Customer Ratings & Reviews
- Model:
- 227633-01/334175-01
- SKU:
- 5712662
Rating by feature
- Cleaning Quality
Rating 4.6 out of 5 stars
- Maneuverability
Rating 4.3 out of 5 stars
- Ease of Assembly
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the Ball Multifloor 2 Upright Vacuum's powerful suction, ease of use, and effective carpet cleaning. Many appreciate its lightweight design and strong performance, although some wish for a larger dustbin and more attachments. A few customers noted the vacuum can be noisy and is on the higher end of the price range.
This summary was generated by AI based on customer reviews.
Great suction
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well on thick carpet. Roller brush stops working
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear you are having difficulty with using it on thick carpet. While the vacuum is designed to work well on most common floor types, we would like to discuss this in more detail to ensure it is working as intended. Please contact us at [email protected] with a description of the issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Service
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this vacuum almost 8 months ago and it’s already broken. I’ve had cheap $90 vacuums last longer. Don’t waste the money
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. The Dyson Ball Multi Floor 2 features ball technology, which allows for easy navigation with the turn of a wrist. The vacuum's key components have been engineered to fit inside the ball itself, giving it its sleek, streamlined profile. Dyson Ball Multi Floor 2 features 245 air watts of suction power, making it one of our most powerful vacuums. The self-adjusting cleanerhead also raises and lowers to seal in suction across all floors.
Also, please rest assured, Dyson machines are made from polycarbonate ABS which is the same material used in riot shields and crash helmets. We subject them to 50,000 hours of testing and 550 individual tests. All of this to ensure they can withstand a lifetime's hard use. You may view a short on some of the testing process here: https://www.youtube.com/watch?v=w9zmOLylpnQ
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
Excellent Vacuum cleaner
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first Dyson product I've owned and I see what the hype behind Dyson products is all about. Just the look of the machine says a lot about its quality. Out of the box there were about three pieces to connect. I turned it on and the first thing I notice is the suction power. It cleared everything in its path leaving nothing behind. I love that you can use this on floors and carpet. There's a button next to the power button to shut the suction brush on and off. Turn it on for carpets, turn off for floors(tile, wood, etc). Or choose the way you want use it! I love that option. Then, located in the handle there's a long pole vacuum to use on everything else that just as powerful as the floor vacuum. I like the base being a ball so that you can maneuver around object without having to move them. Emptying dirty can't be any easier also. You just press the button and the bottom of the bin opens and the dirt is gone. One thing I don't like is that when emptying the bin all of the dirt doesn't come out without banging it against the trash can. A lot of dirt gets left behind. If there was a way to rinse that part out after usage that would be lovely. This is not a deal breaker though. If you're thinking of purchasing you will not be disappointed!
I would recommend this to a friend Do not purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It will not run on my thick carpet and then it also cuts off - the wheek brush, on my area rugs. It also squeaks when I pull backwards.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear of the issues that you're experiencing with your Dyson Ball Multi Floor 2. The Ball Multi Floor 2 offers 245 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an air tight seal between the cleaner head and the floor.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at askdysonUS@dyson.com. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the unit. The hinge supporting the base and the handle wouldn’t stay in the upright position
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that in your use, you had an issue with your Dyson Ball Multifloor 2 standing upright. There will generally be two clicks that you should get when putting the vacuum into the upright position. These clicks are not always noticeable unless put into the upright position at a slower speed. I would recommend putting the unit into the upright position at a slower pace in order to listen to the clicks that occur in order to troubleshoot the problem. One click will be the wheels of the vacuum going into place. The second click will be the wheels locking into place. It is important to ensure the second click occurs as without the second click, stabilizer wheels are not able to lock securely into place.
While I understand you've since returned your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
Hail to King Dyson!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I have frequently heard how Dyson's vacuum cleaners deliver superior cleaning services that are second to none. I can now second the notion on how awesome in quality, performance and aesthetics this product is. The Ball Multi Floor 2 does a great job suctioning. I can’t emphasize enough how strong the suctioning mechanism is on this machine. It picks up dirt particles and debris that may be hidden with great force. The overall handling and maneuvering are great. The unit didn’t cause my hands to tire out. I have a cat that sheds hair all over the place. This unit does an amazing job in retrieving my pet’s shed hair. I highly recommend this product because of its superior ability to clean. Dyson backs its vacuums with a great 5 year warranty which says to me that they know the reliability as well as durability of their products. I personally have spent generous amounts for vacuums that didn’t live up to their promised services for the money I spent; as a result, they would “conk” out shortly after the warranty expired which rendered me with a useless piece of junk! However, I believe my ‘misfortunes’ will be reversed with the addition of King Dyson and its services!
