Customer Ratings & Reviews
- Model:
- 227633-01/334175-01
- SKU:
- 5712662
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.3 out of 5 stars
- Ease of Assembly
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Ball Multifloor 2 Upright Vacuum's powerful suction, ease of use, and effective carpet cleaning. Many appreciate its lightweight design and strong performance, although some wish for a larger dustbin and more attachments. A few customers noted the vacuum can be noisy and is on the higher end of the price range.
This summary was generated by AI based on customer reviews.
It sucks, and that's a good thing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! Works great, and is really easy to maneuver.
I would recommend this to a friendGreat suction.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome price for the quality. Highly recommendable.
I would recommend this to a friendvery powerful suction system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.except for the hose which has very limited reach..
I would recommend this to a friendSpecs are Wrong
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I had a long discussion corded vs cordless . We have a multilevel home and in my opinion we are best served by a cordless model .It’s easier to carry it between levels and I didn’t want to deal with rolling it up .She wasn’t convinced the cordless model was powerful enough . I finally gave in because the specs say this model had a retractable cord. Unfortunately that’s incorrect .I was so ticked when I unpacked it and found it had a traditional cord I was ready to return it .I lost that argument as well .Please change the specs so someone else doesn’t make the same mistake
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Dave, this is Kelly with Dyson. We're sorry to hear that you've had a poor experience with your Ball Multi Floor 2 upright. I can confirm that the only machines we carry with retractable cords are the canister models. Our uprights do have a cord which wraps and stores along the length of the wand. I do apologize for the listing having incorrect information. We have begun the process to get this information updated. We're very sorry for this inconvenience. You should still be able to initiate a return with the retailer, should you desire to return or exchange for a different model. If you have any further questions or concerns, please get in touch with us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Does what it's suppose to andnsays. Love it
I would recommend this to a friendDyson, just ok for me
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good but not what I expected, not so sure what all the hype is on this, I have a hover and their both fairly similar but half the price.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Nick, this is Kelly with Dyson. Dyson Ball Multi Floor 2 offers 245 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility.
We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Assembly
Don’t buy Dyson and be cautious of Best But!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor illustrations for the assembly of this vacuum. I never used it because It was difficult to assemble. Dyson, did nothing to help. After going to Best Buy, to see a floor model, I discovered the issue. I returned it. The customer service person applied to a leasing company 2 times on my behalf, without my permission nor knowledge. This experience was horrible.
No, I would not recommend this to a friend Stopped Working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read other reviews stating the carpet roller stopped working, but purchased it anyways. After a few days of use the roller stopped working. Returned it to Best Buy. I ended up ordering a different model.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Mike, this is Kelly with dyson. We're sorry to hear that in your use, you experienced an issue with the brush bar stopping on your carpeting, while using the Dyson Ball Multi Floor 2. The Dyson Ball Multi Floor 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside of the ball itself, giving this machine it's sleek, streamlined profile. The cleanerhead on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. On thicker or more plush carpeting, the brush bar may sense the carpeting as an obstruction, which is causing your brush bar to stop.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Heavy, loud!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had a cordless V6 that stopped working(we fixed it and now it works again thank god) but purchased this when i thought i didn’t have a vacuum anymore. Guess i am so used to cordless that this thing was massive, heavy, and SOOOOO much louder. It picked up fine, but the ease and accessibility of the cordless is amazing and i returned this ball vacuum the next day. I never wanted to vacuum with this big one. It was easy to put together tho. Just not easy to pick up quick messes and go around the house like the V6. When my v6 craps out i’ll see stick with the cordless for sure and you should too !
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Marie, this is Kelly with Dyson. I'm sorry to hear that in your use, you found the Dyson Ball Multifloor 2 to be so heavy and awkward to maneuver. Dyson Ball Multi Floor 2 offers 245 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacuum works. The stand doesnt have a release like the more expensive ones. The hoses is hard to put back sometimes.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. Your vacuum will feature a quick recline feature. This will avoid the need for pedals or stepping on the front of the machine as with our non-ball models. Rolling the unit around from room to room is recommended to be done with the ball instead of the stabilizer wheels on the back of the ball. You can then put the unit upright once you are done with cleaning and for storage. We would value the opportunity to learn more regarding your experience as we are committed to customer satisfaction. Please feel free to email us at askdysonUS@dyson.com. It will be our pleasure to provide support.
Best wishes,
Kelly
Dyson Customer Support
Very powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great vacuum if you need to suck up a bowling ball. There is only automatic hight adjustment so you cant adjust it for a new carpet and it will wind up getting stretched out from all the pulling.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Karen, this is Krystal with Dyson. Thank you for taking the time to leave a review. The Dyson Ball Multi Floor 2 is one of our strongest powered lightweight vacuums. It does feature a self adjusting cleaner head. This means it will provide you with the proper seal across each floor type.
If you are having difficulty with using it on your new carpet, feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Cons mentioned:Noise level
worst vacuum ever, stay away from this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.expensive, very cheap, flimsy, loudest vac i ever used and most importantly its terrible at picking up dirt. The dyson animal i had was 100 times better than this piece of junk and it lasted 10 yrs...
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself, giving it its sleek, streamlined profile. Dyson Ball Multi Floor 2 features 245 air watts of suction power, making it one of our most powerful vacuums. The self-adjusting cleaner head also raises and lowers to seal in suction across all floors. The experience you've had with a lack of pick up sounds rather unusual.
