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$999.00

Customer reviews

Rating 4.6 out of 5 stars with 746 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 746 reviews
  • Rated 2 out of 5 stars

    Not user friendly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dislike this product. It is not intuitive, nor is it user friendly. There is no way to delete the schedule, so you have to either "hold" your settings, or create a schedule that works for you. This does not work for me. Really disappointed. I plan to return and replace with Nest.

    No, I would not recommend this to a friend
    • Brand response from ecobee
      Posted .

      Hey there, thank you for taking the time to share your feedback. That's not the experience we would like you to have. Please reach out to our Support team directly at 1-877-932-6233 so we can help you troubleshoot the issues you're facing. ecobee

  • Rated 5 out of 5 stars

    Good for saving money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i didn't know what to expect with this since it was my first smart thermostat, but after the first week i saw that it was helping me save money with its smart capabilities and scheduling feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alexa operated, love having the ability to change my home temperature from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee Review

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device that can be set manually or automatically depending on how you want to use it. Would purchase again

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ecobee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as described. the item works. eco bee needs a better GUI that allows you to select what you want to see on the screen. In this case I will love to see the weather as the default and not the temperature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best SMRT Thermostat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought two of these since we have two units in our house; one for the main floor & the other in our master bedroom upstairs. We use the sensor in our 1-year-old’s room for the upstairs, as his room was always colder. The smart features are second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thermostat works fine. Smart sensor was low in battery when I initially had it paired so I brought it back to Best Buy to either have the sensor or the battery replaced. Best Buy doesn't carry the battery for the sensor and refused to switch the defective sensor and give me a new one. They told me to uninstall the thermostat and bring everything back for an exchange. I'm not going to do that after paying a professional to install it for me. I understand that it is their policy and nothing the staff can help me with, but it is still ridiculous to not make it right for something so simple. I now will have to look for the battery somewhere else for the new sensor and just move on. My time is worth more than having to get Best Buy to do something about it. I have always picked Best Buy over other retailers for electronic and appliance purchases but because of this one bad experience over a battery, they will lose me as a customer and a shareholder. It just poor customer service.

    No, I would not recommend this to a friend
    • Brand response from ecobee
      Posted .

      That's not the experience we want you to have. Please send us a direct message with your ecobee serial number, email address, and a detailed description of any troubleshooting steps you have tried. We're always happy to help! https://www.ecobee.com/contact/ ecobee

  • Rated 5 out of 5 stars

    Money saved!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have solar panels. But I still pay for electric if it goes over what the solar panels have produced. Last year, my electric bill was $90. This year this month, I paid only $22! That’s a $70 saving for the summer!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought four of these to replace 4 very old thermostats in the home i bought this past summer. While the packaging and instructions were great, I still ended up needing some assistance due to the compkexixty of my existing units and the shoddy wiring I inherited. Ecobee customer service was anazing, very patient and walked me through the whole process. Now they are all installed and worrking wonders. They look great, and the app to see and control ecerything is very intuitive. These are the ones you want. Trust me. Dont cheap out. Youll never need new thermostats again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee Thermostat

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We changed over from nest. The app is easy to use and both are user friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nifty and very convenient device works well integrated with my Alexa SmartHome system throughout my house and gives optimal comfort temperature settings while saving money, I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from what looked like to be a really old basic thermostat to this is night and day difference. Love the fact that I can control it from the app and the eco mode is also great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice UI and app

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for upgrading a dumb thermostat or replacing an outdated smart therm

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero is very reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used EERO for years and this one has the ability to check for CO2. Easy to program so that the AC/Heater stays within ranges I set for each of the three daily periods, based on sensor in the various rooms of the house. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Ecobee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecobee Premium Smart Thermostat replaced a Honeywell Smart Thermostat. We are very pleased with the power of the Ecobee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ecobee thermostat is a great investment for those looking for energy efficiency and convenience. The easy-to-use app and smart technology allow for convenient remote temperature control. Highly recommend!"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked great for the month we've had it. I like the ability to control it from my phone. Remote sensor is nice to regulate the temperature in an upstairs bedroom at night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee Premium Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a dual fuel system and could not get it to work correctly with the my old thermostat and this thermostat not only works but track my system usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing thermostat!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing. I love the fact that I can just have Siri change my temperature from any of my apple devices. It’s actually saving me money compared to my old basic thermostat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ecobee

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool features and looks sleek. Didn’t work for me because the ac unit is on my roof too difficult for me.

    I would recommend this to a friend