I would recommend this to a friend Broke down at 16 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum cleaner broke after 16 months stopped suctioning and motor seemed ready to give out. We used this product lightly.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're sorry to hear that after just a year and a half of use, you experienced issues with your Ball Multi Floor 2. This is certainly unusual to hear and we're keen to learn more about your experience to provide you with support. Please consider contacting us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Suction
Dyson Continues to Impress
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned a number Dyson vacuums over the past 10 years and the new Ball Multi Floor 2 is the best yet. It was super easy to assemble out of the box..literally 3-4 pieces clicked together and you're off and running. We have multiple floor types in our home, hardwood, berber carpeting and some area rugs that are a bit longer shag style. The Multi Floor 2 handled them all with flying colors, and does so automatically. There's no need to adjust anything, just turn it on and the vacuum's head self- adjusts to the floor being cleaned. Another great feature is the easy-to-use wand. It releases quickly and easily, and can extend up to those hard to reach over-head areas. As with most of the Dyson we've owned, this model uses the Ball technology for easy maneuvering. It turns on a dime and gets into all the nooks and crannies. The suction power is incredible, I had wanted to go with the Animal since we have a small dog, but find that the Multi Floor 2 gets all the hair out of the berber or shag carpets without an issue. The only downside I see with this model (and to be fair I'm comparing it to smaller/less powerful Dyson models) is it's a bit heavier than I would have expected. Not overwhelming, my wife thinks I'm just being picky. Overall, the Dyson Ball Multi Floor 2 has been a no brainer...easy to use, super powerful and have not had a single issue. I feel that it's worth the $399 price tag.
I would recommend this to a friend Not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only used it twice and it doesn’t work very well. It doesn’t have good suction. My cheap vacuum cleaner works so much better than this one.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello there, this is Kelly with Dyson. I am sorry to hear that after just a few uses, you're already experiencing an issue with suction on your Dyson Ball Multi Floor 2. The Dyson Ball Multi Floor 2 offers 245 air watts of powerful suction, along with our Dyson Ball technology, which makes it easier to steer into different places with a simple turn of a wrist. Your machine will also feature a wand and extension hose for use with cleaning up high, under furniture and in hard to reach areas. Attachments may be used on both the wand as well as directly on the hose for added versatility. The self-adjusting cleanerhead also raises and lowers to seal in suction across all floors. The experience you've had with a lack of pick up sounds rather unusual.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
Expensive and can’t handle animal messes
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It loose the suction really fast and for a pet vac um it’s not liquid resistant at all so it broke after 3 months of use.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Posseidonis,
Thank you for your review. This is Miella from Dyson. We're sorry to hear of your frustration with your Ball Multifloor 2 upright. The Ball Multifloor 2 is designed to provide strong, continuous suction to handle your cleaning tasks. To keep the machine in optimal condition, routine maintenance is required as outlined in the user manual. Depending on your cleaning tasks, you may need to perform the maintenance more often. However, this maintenance is designed to be very easy to follow.
Also listed in the user manual, is a warning not to use the machine on any liquid as this will cause damage to the cyclone mechanism and may cause motor issues.
We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch.
Best Wishes,
Miella
Dyson Customer Supportt
- Pros mentioned:Suction
High Tech Vacuum
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the Dyson along with my wife and we both found it easy to maneuver around furniture and floorboards. Turns on a dime and rolls around easily. Oh, did I mention this thing is really yellow. We have hardwood, carpet and tile in our home. Also a kid, pets, her friends, me, my wife, our friends, so it can get messy. The Dyson went across all three surfaces without missing a beat or loosing any suction power. The cleaner head is one of its best features, works really well. Suction power is insane, easily the best I've ever used on a vacuum and it picks up everything on one pass without going over and back again, saves some time. The instant release wand and hose is good for getting under furniture and the tops you can't really reach, works well and is a handy feature. Also the 31 ft. power cord keeps you from unplugging it and moving it. We can reach pretty much the whole house just moving it once. Dyson has engineered a really great system to empty the canister when you're done. Hold the canister inside a trash can, push the button on top and the bottom opens and emptys itself. No reaching in the canister to clean it out. All in all a really well built, well engineered vacuum that works as advertised and even comes with a five year warranty. Well worth the purchase price and recommended.
