Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 735 reviews
(735 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 5 out of 5 stars
Great Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product easy set up and programming beats anything else I have had.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I chose this over a nest simply because I wanted to try something different. This device is just as good, if not better, than the nest. I highly recommend it.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Ecobee
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I’ve made. Not needing to hire an electrician to install a C wire made the install super easy.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
The best smart thermostat
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST thermostat hands down. Excellent features.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
ecobee and Apple
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and easier to use. it integrates seamlessly with the app on my iPhone and Apple HomeKit.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice i am so happy purchase this very easy to use i will recommended this nice thing
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Essential part of smart house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart device and installed by best buy technician, my only regret is they did not honor my geek squad membership.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
An upgrade from Nest for Apple people!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an older Nest. This was an upgrade. I wanted Apple HomeKit compatibility. I like the interface more than Nest. Extra sensor is handy if worried about kid’s room temps.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendBrand response from ecobee
Posted .Great to hear! Thanks for sharing your experience!
Rated 5 out of 5 stars
Works extremely well when paired with room sensors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using this in a 4 bedroom, trilevel house and it replaced a basic thermostat that was probably 20 years old. The ability to have the thermostat average the temperature across different sensors is extremely effective at cooling the house. I also like how it will adjust the temperature based off the cost of electricity, precooling the house when the electricity is cheaper so the hvac will not need to run electricity prices go up.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 4 out of 5 stars
Had to installl power adapter on furnace side.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only rated because i had toi stall their power adapter because there was no c wire. Strange because my nest 3 didnt need anything special and it powered up without having to tear into the furnace side on the controlls. Works about the same as nest. Not sure which one i like better.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Ecobee
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrific thermostat. I love that I can control it from anywhere on my phone.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Thermometer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love being able to set our temp while away, and being able to access everything from our phones.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Best Thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thermostat you can get! Works great with HomeKit
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Great!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and great for those who care about automation.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Great thermostat
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this thermostat. Adjusting everything from my phone is easy.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Why didn’t I get one sooner?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My energy bills have gone down thanks to this thermostat. I have excellent control of my HVAC system no matter where I’m at whether I’m at home or away from home. The smart sensors are the underrated part of the package.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Great smart thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat is easy to install, you have support from ecobee if you get stuck. Or works well with Google assistant and Alexa
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Phenomenal for Apartment Living
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a young adult living in an apartment complex, I find it important for myself to remain nice and cool in a building environment. But be able to live comfortably as well. The ecobee has been helpful and maintaining a schedule to make sure it remains cool during waking hours and cozy during sleeping hours. Highly recommend!
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 5 out of 5 stars
Easy installation and works fine.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good smart programmable thermostat. Almost have all the fuction Nest got to offer with an extra sensor in room to control the temperature.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
I would recommend this to a friendRated 1 out of 5 stars
Frustrating products and frustrating company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat is infuriating. The temperature sensor apparently sleeps, so I wake up cold and when I check the thermostat temperature, it shows that it's at the temperature I chose in my comfort settings. I'll crank it up a bit because I am cold, the heater kicks in, and within minutes the thermostat adjusts to indicate that the temperature is actually up to 10 degrees below what it was showing when I woke up. 10 degrees is absolutely unacceptable. I also got the doorbell and the amount of time it takes for video to show on the thermostat is ridiculous, but apparently to be expected since the doorbell itself takes forever to show video in the app. People will literally ring the doorbell, wait for an answer, and leave, before the app manages to show video. I wanted to help a company grow but it has been a terrible mistake. I never had such issues with Nest and at this point I will be throwing this thermostat away and stick with Google instead. The doorbell has already been replaced for a number of reasons. If you actually need your smart electronics to work, I do not recommend this company. They also charged me for an annual subscription that never worked, and then charged me for a monthly subscription. When I realized this and requested a refund, they told me that they sadly couldn't help me because I got it through Apple. Apple did not offer the refund because a couple months had passed, and how this company managed to not realize I was double-paying is beyond me. They stuck with wondering with me what could possibly have gone wrong and never offered any solution. Just frustrating.
This review is from ecobee - Premium Smart Programmable Touch-Screen Thermostat with Siri, Alexa, Apple HomeKit and Google Assistant - Black
No, I would not recommend this to a friendBrand response from ecobee
Posted .We’re sorry for the frustration and appreciate you sharing this. That’s definitely not the experience we want you to have. If you're open to it, our support team would love another chance to help with your thermostat and doorbell, feel free to reach out at 1 (877) 932-6233. Our team is also online Monday to Friday from 8 am to 11 pm EST, Saturday and Sunday from 9am to 9pm EST https://support.ecobee.com/s/contactsupport
























