Customer Ratings & Reviews

Not the easiest to use. Still cannot figure how turn off setting where it lets it down to 65 at night. Extra sensor is cool but doesn’t appear to let you control temperature with other sensor

Great product that replaced an not smart thermostat. It provides all the details that I need with the temperature, mobile app, remote sensor, and easy to use interface. All the tools and instructions were simple to have the system up and running within 30 minutes

The ecobee models with internal motion sensors are able to track when you walk into a room and when you leave and account for that when maintaining an ideal temperature for you. It’s a pretty handy feature for conserving energy: when motion isn’t detected for long periods of time, the thermostat can then reduce usage accordingly.

Great product by look and functionalities. Ecobee have great after sale support.

Great item. Working well and no issues so far yett

I dislike this product. It is not intuitive, nor is it user friendly. There is no way to delete the schedule, so you have to either "hold" your settings, or create a schedule that works for you. This does not work for me. Really disappointed. I plan to return and replace with Nest.

Excellent service. The technician was on-time, knowledgable, sussed out the issue, and explained how to resolve the problem. So glad I had Best Buy Total!

Added one upstairs and down, they are great. Before it would get hot and then the ac would run a long time and get cold. Now the temp does not fluctuate as much. Easy to program, connect to the internet and link to the app on my phone and control both remotely.

I switched to these because my nest E wasn't performing how i wanted it to in my 2 zone system. Unfortunately I had to get 2 of then which was expensive. My house is running as expected now and the sensors help a lot to understand how to heat and cool our new home.

Stylish thermostat but a pain to get fully set up.

Alexa operated, love having the ability to change my home temperature from my phone.

Great product, easy to install and amazing costumer service. I had an old wiring for my HVAC and costumer service helped me through

as described. the item works. eco bee needs a better GUI that allows you to select what you want to see on the screen. In this case I will love to see the weather as the default and not the temperature

Great product and pretty easy to install! Customer service was responsive and can walk you through the installation process. The device will give you notifications for any major temperature changes, which is pretty cool.

Great device that can be set manually or automatically depending on how you want to use it. Would purchase again

Thermostat works fine. Smart sensor was low in battery when I initially had it paired so I brought it back to Best Buy to either have the sensor or the battery replaced. Best Buy doesn't carry the battery for the sensor and refused to switch the defective sensor and give me a new one. They told me to uninstall the thermostat and bring everything back for an exchange. I'm not going to do that after paying a professional to install it for me. I understand that it is their policy and nothing the staff can help me with, but it is still ridiculous to not make it right for something so simple. I now will have to look for the battery somewhere else for the new sensor and just move on. My time is worth more than having to get Best Buy to do something about it. I have always picked Best Buy over other retailers for electronic and appliance purchases but because of this one bad experience over a battery, they will lose me as a customer and a shareholder. It just poor customer service.

At first i didn't know what to expect with this since it was my first smart thermostat, but after the first week i saw that it was helping me save money with its smart capabilities and scheduling feature.

We changed over from nest. The app is easy to use and both are user friendly

Ecobee is the best smart thermostat. As a property manager, I put them in all of my homes.

I have solar panels. But I still pay for electric if it goes over what the solar panels have produced. Last year, my electric bill was $90. This year this month, I paid only $22! That’s a $70 saving for the summer!