I would recommend this to a friend Not happy with my vacumn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be taking this dyson vacumn back because the switch isn't working.. Usually dyson is an excellent vacumn, just not this time.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Tia from Dyson! We're very sorry to hear you say this and are always keen to help. We want you to love your Dyson machine and assure you our support team is always at the ready, should you need us.
If you're in need of Dyson troubleshooting assistance, please don't hesitate to reach our support team at askdysonus@dyson.com. Thank you for choosing Dyson technology!
Best wishes,
Tia
Dyson Customer Support
This vacuum did not work on my carpet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this vacuum if you have thick carpet. It is not an adjustment vacuum. Period.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hello Joea, this is Kelly with Dyson. Thanks for your review. Dyson Ball Multifloor 2 is designed for use across both hard floors and carpet. Your machine, along with offering some of the strongest suction available in our upright line, will feature a self adjusting active base plate which self-adjusts to create optimal contact with every floor type. This reduces air leaks and retains more suction power at the cleaner head. We are sorry to learn that you're having an issue using your machine on your thicker carpeting. Some machines, not just Dysons, may not be compatible with your plush or shag carpeting. In this case you would need to consult with your carpet maker to find out what machines would work best with their flooring. Most carpet makers will have advice on what machines are most compatible with your flooring.
While we don't expect issues to occur, Dyson does back your new machine from an authorized retailer with a free 5-year guarantee. We would value the opportunity to assist you, to help ensure your Dyson is working properly. Please feel free to contact us directly at [email protected]. We are keen on providing you with support and learning more about your experience.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Carpet cleaning
Quiet, easy to assemble, works on all surfaces
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The assembly was quick, the cord is a good length to reach around corners and furniture. The ball took a bit of getting used to, but it did a remarkable job of allowing us to get into tight spaces. I was able to go back and forth from deep pile carpet, low pile, and tile without missing a beat. Our thinker carpet felt like new. It is a really good vacuum.
I would recommend this to a friend Works on ONE surface
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well on carpet, not on hardwood floors. Worked well first week and will be returning.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. We're thrilled to hear that your Dyson Ball Multi Floor 2 worked so well for you on your carpeting. It's unusual to hear that it doesn't perform equally as well on hardwood. We do recommend disabling the brushbar when you do clean bare flooring surfaces. This can be done when the machine is reclined and powered on, by engaging the brush bar button.
While I understand you are intending to return your purchase, we'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
- Pros mentioned:Ease of use, Weight
A Dynamic Dyson
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a lightweight and easy to use vacuum. Also, great on stairs.
I would recommend this to a friend Not working for area rugs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When we used on new Oriental area rugs over hard wood, the suction was too hard and made the vacuum cleaner impossible to move. Too hard to use.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review. I am sorry to hear about the difficulty with using the vacuum on your area rugs. Due to the strong suction, and depending on the type of rug, if it is not fixed to the ground, it can cause it to lift.
We would value the opportunity to address this in more detail and want to ensure your vacuum is working as intended as well as the right one for your needs. Please contact us at [email protected] with a description of the issue or concern and your contact information and we will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked ok at first but slowly started losing suctioning power and now it doesn’t even turn on.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It is very unusual to hear that your machine has already begun to lose suction This can be due to poor airflow, which can happen due to an existing obstruction or dirty filters. This blockage of airflow can also result with a loss of suction. I am happy to let you know that most blockages are simple to remove and we find that most problems may be resolved through simple, yet effective troubleshooting at home.
We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at [email protected]. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
Not worth the $
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great the first week. Broke the second week.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Kelly with Dyson. It's very disappointing to read your review, and to hear that your Ball Multi Floor 2 broke on during your second week of use. Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. You may view a short on some of the testing process here: http://bit.ly/1HmQ7p8
While this is not something we would ever expect to occur, I'm happy to share that we do have Dyson experts standing by to assist in the event that support is ever needed. We include our contact info directly on our machines, as well as make ourselves available via live chat on the Dyson website as well as through 24-hour email support. Also, as a reminder, Dyson backs all new full sized machines from an authorized retailer with a free 5-year guarantee. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
Best wishes,
Kelly
Dyson Customer Support
Hard to push on new carpet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend buying if have new carpet and good pad. No sales person let us know this and dyson said nothing can do.
No, I would not recommend this to a friendBrand response from DysonProductExpert
Posted .Hi there, this is Krystal with Dyson. Thank you for taking the time to leave a review on the Dyson Ball Multi Floor 2. I am sorry to hear about your experience and would value the opportunity to address this in further detail. Feel free to contact me at [email protected] and I will be happy to help.
Best Wishes,
Krystal
Dyson Customer Support