Customer Ratings & Reviews

The best thermostat ever… I have use this thermostat for a while and is the best in the market.

Awesome thermostat! We absolutly love this thing the app makes it easy to use & it looks amazing.

Fulky featured! This is the tech dads dream thermostat!

I replaced a 1000 dollar trane 1050xl that kept overheating with this and it has ran great. I just turned off the eco stuff because I want what I want when I want it.

Very good any complains so far they do the job recommend it

Smart thermostat is great. Easy to use and good product.

Works great and controls our humidifier as well. Looks good and works as described.

The best ! Period! Stop looking just buy it , you won’t regret it

They made it so easy to setup. The quality is great.

Awesome product Easy to use great price 100% satisfied

Great product lots of options and great technical support. The YouTube videos were a big help

This works great for our home and the app is easy to use.

Great thermostat. If they inprove the web ui and app its got mega potential

This thermostat is infuriating. The temperature sensor apparently sleeps, so I wake up cold and when I check the thermostat temperature, it shows that it's at the temperature I chose in my comfort settings. I'll crank it up a bit because I am cold, the heater kicks in, and within minutes the thermostat adjusts to indicate that the temperature is actually up to 10 degrees below what it was showing when I woke up. 10 degrees is absolutely unacceptable. I also got the doorbell and the amount of time it takes for video to show on the thermostat is ridiculous, but apparently to be expected since the doorbell itself takes forever to show video in the app. People will literally ring the doorbell, wait for an answer, and leave, before the app manages to show video. I wanted to help a company grow but it has been a terrible mistake. I never had such issues with Nest and at this point I will be throwing this thermostat away and stick with Google instead. The doorbell has already been replaced for a number of reasons. If you actually need your smart electronics to work, I do not recommend this company. They also charged me for an annual subscription that never worked, and then charged me for a monthly subscription. When I realized this and requested a refund, they told me that they sadly couldn't help me because I got it through Apple. Apple did not offer the refund because a couple months had passed, and how this company managed to not realize I was double-paying is beyond me. They stuck with wondering with me what could possibly have gone wrong and never offered any solution. Just frustrating.

Excellent and i save money on FPL. I love it to much

Great for balancing the temperature between two floors.

Much better than the standard thermostat that this replaced.

I love this thermostat because it’s so simple to use & hopefully will save me some money.

I really like this thermostat. It is very easy to program with many options. As important as the quality of the thermostat itself is the quality of their customer service. I had some questions about installation and contacted customer service. They went above and beyond, took time to make sure all my concerns were addressed to my satisfaction. I highly recommend Ecobee as a company.

I've had an ecobee thermostat for years and I'm on my third one purchased in January 2025. I started having problems about 18 months ago with its geofencing capabilities a feature that was very important to me. I spend many hours on the phone trying to resolve the issue, and in the end support advised that maybe I need a new thermostat. I bought the latest generation ecobee, upgraded my home hub, reinstalled everything, only to continue to have the same problem. They were very anxious to blame the issue on Apple; however, I have other products that use the same geofence with no problem. I gave up on the geofencing, and thought I'd try the eoo+ feature to work around the home and away settings. That has been a disaster with completely unreliable responses and actions together with ecobee being plagued with frequent system issues. The app itself also has a very tedious design. It's a shame. I used to love my ecobee, but now I'm looking into the competitor.