Customer Ratings & Reviews

I really like this thermostat. It is very easy to program with many options. As important as the quality of the thermostat itself is the quality of their customer service. I had some questions about installation and contacted customer service. They went above and beyond, took time to make sure all my concerns were addressed to my satisfaction. I highly recommend Ecobee as a company.

I've had an ecobee thermostat for years and I'm on my third one purchased in January 2025. I started having problems about 18 months ago with its geofencing capabilities a feature that was very important to me. I spend many hours on the phone trying to resolve the issue, and in the end support advised that maybe I need a new thermostat. I bought the latest generation ecobee, upgraded my home hub, reinstalled everything, only to continue to have the same problem. They were very anxious to blame the issue on Apple; however, I have other products that use the same geofence with no problem. I gave up on the geofencing, and thought I'd try the eoo+ feature to work around the home and away settings. That has been a disaster with completely unreliable responses and actions together with ecobee being plagued with frequent system issues. The app itself also has a very tedious design. It's a shame. I used to love my ecobee, but now I'm looking into the competitor.

Works great and it was easy to install. Love the application on my phone as well.

Top notch product... like the fact that it's completely customizable through the app, touch-screen for manual controls, and also that it comes with a remote sensor. Only a couple of drawbacks... wish it was more "smart" to learn your desired settings automatically through use, and wish that it would come in multiple colors. But it's still my thermostat of choice for voice control using Alexa.

Amazing set up to set a nice view to your living room

I like the design and the way it works. The touch screen is good and its attractive on the wall. I had Geek Squad install it. Luckily I had a C wire on the old unit. I have a heat pump and you have to set it for that or it will not work. The only thing difficult is integrating it with Alexa. Not clear or straight forward on how to do it.

Great doing a good job love it quality help to save energy too

This thermostat is far nicer than the Nest that it replaced. The large touch display is easy to read and navigate, which makes it possible for senior citizens to use. Built in Siri (and others) works extremely well, and this fills a gap in voice assistant control where it’s located. I haven’t previously used a separate temp sensor for another zone, but the included sensor has been beneficial.

The eccobe is everything we had hoped and more. It is intelligent and works in the background so you dont even need to think about your air temperature. You live life and it works on your behalf to make sure your comfortable. Simple things no matter how small can make an impact.

This is my second ecobee. I’m a fan and went with it again when I moved. The eco feature is awesome.

Is best commander for the phone is very good quality

Great thermostat with clean air sensing and extra temperature/motion sensor. Works nicely with my HVAC and justifies its existence by sending power savings reports each month. Also it serves as a hub for ecobee ecosystem smart devices such as door/window sensors, cameras, switches etc. I like the HomeKit integration, and somewhat useful Google Home integration but Amazon Alexa did not come useful at all. The main con is its full price, quite a hefty investment with a hope it pays itself over the years.

Hands down best thermostat easy to install love it

Still learning the system, but so far it’s what I’ve been looking for.

We love this smart thermostat & we got a one time credit on our electricity bill for installing a smart thermostat which is even better!

Great item and works great but Best Buy customer service need improvement. They can do better

Has had no problems with it so far this is my 2nd one just upgraded it.

We upgraded to this thermostat recently from the google one and the temperature in our house is now more accurate than ever

I've got both Nest and ecobee devices. I have to say that this ecobee is more powerful with regards to features, and I like that it comes with a remote sensor. My installation was not easy, as I did not have a C wire. But tech support was helpful and returned my call in about an hour. You should know that it has a much bigger footprint than a Nest device.

Really easy to use and app makes changing temp a breeze