Customer Ratings & Reviews

I initially purchased this to replace Nest 3rd Generation based on very high reviews. But the temperature settings are way off and the house would not cool properly. Replaced with New Nest thermostat which I am very happy with.

I didn't liked it, it doesn't go below 65 degrees.

Having placed a wifi enabled thermostat in our new house several years ago, we thought we were on top of the home automation game with the ability to run schedules and interact with the thermostat over wifi. 6 years later, the home automation game has changed drastically and for the better. We also embraced a different, fruity brand of infrastructure that led to necessary changes and updates. Enter the ecobee Premium Smart Programmable Thermostat. After reading lots of press releases and watching reviews, I really looked forward to an update, and hopefully a savings on our electric bill! The ecobee is shipped in a simple box and upon opening you could tell this was a premium device. The black mirror face with metal banded sides just looks good! Lots of parts and accessories made me concerned with my ability to install myself, but as I have a friend in the AC business that could save me if I screwed up, I went for it. You have to download the ecobee app to your phone or device and set up an account. Afterwards, you point your phone's camera at a little label on the rear of the thermostat and it starts getting you ready for installation. I assume the little sticker identifies your specific model and helps you for that particular one. It directed me on disconnection, wiring and reconnection with clear and understandable directions. My setup is pretty straightforward so not a lot of guesswork or service calls had to be done. Upon putting the power back on, it told me HI! Cool so far! The display is large and easy to interact with. I had some finishing items to do on the thermostat itself, but afterward it just worked. I used the app to setup my schedule, home and away times and other personalizations. I thought, due to it's location, I might have wifi connection issues but it linked up right away. My own biggest issue was where to place the remote sensor. The thermostat itself is in a hallway adjacent to the living room, so I figured to put the remote sensor in the bedroom for the time being. It took a while to the sensor to link up, to the point where I thought I had done something wrong. But it eventually linked up and transmitted it's info to the main thermostat. The sensor just helps average the areas where the remote sensors are to where the main thermostat is to get a good overall average temperature for all rooms where sensors are. My next purchase will be for more sensors. Overall, the ecobee is much more functional and adaptive than my older wifi thermostat. With the home/away and remote sensors I am much more capable of control over the temperatures inside my home. I no longer have to rely solely on a schedule. The display is bright and easily understandable and the app is at it's best allowing for all kinds of customizations. If you are looking for the top of the line home automation products to help your home, look no further! Oh, by the way, it also interacts with Amazon Echo (Alexa) environments as well as Apple HomeKit. Talk about easy, just tell Alexa to make it cooler in the house! Great product!

Love the ability to change the temp from my phoneand the sensor to put in a another room so i can make sure the temperature is right in the bedrooms

Quick delivery. Good price but I found cheaper on Duke Energy website. Had to return. The one I have installed is very nice.

Got this to replace the nest thermostat amd so far it does what i wanted amd has more information like air quality

 I really like the thermostat in the integrated to HomeKit well quick simple, set up an install

HAPPY, HAPPY, HAPPY MY FAMILY LOVE IT, IT’S QUIET RUNNING,, I WILL RECOMMEND!

Unnecessary complicated. Still struggling. Does not pickup auto change

It was easy to install. I was able to set it up myself.

This smart thermostat is dumb don’t buy, has a mind of its own

I have four of these set up fine two more of the newer version it says the temperature is 65 when it’s really 72 it won’t hook up to the Extra temperature sensor very unhappy with it

The new Ecobee Smart Thermostat Premium is an upgrade to their previous top of the line thermostat in almost every way. From a better design, larger display, and additional sensor features this thermostat represents the best that Ecobee has to offer. The new design with the metal finish around the edge looks and feels better than older plasticky Ecobee designs. The metal is mostly fingerprint resistant and the front display feels great to use with a low surface friction that allows your finger to glide and not stick to the glass. Installation was very easy for my 5 wire (Y, G, W, C, R) setup. Following the step-by-step instructions from the Ecobee application I was able to turn off the power, label my wires, remove my old thermostat, and install the Ecobee in approximately 20 minutes. I recommend paying close attention to the inserting of the wires and giving them a slight tug to verify that they are seated properly. Once wired up I was able to turn the power back on and proceed through the initial setup on the Ecobee app of the Wi-Fi and connecting to my Ecobee account. After providing information about my home (optional) I was able to select my min/max temperatures for cool and hot. The larger screen really is a joy to use. The current temperature setting of the thermostat is easy to see and the buttons and menus are well spaced for somebody with larger fingers. I found that the default brightness was a little on the low side but increasing it to the max brightness made it much easier to see across the room. There is a lot of capability baked into this thermostat and whether or not you choose to use all of them is up to you. The good news is that you have plenty of options. When it comes to voice assistants you can setup either Alexa or Siri directly on the device itself. Setting up Siri control through the iOS Home application does require a HomePod Mini, which I didn’t have so I wound up setting up Alexa which is equally simple. Additionally, you can link the thermostat with HomeKit, Google Assistant, and Alexa for control from other smart speakers. Once linking you can easily control or query the current temperature from anywhere in your home. Optionally you can also play music through Spotify to the thermostat. I found that overall, the speaker quality is great for podcasts if I was working or doing something in the hallway, but it by no means (and doesn’t try to be) a dedicated speaker. Features new to the Premium model is the addition of a air quality sensor. Since your thermostat and A/C unit(s) relate directly to air flow and air quality in your home this seems like a great addition. Right now, Ecobee will notify you if the air quality becomes poor if you are cooking and will recommend opening a window. In the future I could see them perhaps providing air filter replacement suggestions based on sensor measurements over time. Ecobee also provides historical data on usage so you can understand how you use your thermostat in addition to comparisons with other similar houses in your area. This feature takes about a month to calibrate, so I haven’t been able to explore this data quite yet. Time will tell what kind of savings I'm able to achieve, but overall it seems to do a good job detecting my presence and only running when I'm home and need it.

