Customer Ratings & Reviews

Replace my old Ecobee 4. Much better display, air quality sensor built in. Lots of customization. Saves money on electric bill.

Love the thermostat. Just wish I could get two sensors, the Follow Me option really is useless unless there are sensors in the rooms occupied.

Good good. It works better then my last honeywell i had

Very pleased. Works very well keeping my home at levels that I don't have to worry about

I pike how compatible it was with Iphone and that it has a smart sensor that detects air quality.

Great product and provides discount on my utilities. Works as you would expect.

I've had an ecobee thermostat for years and I'm on my third one purchased in January 2025. I started having problems about 18 months ago with its geofencing capabilities a feature that was very important to me. I spend many hours on the phone trying to resolve the issue, and in the end support advised that maybe I need a new thermostat. I bought the latest generation ecobee, upgraded my home hub, reinstalled everything, only to continue to have the same problem. They were very anxious to blame the issue on Apple; however, I have other products that use the same geofence with no problem. I gave up on the geofencing, and thought I'd try the eoo+ feature to work around the home and away settings. That has been a disaster with completely unreliable responses and actions together with ecobee being plagued with frequent system issues. The app itself also has a very tedious design. It's a shame. I used to love my ecobee, but now I'm looking into the competitor.

Excellent thermostat, take it to the next level by adding security features and sensors and you’ll have a complete smart alarm. The added touch of Siri built in and HomeKit compatibility is great.

Love it, works great, easy set up and install, will purchase another one

My Google nest was going out, and my HVAC technician suggested the ecobee. This thing has been nothing but a headache. The settings were way to complicated. I got this in the summer and after multiple attempts to get the settings correct, I wound up paying another $200 just to have my technician come out and set it up for me. Afterwards it functioned as it should and the house was finally cool again. Fast forward to winter, I don't use dual settings, now my thermostat is all wonky again. The thermostat will show it's 70 in the house but it's freezing. So, I thought ok, just adjust the minus and plus in the settings to get it to read properly. Nope! Still, it will show the inside temp is 70 but it's still freezing in the house. I will set the heat to 72 to get the heat to kick on and 10 - 15 minutes later it's getting toasty; I look at my thermostat, and it now reads 67. So, tell me how the reading goes from 70 to 67 with the heat running and the house pretty clearly being warmer. At this point I'm not sure I want to spend another $200 to have a technician come out to work on it. I'm going to try taping the little hole where the wires come out of the wall and see if it works. If not, this thing is getting donated and can become someone else's problem. Thanks ecobee for all the money I've wasted.

Perfect, one of the best on the market.I would recommend it

Great product would have worked great but turned out mine was not bad

The Ecobee works great. The extra sensor work great for the top level of the house to keep cooler in summer.

I had the previous generation ecobee and bought this since I have two different units. They interact seamlessly.

This is life changing. I have an electric heat pump with aux heat and this works great! It’s flips seamlessly based on my settings between cool, heat, and aux heat. Sometimes we go through all 3 in a day where I live. I didn’t have a C wire at my thermostat but the support group worked with me on the phone for hours to get a C wire going. They were extremely knowledgeable and had out of the box thinking to resolve my unique problem.

This product was easy to install . The app is so easy to use

What is there to dislike? Nothing. Easy to purchase thanks to Best Buy. Easier to set up. And, even easier to use because it works exactly as advertised. A win, win, win.

Very good thermostat and easy to use. Recommend for all

Easy installation, works great (first day with it, so..) I do have a problem with setting up the two smart sensor that i bought separately.

I replaced a 1000 dollar trane 1050xl that kept overheating with this and it has ran great. I just turned off the eco stuff because I want what I want when I want it.