Customer Ratings & Reviews
- Model:
- 227633-01/334175-01
- SKU:
- 5712662
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.3 out of 5 stars
- Ease of Assembly
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Ball Multifloor 2 Upright Vacuum's powerful suction, ease of use, and effective carpet cleaning. Many appreciate its lightweight design and strong performance, although some wish for a larger dustbin and more attachments. A few customers noted the vacuum can be noisy and is on the higher end of the price range.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Dysentery is overrated
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money didn’t even last 6 months not worth the $400.00
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Multifloor 2. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have.
Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support.
Best wishes,
Tia
Dyson Customer Support
- Cons mentioned:Price
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this.. the hose is so tight it hurt my arm just trying to reach a 8” out!!! Very odd to use, too expensive and hard on the users body!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Emily, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am sorry to hear this about the hose. With the device being new, the hose can be a little stiff for the first few uses. It does loosen after a few more uses.
While I understand that you may have already returned the vacuum, I would value the opportunity to learn more about your experience. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
- Pros mentioned:Ease of use, Suction, Weight
Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this vacuum. It does everything and more! Ive owned it for 4 years and never had issues
I would recommend this to a friend Suction cups itself to the carpet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The suction is too strong and with no way to manually adjust the height of the roller head this vacuum suction cups itself to my rugs and carpet making it pretty much impossible to move. Was disappointed to see how common this problem is and the solutions all seem to involve damaging a brand new vacuum which is crazy.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there Loki, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine from the first day and assure you our support team is always at the ready, should you need us.
We're happy to provide Dyson troubleshooting assistance, and invite you to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
Cheap plastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 14 years my original Dyson finally died. I purchased this one as a replacement. The build quality is significantly cheaper than the original. Plastic that bends and feels like it’s going to break, can’t secure the hose/wand without twisting the frame of the entire machine and a continuation of subpar accessories. Dyson cheaped out big time - there is absolutely no way this expensive machine would last even 1/4 as long as the original. Returning to BB for a refund.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I'm sorry to hear that you're having trouble with your Dyson Ball Multifloor 2. While we never expect any issues to occur with your vacuum, Dyson does back your machine from an authorized retailer with a free 5-year guarantee. While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at [email protected]. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got clogged, cleared the dust tank and then the suction didn't work. Going to try to bring it back and replace it with another one....give me another Shark....
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Mindy, this is Kelly with Dyson. It is very unusual to hear that your machine is clogging regularly in your everyday use. That being said, frequent obstructions in your machine may occur as a result of poor airflow, which can happen due to an existing obstruction or dirty filters. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home.
The issue with your vacuum having no suction after clearing the bin sounds very unusual. I understand that you have initiated the return for your unit, however we would value the opportunity to learn more about your experience. Please feel free to reach out to [email protected]. We look forward to your correspondence.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:SuctionCons mentioned:Price
Dyson Power, Ideal for Multiple Floor Types
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me preface this by saying that this is my first Dyson vacuum. I have owned Bissells and Sharks over the years. I was aware of Dyson's place in the vacuum hierarchy. Dyson is the premium brand, with modern designs and innovative features. With that said, this Dyson vacuum lives up to the powerful suction the brand is known for. If you are looking for an entry level upright Dyson vacuum cleaner for basic (non-animal) cleaning, then this is for you. Pros: -Tools, Wands, and Hoses Included -Handsfree Canister Cleaning -Bagless -HEPA filtration system -Long 30 ft power cord -Unique color and modern design -Swivel steering/maneuverability -Powerful suction that is auto adjusts to variety of floor types -Residential and Commercial use -5 year warranty Cons: -Premium price -Heavier and more bulky compared to average vacuums -No headlight -No wet and dry usage -No automatic cord retraction/rewind -Can be noisy -Less than ideal build quality for the price
I would recommend this to a friend vacuum suction & hose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very happy with the vacuum suction wont even pick up a string and definitely hard to push on my carpet. The long hose is great but very hard to pull out.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself, giving it its sleek, streamlined profile. Dyson Ball Multi Floor 2 features 245 air watts of suction power, making it one of our most powerful vacuums. The self-adjusting cleanerhead also raises and lowers to seal in suction across all floors. The experience you've had with a lack of pick up sounds rather unusual.
In regards to the hose, I can confirm that we would essentially expect the hose to become more flexible with time and use. A few tips we can provide would be attaching your accessories directly to your hose, as this will also help expedite stretching the elasticity of the hose. Dyson vacuums are engineered with versatility in mind and attachments may be used on either the wand or directly on the machine itself for added convenience. Also, when stretching the hose out we would recommend starting by stretching the part of the hose that is nearest to the vacuum first when extending this part to clean your home.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Not a good Multifloor Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied with this vacuum. Suppose to be for multi floors, carpet/hardwood, but very hard to push on plush carpet. This is a purchase I wish I had not made.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear this about your vacuum and would value the opportunity to address this in further detail and want to ensure that not only is your vacuum working as intended but also that it is the best vacuum for your needs.
Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
My first automatic floor size adjustment vacuum
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The look is something like it was coming from a transformer movie, very impressive, as well its performance, really powerful, it has a motorized cleaner and brush that helps you a lot doing very little effort. The unit is a kind of heavy for my taste, but the motorized brush allows me to forget that inconvenience. Another really cool detail that I was always looking for, it is a long cord, and this one has it, 30 foot!. The quick draw telescope is extremely useful, I can reach my higher curtains and roof without to much effort. Very easy to clean the trash repository. 5 years warranty is a lot, and the fact that is automatically adjust for the different floor heighs, is so practical, I can go from carpet to floor and dont need to get myself down and change the level heigh of the vacuum like the others. Overall I am very happy with this unit.
I would recommend this to a friendToo much suction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can barely use this on our thick carpet. Wife can't push it and I struggle. many on line complaints for the same reason. On line fixes...NONE
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Wilson, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside of the ball itself, giving this machine it's sleek, streamlined profile. The cleanerhead on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors.
I'm sorry to hear you've had an issue with pushing your Dyson. While we never expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Cons mentioned:Price
Dyson vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The brush will not spin on its own way too much money fir malfunction
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Vandie, this is Kelly with Dyson. I'm sorry to hear that the brush bar on your Dyson Ball Multifloor 2 has stopped working. That's unusual to hear, and we can certainly understand your frustrating. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Poor design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your time and money. This product should not be on the market. They advertise to work on multi floors and self level however that is where it goes wrong. There is no way to manually change the height. It sucked up my carpet and would get stuck. I returned it.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Keri, this is Kelly with Dyson. We're sorry to hear that you experienced issues with your Ball Multi Floor 2, while vacuuming your carpeting. The Ball Multi Floor 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor. It sounds like the suction was too powerful for your machine, which was causing the carpeting to feel "stuck" making the machine hard to push. We're sorry that this was your experience.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Cheaply made....first one I received arrived broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought Dyson was a good brand. But my initial impression of this vacuum was not very good.. it didn't help that the first one I had home arrived broken (cheap plastic). But also the extended warranty I bought was misrepresented to me by the salesperson (Denise) and wrongly reconfirmed on the telephone by a second salesperson. So as a matter of fact I am not happy at all with the product itself nor with the information I was by the salespeople.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multifloor 2. I am sorry to hear of the difficulty you have had thus far. Rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use.
You may view a short video on some of the testing processes here:http://bit.ly/1HmQ7p8
Dyson uprights also come with a 5-year manufacturer warranty when purchased new and from an authorized retailer.
We would value the opportunity to address any questions or concerns you have about your machine and want to ensure all issues are addressed. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
- Cons mentioned:Noise level
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the loudest vacuum I have ever purchased. I don't think it picked up as much as my $150 vacuum.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson ball Multifloor 2. I am sorry to hear you are less than satisfied with the machine. The issue described is unusual as the Dyson Ball series is one of our strongest powered uprights.
We would value the opportunity to assist and want to ensure your machine is working as intended. Please contact us at [email protected] with your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Dyson poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality didn’t compare to my old Dyson. Brushes would constantly stop rotating during use. It’s very flimsy & release to use not easy. Returned because it was very disappointing!
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Katie, this is Kelly with Dyson. We're sorry to hear that in your use, you found that the brush bar would stop spinning so frequently on your Dyson Ball Multi Floor 2. The Ball Multi Floor 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside of the ball itself, giving this machine it's sleek, streamlined profile. The cleanerhead on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. On thicker or more plush carpeting, the brush bar may sense the carpeting as an obstruction, which is causing your brush bar to stop.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Doesn't go through very thick carpet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my new carpet. Vacuum would not even go through the carpet. Had to take it back.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about the unique experience. We understand that you may have already returned your vacuum, however, we would value the opportunity to learn more about your experience. Feel free to contact us at [email protected] and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Doe's not work on carpet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to move vacuum on thick carpet. Moved from carpet to hardwood floor and back no help.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Nelson, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball MultiFloor 2. I am sorry to hear of the difficulty with using it on your carpet.
We would value the opportunity to assist and want to ensure your vacuum is working as intended. Please contact us at [email protected], include your name and contact information, and we will be glad to assist. We look forward to hearing from you.
Best Wishes,
Krystal
Dyson Customer Service
Don’t buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so I am pretty disappointed with this vacuum. I bought it on 2/28 and today it broke 4/21 not even 2 months. I am so glad I bought the warranty on this one. Don’t buy it! Too late for me.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. We're sorry to hear of the disappointing experience you have had with your Ball Multi Floor 2. While I'm not certain what broke on your machine, this is unexpected to hear. While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Good Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently satisfied with my purchase. Vacuums well. One thing i dont like is that its a little heavy for me to be bringing up and down the stairs. Thought it would be a little lighter. Otherwise, it does its job.
I would recommend this to a friendBrand response from DysonProductExpert
Posted .Hi Laly, this is Kelly with Dyson. Thank you for sharing your feedback with us regarding your use thus far with the Ball Multifloor 2. We are thrilled to hear that you've been so happy with your purchase. If you ever have any questions or concerns on your machine, feel free to reach out to us directly at askdysonUS@dyson.com.
Best wishes,
Kelly
Dyson Customer Support