Once you’ve tried a smart thermostat, you’ll never want to go back. What initially seems like an unnecessary extravagance becomes an invaluable utility on chilly or warm nights while I’m in bed and the thermostat needs a minor bump. It’s wonderful to make the adjustment on my phone or tablet from the comfort of my bed rather than hopping out of bed and trudging to the thermostat. The Ecobee is one of the best smart thermostats out there. It is easy to install as long as the proper wiring exists. If the home was built in the 1990’s or later, there’s a very good chance it has the required C wire. Second, the app is robust and easy to use once figured out. There is a slight learning curve figuring out the comfort settings, eco+ and a few other less than intuitive features. It also helps to learn how the remote sensors and primary thermostat work together to maintain even climate throughout the house. But once everything is figured out, maintaining comfy climate throughout the house is a breeze. The app also reminds when it’s time to inspect the system or change the filter and it integrates with other smart features, devices and services like Amazon Alexa and Apple HomeKit. I can even adjust the thermostat from my smartwatch. The ecobee does a fantastic job of moderating temperatures and cycling the system. It allows for adequate cooldown before restarting the system. We no longer encounter situations where the heat or AC cycles on and off several times over a short period. The ecobee premium adds a few useful new features like smart security and indoor air quality monitoring. The smart security service is available for an additional fee and allows adding cameras and sensors for intrusion monitoring as well as climate. The air quality monitoring is a wonderful addition and allows me to consolidate IAQ monitoring through my thermostat rather than continue using separate devices to measure air quality. It would be great if the smart sensors also measured air quality but they don’t. The display on the primary thermostat is subtle yet striking. It adds contemporary flair to modern styled homes but doesn’t seem out of place among more classical styling and decorating. The brightness is just right to avoid standing out while remaining easily viewable even at a distance. I haven’t encountered many cons with the ecobee system. The only things I wish worked better are the following: The follow me feature sometimes works counterintuitively. If I’m sitting at my desk working and someone is in another room actively moving around, the sensor usually lists my room as empty and adjusts climate based on the “active” room. The temperatures balance out based on all sensors and thermostat as a whole but if any sensors are placed in abnormally hot or cold areas, it can affect performance. The comfort settings aren’t the easiest to figure out. They’re easy to use after realizing how they work but are a bit confusing initially. Aside from my minor complaints, I have no other issues with the ecobee and so far it is the best thermostat we’ve ever owned. Full disclosure, I’m comparing it to standard, non-smart programmable thermostats. I haven’t tried any other smart thermostat brands and to be honest, I’m happy with the Ecobee and have no reason to test the waters elsewhere.

Purchased this item after seeing that my total tech support included free installation. Installers arrived only to tell me they could not install Ecobee thermostats.

It stop working after 7/8 months. No way to return it and get a refund. Not buying this product and related ones again.