It would be very unusual to hear any of the Dyson vacuum's referred to as cheap or flimsy feeling. Rest assured, Dyson machines are built to stand the test of time. Our materials are light yet durable and tested to destruction. Our machines can handle bumps, drops, hits, and jabs. Have a look at some of the lab tests we perform here: https://www.youtube.com/watch?v=w9zmOLylpnQ
While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, and to help ensure that your Dyson is working properly. Please feel free to contact us directly at [email protected].
Best wishes,
Kelly
Dyson Customer Support
Good but not too relaiable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for two months then the suction was not working i have to call dyson and their rude customer service taht i have to check this and that. Then finally got to fix it on ky own
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Dax, this is Kelly with Dyson. Thanks for taking the time to share your review of your Dyson Ball Multi Floor 2. It is very unusual to hear that your machine is clogging, and therefore losing suction, regularly in your everyday use. That being said, frequent obstructions in your machine may occur as a result of poor airflow, which can happen due to an existing obstruction or dirty filters. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home. I'm also sorry to hear of how you were treated when you reached out for support. That is not at all the experience that we would expect for one of our valued owners, and I apologize for this.
We'd value the opportunity to learn more about your experience with your Dyson Ball Multi Floor 2, to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Dyson ball
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item. It worked fine, I just did not like width of the vacuum head - it was too small.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Kelly, this is Kelly with Dyson. We're sorry to hear that you were disappointed with the width of the cleanerhead on your Ball Multi Floor 2 upright. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
Who knew a vacuum could be so good?
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first Dyson product I’ve ever owned. After a few weeks of use, I’m impressed. From out of the box to up and running must have been less than ten minutes. After double checking everything, I fired up the vacuum cleaner. Was a bit louder than I expected, but I suppose loud is good when you are talking about suction power. As I walked around the house, I could see a bunch of lint and other random dust starting to enter the chamber. I like that you can actually see if your vacuuming is doing anything useful. Going forward I found that being able to see in the canister is a huge benefit in knowing when to empty your vacuum. With my old vacuum, I would just keep vacuuming away and never really know when I was getting near that full threshold. It took me a couple cleaning cycles to get used to driving the vacuum. If you’ve never driven a Dyson ball it can feel a little bit disjointed at first. Eventually you will become an expert in controlling the device. It really can turn on a dime. My home is mostly hardwood floors with a couple of area rugs thrown around. Was pretty cool to see the vacuum automatically adjust to the different surfaces. I guess you could call the Dyson a “smart-vac” My home is three levels and the stairs are hardwood as well. Pulling out the wand was super easy. Much easier than other vacuums I’ve previously used. Putting it back in was something I didn’t master on the first cleaning but after a couple days I was an expert. The wand had excellent reach. Great to get those cobwebs on ceiling corners. I used the brush attachment on our couch and was able to easily pull out lots of crumbs the kids had created eating on the couch. I was able to clean my largest room without having to disconnect the power cord. Having such a long power cord is something every vacuum should have but most don’t. Being able to see the amount of dirt you collect will also have you emptying your canister more often. This probably lends itself to better cleaning. I loved how there were no bags involved. It was great that many of the filters and parts can just be rinsed clean with water. Dyson recommended doing this a monthly basis. Not sure how vigilant I will be over the long haul. A 5-year parts and labor warranty with lifetime support is another great benefit of buying a Dyson. I see Dyson out on social media trying to answer everyone’s questions. Nice to see a company making sure their customers are happy. Would find the model best for your home as each serves different purposes. Worth giving a try.
I would recommend this to a friend Dyson vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this vacuum, very proud owner until it started losing suction. Overall, great producf. People remember to always get the insurance on anything you buy.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Carissa with Dyson. We are sorry to hear our Dyson Ball Multi Floor 2 is not working as intended. We do recommend washing your filters at least once every 2 months. Feel free to click the link to view the filter washing video. https://www.dyson.com/support/journey/guides/227633-01.html?machineId=227633-01. Furthermore, our Dyson Ball Multi Floor 2 is equipped 5 year Dyson warranty, when purchased new and from an authorized Dyson retailer. In addition to a team of experts to ensure it performs as designed. We hope you consider reaching out to us at [email protected]. Best wishes, Carissa Dyson Customer Support
Vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always heard Dustin was the best, but I disagree. We ended up returning this unit as it did not work as we hoped.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that you were unhappy with your Dyson Ball Multi Floor 2, in your use. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
An ok vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works fine but due to its profile it’s hard to get to certain areas. Also doesn’t come with attachments. You need to purchase separately.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself, giving it its sleek, streamlined profile. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility. This vacuum comes with two attachments in the box; the stair tool and combination brush tool. Other attachments are available to purchase from retailers, or directly with Dyson.
We'd value the opportunity to learn more about your experience with your Dyson Ball Multi Floor 2, to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Not for plush carpet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum works great on hard surface floors but there is no way you can push it on plush carpet. It is great for area rugs that have minimal thickness.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multifloor 2 upright. I am pleased to hear the vacuum is working well on your hard floor surfaces and sorry to hear of the difficulty with using it on your plush carpet. The vacuum is designed to work on most common floor types.
We would value the opportunity to address this and want to ensure your vacuum is working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Disappointing Buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My rating is strictly based on the fact that this did not work for our thick super plush carpet. And it's advertised to be bale to do exactly that. It would suck so hard that it would get stuck. even pulled my brand new installed carpet up off the ground. So if you use it for some other purpose i'm sure it's fine. But not for thick carpet.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello NP, this is Kelly with Dyson. We're sorry to hear that your Ball Multi Floor 2 doesn't seem to perform well on your thick, plus carpeting. The Dyson Ball Multi Floor 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support