your unit is performing as designed, or address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Teanna
Dyson Expert
Great vacuum!! Buy heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have cats, so it is amazing for pet hair. Plus doesnt collect in brush !
I would recommend this to a friendTHE BEST
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect vaccum cleaner ever i had . Easy , light weight and works great
I would recommend this to a friendBuy it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best vacuums on the market. Dyson technology never disappoints
I would recommend this to a friend10/10 for pets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, simple design and good mechanics for a vacuum.
I would recommend this to a friendGreat Vaccum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality movie, and awesome service from my best buy!!
I would recommend this to a friendBroke down
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd one I've had in a year. If this one breaks I'll try a different brand.
I would recommend this to a friendBetter than DC17
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than DC17 so far. Less maneuverable than DC17.
I would recommend this to a friendwaste of money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the worst vacuum I have ever bought. I wish I bought the the extended coverage to return it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello, this is Summer with Dyson. We're so sorry to hear that you are experiencing problems with your Dyson Ball Animal 3. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com.
Best wishes,
Summer
Dyson Customer Support
- Cons mentioned:Weight
Tube is too small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is too heavy to moved around, the tube is too small, I need to pull everything around is not convenient just for the reason but it works good
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry that you've found the Ball Animal 3 to be disappointing, thus far in your use. It is a heavier, full-size vacuum so it does have a bit more weight to it. We'd be happy to go over your machine more in-depth with you, or help with any other questions you may have. Feel free to get in touch with us at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for 2 weeks and stopped working. I just to buy the DD33 those are the best unfortunately they don't made it anymore.
No, I would not recommend this to a friendWorthless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and when I got it home and had it assembled it does not work. It cuts off after it gets a few minutes.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Jenifer with Dyson. We're sorry that you are having an issue with your Dyson Ball Animal 3 Extra Upright Vacuum. We would value the opportunity to ensure that your unit is performing as designed and get this resolved for you.
Please feel free to email us at askdysonUS@dyson.com as we are happy to provide you with support.
Best wishes,
Jenifer
Voice of the Customer
- Pros mentioned:Ease of use, Power, Suction
Ease of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is very convenient and easy to use. The suction works very well.
I would recommend this to a friend Don’t buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely 2 months with the vacuum and already it’s being sent under warranty to Dyson. What a joke. Don’t buy this vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hey Ricky, this is Kelly with Dyson. Thank you so much for telling us about this problem. We strive to provide amazing service, and sell equally amazing products, and it's disappointing to know that we let you down. Would you mind getting in touch with us, with some more details about the situation? You can reach us directly at askdysonUS@dyson.com. We will be looking forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Does not work on carpet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to give 4 star as it us working fine on hardwood floors but it does not work on carpet even reg carpet. We just return to Bestbuy .
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
If you're ever in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support