I have been using a competitors smart thermostat for the last couple of years and have always felt like it was lacking something. Sure, I was able to control my gas furnace, A/C, and whole house humidifier, but there was something inherently missing from the entire experience: HomeKit. Since my aforementioned thermostat was made by Google, there was simply no integration within HomeKit and I was forced to use the clunky Nest app, which was constantly unable to connect to my device. Enter the Ecobee Premium. The latest and greatest model from Ecobee provides all of the functions you expect from a thermostat and then some. Of course, I can control all of the functions I expect to be able to control (temp, mode, fan, humidifier), but this latest model also provides air quality and CO2 monitoring as well. Changing functions is simple and can be done with just a few taps either on the touchscreen of the thermostat, within the ecobee app (on my phone), or via HomeKit, since the ecobee is able to integrate with Apple's ecosystem out of the box. Installation was easy and straightforward by following the instructions/guide within the mobile app. I've hooked up many thermostats in my days, so this was almost unnecessary for me, but it is still very intuitive for the unexperienced user. Within minutes, I had the old thermostat off the wall and the ecobee wired up and working. Once powered up, the thermostat asks a series of questions to configure your system and desired temperature(s). The system does provide both a positive and negative trigger for powering a humidifier, dehumidifier, or other auxiliary system. I have a whole-house humidifier on my furnace that requires a single positive trigger (it is grounded directly at the furnace control board's common circuit). The system recognized my connected device and allowed me to configure it accordingly. However, I have not yet been able to test whether or not it works because the relative humidity has simply been too high since I installed it a couple of weeks ago to allow the system to trigger the call for more humidity. This model also includes ecobee's remote sensor that I placed in my 2nd floor bedroom, which sees all of the afternoon sun. Although the system does struggle to maintain a balanced temperature between the bedroom and the rest of the house during the hot, sunny days that we've been having lately, it is still more comfortable than it was with my previous thermostat, even when I was using the previous unit's remote sensor. I attribute this to the fact that the ecobee model actually uses a motion sensor to register when the room is being occupied which allows it to "follow me" through the house. Shortly after installing this, I went on vacation and was easily able to put the system into vacation mode which allowed me to set my departure and arrival dates/times and my desired temperatures while I was away and when we returned. I set the system to return to my normal temperatures a few hours before we would be home and we came home to a very comfortable house. Later that day, the humidity rose to record levels for my area and the smart thermostat actually compensated for the increased humidity by cooling for slightly longer making it feel more comfortable in my home. Sure, this did cause my A/C to run for slightly longer, but isn't the primary purpose of a thermostat to make the home comfortable? So why only 4 stars? While this thermostat does provide phenomenal control of my system and does seem to keep my home more comfortable that my previous unit, I am still a little disappointed with a few things. First, while there is Homekit control that gives me the ability to set the temperature set-points as well as control the mode of the system, I am unable to control the system fan using HomeKit. The ecobee app provides this functionality, but I prefer to integrate with my smart home devices via a single entry point and not have to manage multiple applications for home control. As a workaround, I created an integration in my already functioning HomeAssistant that at least adds this functionality for me. This, of course, is a much more advanced solution that the average user is likely not going to understand or be able to utilize. This would be moot had ecobee simply added this functionality directly. Second, within the HomeKit thermostat integration, I am presented with options for Alarms and Timers with options to "Add New Timer" and "Add New Alarm"; clicking on either of these buttons does nothing, nor have I been able to figure out the purpose of either. This clearly seems to be a bug in the integration. With any luck, these issues could (and will hopefully) be fixed a future software update. At the end of the day, I love this thermostat and appreciate all of the built-in functions that it has that are aimed at making my home comfortable while also trying to save me money. Hopefully ecobee will address any small inconveniences in future software revisions.

We’ve had other Ecobee devices in the home but no Ecobee thermostat, including a camera and sensors. Now that I have one, the ensemble of Ecobee devices feels complete, and the Smart Thermostat Premium was the best option. The thermostat looks so clean, the shape is sleek, and it fits in well with the rest of the house. The screen is big and responsive, and the resolution is pleasing, too. Installing was a worry, as I am not a technician of any kind. Fortunately, this was really easy to do, and the Ecobee app provided perfect instructions. The kit includes small sticker labels for all the wires you might have for the thermostat, but my wiring seemed the simplest, so I didn’t need them. Just make sure you have the power shut off to these wires! After install and setup, I got into the full features of the thermostat. Unlike our previous thermostat, this one works with remote sensors. We have Ecobee SmartSensors set up in both our room and the baby’s room upstairs to ensure that they are cooled to the temperature we set since they’re prone to the rising heat. It’ll also automatically pause any heating or cooling if we open a window where we have one of our sensors set up (this feature requires a subscription to Ecobee Smart Security). Being able to monitor the air for VOCs and CO2 is a plus. It’s supposed to give you tips when the levels of these pollutants are high, but the only tip I’ve ever seen or can imagine doing is opening windows. It can also detect smoke which can come in handy if we are away from home, as it will alert us if it detects it (this feature requires a subscription to Ecobee Smart Security). I benefit from a few eco+ features including the system knowing when no one is home and using your away comfort setting, and by it learning from our home and away schedule and making suggestions on how I can be more energy efficient. I have yet to receive any suggestions though. I also benefit from its humidity adjustments which we’ve noticed—this is something our previous thermostat did not do. This thermostat feels like a huge upgrade from my previous smart thermostat, and the previous one was only a year old. It has proven to be very effective at maintaining a high level of energy efficiency, and it's got features that are a huge benefit to comfortability and safety, which are two things at the top of our priority list when it comes to our family. We are extremely happy with it and glad to have it working as a part of our smart home.

It has a mind of its own. It will read different temperatures like 65 in the house when it’s really 71.

It was too difficult to install. I ended up getting a NEST therm and it works great and easy install.