Customer Ratings & Reviews

==> SETUP <== Assembly is easy, and getting the app up and running is also quite easy (yes, you need an Apple or Android phone to use this). Once connected, mapping is impressively quick. You can then use the app to separate and name the rooms in your house, and set up options such as the schedule, how much water to use for mopping, the temperature of the water, and whether you want the voice (just leave it off). ==> GENERAL USAGE <== The unit uses a combination of a camera as well as a laser mounted low on the unit to do mapping and navigation, and it does an excellent job of avoiding obstacles. The vacuuming operation is pretty much what you would expect. Robots have been doing this job for over a decade now, and it is not hard to nail vacuuming. There are rotating side brushes on both sides, unlike some other brands that only have one. Where things get interesting is on the mopping side. First of all, this unit is HEAVY, and that is a good thing, as more weight means that more pressure can be applied to the mopping roller. Yes, it uses a roller instead of a pad. With pads, they get dirty. With a roller, the dirty water is vacuumed up, so you aren’t smearing the dirt around but actually removing it. It also does a trick that I haven’t seen before; it can move the roller from side to side, allowing it to mop very close to the baseboard. Overall, the mopping performance is very impressive. ==> MAINTENANCE <== The robot goes to its docking station occasionally in order to recharge the battery, empty the dirt container, empty the dirty water, and refill the clean water. No human interaction is needed on the robot itself, and the base only occasionally needs servicing. After each run, the base even cleans the mop roller by itself, making sure that it is ready for the next run. The base has three tanks: dust, clean water, and dirty water. All three are easy to remove, and the dust tank is clear so that it is easy to see when it needs to be emptied. Plus, being a Dyson, you don’t have to purchase bags. The only catch is that it is a bit tricky to open the dust canister, but it is easy once you get the hang of it. There is also a place to put specialized floor cleaner to enhance the mopping operation. ==> ISSUES <== The first issue that I found is that it can easily get caught up on throw rugs. My floor is a combination of wood and tile, with a couple of throw rugs by the entrances, and it will occasionally get stuck on the rug. The second issue that I found with the robot is that it can be rather noisy while running. And after running, the base is noisy while it is washing and drying the mopping roller. This operation can take quite a while, so I recommend putting the base in a room where the noise will not be an issue. The third issue is that Dyson recommends using their “Dyson 02 Probiotic.” While this is a fine idea, the only place to order this cleaning solution from is Dyson’s own web site, and it seems to be continually out of stock. I certainly hope that Dyson manages to improve their supply, and even start stocking it at Best Buy stores so that I don’t have to also pay for shipping to get it. The fourth issue is that if the dirty water sits too long it can start to smell like sewage when emptying the canister. The canister is sealed well and you don’t smell it while it is sitting there, but when the base announces that it needs to be emptied, I suggest dumping it outside, well away from your house. I would like to see Dyson offer small tablets that can be dropped in the tank that would kill any bacteria growing in the tank. That would also be a nice way for them to make some more money. The final issue isn’t really an issue, but more of a comment on philosophy. I have owned a few Roombas in the past. One good thing about Roomba is that most major components can be replaced, including the wheels, motors, and batteries. Every Roomba that I owned was easy to disassemble. Dyson doesn’t seem to offer replacement parts other than consumables such as filters, rollers, and brushes. But Dyson quality hopefully means that it won’t break easily. But one concern that I have is that I have had long hair get wrapped around the shafts of the wheels on my previous robots, which I was able to disassemble to get the hair off. I suspect that such disassembly will be more difficult on this robot.

Dyson is finally jumping into the mop-and-vacuum combo space, and they’re coming out swinging. Dyson isn't just playing catch-up here; they’ve brought some serious engineering to the "wet and dry" category. +++ Pros +++ + Although Dyson went with a shorter vacuuming brush and longer mopping brush, they compensated for this with more suction power and by adding a second side brush - versus my existing robot vacuum. In my testing, this provided better cleaning with less passes which reduces overall cleaning time. + The AI works surprisingly well. Initially you'll see it slap debris around like most robot vacuums on the first pass. But on the second pass and beyond you'll notice it slows down and rotates the side brushes at a speed where its drawing the dirt inward versus spreading it outwards around. + I love the bagless cyclonic tank. This lessens post-purchase expenses and hidden costs and empties easily, similar to Dyson's stick vacuums. + The mop works surprisingly well. I think heating the roller mop really does make a significant difference. My prior daily driver has left some spots behind (mostly from sauces dripping on the floor). I've tried adding the cleaning solution and even pre-treating these spots with Dawn and my daily driver has not been able to completely dissolve these. On the other hand, the Dyson was able to get these up seamlessly. I would likely purchase Dyson's Probiotic Solution to improve the cleaning efficiency. If it really breaks down these stains like it says, that's less passes and less battery used during cleaning. +Dyson has clearly applied their signature acoustic tuning here. While my daily driver robot emits a high-pitched 'whine' that makes it impossible to take a call or even work in the room its currently cleaning in, the Dyson produces more of a steady, low-frequency hum. It reminds me of the Dyson hair dryers: it’s still powerful and audible, but the 'tone' is much softer on the ears, making it far less intrusive when you're actually in the room." --- CONS --- - Dyon gave us a sleeker profile for the dock, but the trade off is smaller clean and dirty water tanks which will require more frequent refilling and emptying. - The clear cyclone tank is cool at first. But after a while, you have this realization that it's almost like putting your dirt on display. I think a tinted tank would have been a more high-end, elegant choice especially considering for many people their robot vacuum is in their living room. - I'm assuming this is due to the heated mop, but there is noticeable condensation on the robots "window" when its running. The obvious concern here is mold. For full transparency, I did not notice any during my limited testing, but its definitely something I'm monitoring. - Dyson missed the mark on styling/design for the actual robot. The Dock features the iconic cyclone design that Dyson's stick vacuums are known for, but if you put the robot itself out there with a bunch of competitors it wouldn't visually just blend in minus the obvious "dyson" printed on it. It would've been cool to see Dyson put that premium, unique design flair they're known for into the actual robot so it visually stands out amongst competitors.