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Customer Ratings & Reviews

$259.99

Customer reviews

Rating 4.6 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance and ease of use with connectivity to smart home devices. Many customers appreciate the air quality monitoring feature and find the installation process straightforward. Some customers have noted the app usability could be improved, and a few have experienced compatibility issues with certain systems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 759 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    This device is awesome and worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s so simple to set up (hardware and software). And man did this thing save me money. If you don’t have zone Controlled HVAC system I would highly recommend. The little censors can be placed anywhere. We have one in basement, living room, and 3rd floor (where we sleep). It’s much warmer so we have it set up so it’s using temp in 3rd floor while we are sleeping. During the day my office is in basement and it’s 5-8 degrees cooler, so we use basement temp for when I’m working from home. Con though. Eco system. It’s awesome but because of sensors it might detect something moving and think someone is home and override AWAY setting. But I find solution by turning off eco while schedule is set to HOME or AWAY.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and easy to program. I linked it to my Alexa and found it convenient to change the temperature by voice command.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality monitoring, Overall performance

    Rated 5 out of 5 stars

    great project overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great thermostat overall switched to this one a a month ago and it works perfect really keeps my home cold and warm when needed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an Ecobee 3. Easy to install and use.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality monitoring

    Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful thermostat. Helps maintain a good temp in my home. Going to replace my upstairs thermostat next with this one to maximize efficiency.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. Connects to my phone via an app. Also connects to my apple HomeKit. Thermostat connects to Spotify and plays music.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had heard that this is the best thermostat on the market and it didn't dissapoint. Extremely easy to install. It does sometimes have a mind of it's own and changes the temperature, but I guess it's supposed to do that... Also, the air quality readout is a little off sometimes, but it works nonetheless

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AMAZING PRODUCT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY EXCELLENT PRODUCT AND WOULD CERTAINLY RECOMMEND IT

    I would recommend this to a friend
  • Pros mentioned:
    Air quality monitoring

    Rated 5 out of 5 stars

    a great thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after using a nest thermostat for years, my experience with the ecobee has been 10x better in the one month ive been using it than it ever was with the nest. has a bunch of cool little features, and it does its job as a thermostat. the air quality monitor is a huge plus, as well as the built in speaker and compatability with apple home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best thermostat you can get

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! Has changed the way we heat and cool our home. It works effortlessly and after it has some time to learn, you rarely have to touch the thermostat.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Energy Saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ecobee is a fantastic and easy to setup thermostat. I’ve had it for a month now and just got my electric bill. It’s down 15% so far. Looking forward to seeing how much energy savings i will have throughout the summer.

    I would recommend this to a friend
  • Pros mentioned:
    Air quality monitoring

    Rated 5 out of 5 stars

    My favorite purchase of 2024

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my best purchases. Love the extra sensor as we like the bedroom cooler at night. In 9 months I'm certain that I've saved $300-$400 in electricity and propane costs over my old Honeywell programmable. Being able to change temp via smartphone from bed is also a nice feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps great track of the temperature and we like being able to control it from our phones and while we are away from the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install, app and interface are easy to use. Also great looking, makes our space look updated. Highly recommend

    I would recommend this to a friend
  • Cons mentioned:
    Accuracy

    Rated 1 out of 5 stars

    Overengineered and Underperforming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work in tech. I understand automation. I appreciate smart products. This thermostat is not smart. It’s just busy. The Ecobee is the most overengineered way to accomplish the very simple task of holding a temperature. It is crammed with features nobody asked for, eco modes, occupancy detection, comfort profiles, smart recovery, follow-me sensors. All of it sounds impressive until you realize it constantly overrides you. You turn things off. They quietly turn themselves back on. You set a temperature. It decides it knows better. Real example. My toddler is asleep at 6pm. In his crib. My husband and I are downstairs watching TV. House is calm. Everyone is home. Suddenly the heat drops. We start wondering why it feels like a ski lodge in January. Check the thermostat and it has decided “no one is home” and dropped the house to 62 degrees. Because apparently a sleeping child and two adults sitting still means the house is vacant. Nothing like discovering your entire house is freezing because your thermostat decided to optimize you. And before anyone says “just adjust the settings,” we have. Repeatedly. That’s the problem. This thing requires constant babysitting. It quietly enables energy saving behaviors. It shifts profiles. It follows sensors in ways that make zero sense. The accuracy is also laughable. We have calibrated hygrometers throughout the house. The readings do not match. Even after buying additional Ecobee sensors, which are supposed to solve this, the temperature swings are still inconsistent. It says 72. The room feels wildly different. It’s unreliable. For something marketed as premium and intelligent, it behaves like a beta product that escaped QA. I don’t need my thermostat to be clever. I need it to maintain the temperature I set. That’s it. Instead I have a device that actively works against me and occasionally freezes my family because it thinks it’s smarter than reality. Just incredibly annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 of these to replace earlier models we had and lost due to a fire. Work great, easy to program, and very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Excellent thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup and is working great. Like the remote sensor and being able to check status when away from home. Be sure to send in your rebate forms!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this and love that it connects seamlessly to my Apple HomeKit. Temp gauge and air sensor not the most accurate but still works wonderfully

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product! I super love it! This will help lower our electric bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice thermostat and features

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from Google nest to this Ecobee and it's such an improvement. Detailed reports. Easy to install.

    I would recommend this to a friend