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Customer Ratings & Reviews

Your price for this item is $359.99
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The comparable value price is $599.99

Customer reviews

Rating 4.6 out of 5 stars with 681 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are pleased with the Cinetic Big Ball Total Clean Upright Vacuum's powerful suction and ease of use, finding it cleans effectively and is relatively quiet. However, some customers note the vacuum's considerable weight and higher price point as drawbacks. The size and design also received some negative feedback, with some users finding it bulky or inconvenient for certain spaces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 681 reviews
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Powerful and easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely pleased with this vacuum. Powerful and easy to use. The expansion hose almost reaches from my ground level floor to my second level floor. I have two German Shepherds, so there’s plenty of dog hair that is removed from the floor and furniture. Highly recommend this vacuum!

    I would recommend this to a friend
  • Cons mentioned:
    Design, Weight

    Rated 2 out of 5 stars

    I'm a shark fan. Dyson did not cut it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad machine, but very bulky, heavy, and I didnt like the design for the tools. Ease of use was just not there. The ball makes it hard to vacuum under furniture also, and there was a dead bug on the floor, that took quite a few passes to pick up? Top it off, we couldnt find a way to deodorize the machine. Removable filters are much nicer to have, imo, they can be washed and reused, so the smells the dyson picks up, won't return every time you turn the machine on. Give me a shark, any day.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello there, this is Kelly with Dyson. Our Dyson Cinetic Big Ball Total Clean upright vacuum features ball technology, with a central steering mechanism, for greater control and no awkward moves. They are also out first machines to feature no filters to wash or replace, thanks to the oscillating Dyson Cinetic tips located in the cyclone pack.

      The Dyson Cinetic is a heavier machine; one thing that you may notice, however, is the brush bar of your machine may help to move the machine along the carpet due to the natural rotation of the brush bar. We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at [email protected]. We look forward to hearing from you.

      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for me. I have a 9 year old dyson and it still had good power just needed an upgrade. Got if on deal of the day for more then half off so that’s always good don’t gesiuif you find it there. It will sell out.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 3 out of 5 stars

    Nice, but not great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start with the cons: Honestly I was expecting the build quality to more solid for the price. I've had to send it in for repair once already, which admittedly was a smooth process, but when you spend this much money on a vacuum it should last longer than a year before needing repair. The handle feels like soft flimsy plastic, mostly because the vacuum hose is integrated into the handle and is removable. That gap between the hose and the handle flexes when you try making tight turns or operate at off angles. Pros: The thing sure does suck.... literally. If you can live with the cons mentioned, this will consistently leave your floors and carpets squeaky clean.

    No, I would not recommend this to a friend
    • Brand response from DysonProductExpert
      Posted .

      Hello Lucas, this is Kelly with Dyson. We're sorry to hear that you've experienced issues so early on in your use, with the Dyson Cinetic Big Ball Total Clean. We wouldn't expect any issues to occur, nor to hear that the machine feels like it's flimsy. Dyson machines are made from polycarbonate ABS, which is same material used in riot shields and crash helmets. They are tough, so we subject them to 50,000 hours of testing and 550 individual tests – all to ensure that they can withstand a lifetime’s hard use. You may view a short on some of the testing process here: http://bit.ly/1HmQ7p8

      We are happy to go over your machine with you to help with any questions you may have, as well as to assist with ensuring your machine is performing as intended. Please consider emailing us directly at askdysonUS@dyson.com. We look forward to hearing from you.
       
      Best wishes,
      Kelly
      Dyson Customer Support Dyson-EN_US

  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    We have several Dyson vacuums

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just received another Dyson vacuum at our B & B. As always we like the suction that really picks up the river silt that is sometimes carried in on guests' shoes. We also have a couple of the Dyson Animals ...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dyson - Cinetic Big Ball Total Clean Upright Vacuu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum cleaner I ever owned. It does a much better job than all mu other vacuum cleaner combined. Excellent for pet hair, hard and soft surfaces. Easy to handle and plenty of accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    This Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned an older Dyson, and they just seem to keep getting better and better as time goes on. This one sucked up more dirt than the one it replaced for a great cleaning!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Viperman

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dyson makes great products, vacuum up my room the day before i got the Dyson, then vacuumed the day i got the Dyson couldn't be leave how much was left in my carpet by the other vacuum>

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Excellent vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how this vacuum adjust between carpet and hard floors with no problem. The suction is hard to beat. The floors look amazing when you are done vacuuming. And the saving is incredible since I found it on one of Best Buy's daily deals

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Lives up to the hype

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this at the deal of the day price, which was actually cheaper than amazon. I’m very satisfied with this vacuum. Suction is great, easy to maneuver, and no nasty smells that sub par vacuums leave behind.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Picks up everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum picks up dirt you didn’t know was buried in your carpet. Works well on hard floors as well. The only negative is the extension wand is not as easy to use as a Shark and the end attachments don’t include a pointed narrow one. This long wand would be difficult to use in a car.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Crazy Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    vacuum go brrrrr. Also it's a Dyson, thing is top notch. Had an old vacuum that I thought just did the job but man, the dirt and obscene bile this Dyson can pick up is insane

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Dyson

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum Especially for rugs if you have animals. Cleans so much better than my old vacuum cleaner And the cord is long enough to reach other areas without having to change electric sockets

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    WOW.. Unbelievable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many vacuums, but this is by far the best ever. The day it came we put it together (easy assembly) and I was amazed at the suction. I thought my floor was fairly clean, but it picked up dust and dirt that I couldn't see.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase during Black Friday specials

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Cleans up easy! I would highly recommend. I refuse to pay $600 for a vacuum cleaner, but when Best Buy offered it for 50% off I had to jump on that deal. It was worth it and I am happy I bought it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is AMAZING!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this vaccum cleaner is so worth it especially if you have Pets or carpet. it literally sucks everything up. Also i bought this as a bestbuy deal of the day for $299.99 a bit expensive but definitely worth it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this vacuum on 50% off deal of the day to replace a very well used Oreck. It is outstanding. Very maneuverable, cleans perfectly, transitions between rugs and bare floor well and emptying it is a simple and clean process.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Dyson Cinetic Big Ball Vacuum

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Works great, love this vacuum. Easy to use and no bags to replace. Picks up dog hair easily. Highly recommend. Company is outstanding.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    my best vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I now 't own three of these and couldn't be happier. Most powerful suction that I have ever seen in a vacuum. The extension rod is a little hard to use in close spaces but works great for edges and ceiling fans.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What a sucker

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like many people my mom has bought at least like 6 different types of vacuums and after a year or so they have broken down and it wasn’t with it trying to fix them, so I started doing some research and reading some reviews on the Dyson vacuum and at first I was skeptical about it but as I read more and more reviews I decided that I was gonna give it a chance, so I saw that they had a few models on sale at Best Buy so I ended up Buying the Dyson Cinetic Big Ball just because this one doesn’t come with a filter that you have to be cleaning all the time so anyway I’m very happy with this vacuum so far it cleans and maneuvers great an overall excellent product

    I would recommend this to a friend