Customer Ratings & Reviews

Great Product. Installation from Best Buy is poor and questionable for the value. Their tech reps are not reliable, fail to show up, don't notify you, and generally are a blemish on what would be an otherwise great transaction. I will not use Best Buy to install my purchases in the future. Geek Squad is not recommended.

So far the thermostat is working perfectly and is so easy to program.

This thermostat is infuriating. The temperature sensor apparently sleeps, so I wake up cold and when I check the thermostat temperature, it shows that it's at the temperature I chose in my comfort settings. I'll crank it up a bit because I am cold, the heater kicks in, and within minutes the thermostat adjusts to indicate that the temperature is actually up to 10 degrees below what it was showing when I woke up. 10 degrees is absolutely unacceptable. I also got the doorbell and the amount of time it takes for video to show on the thermostat is ridiculous, but apparently to be expected since the doorbell itself takes forever to show video in the app. People will literally ring the doorbell, wait for an answer, and leave, before the app manages to show video. I wanted to help a company grow but it has been a terrible mistake. I never had such issues with Nest and at this point I will be throwing this thermostat away and stick with Google instead. The doorbell has already been replaced for a number of reasons. If you actually need your smart electronics to work, I do not recommend this company. They also charged me for an annual subscription that never worked, and then charged me for a monthly subscription. When I realized this and requested a refund, they told me that they sadly couldn't help me because I got it through Apple. Apple did not offer the refund because a couple months had passed, and how this company managed to not realize I was double-paying is beyond me. They stuck with wondering with me what could possibly have gone wrong and never offered any solution. Just frustrating.

My repair guy forced us to change our thermostat. And I’m glad he did! Because we were introduced to this amazing product! I’m feeling cool both internally and temperature wise! Let’s go ecobee

Love it so far. Nice upgrade from older Nest! Smart features are welcomed and air quality sensor is nice to know.

Love the sensor option. Had an issue in my son’s room and didn’t know how hot it would get in there. It helped up narrow down the issue and get it resolved.

Love this thing so far! Have had it around 1 month and works perfectly. We had a NEST before this that started to have issues, this is so much easier to use than the NEST

I am loving this product! Went thru several thermostats because of 3-1 system and finally found what i needed!

Great alternative and one of best smart thermostats. Easy to set up and more functions for tech minded people. A great addition to seting a full automation home. Compatibility is endless.

We absolutely love the ecobee premium - so much so that we ended up getting three for the entire apartment. For DIYers not familiar with HVACs, it can be somewhat trying - but thats not ecobee’s fault. Theres just a lot of wires to deal with. Thankfully their facebook business messenger support was amazing. They stuck with me on messenger for three hours to help me with my install. Once i figured it out for one thermostat, the rest were super easy. Once everything was setup i had it working with Apple Homekit in no time. And thats the beauty this device works with alexa and HomeKit and comes with Siri (if thats what you really want of course). Never thought id love a thermostat but here i am.

I absolutely love this! It even works as a microphone/speaker for Siri. It plays well with the HomePods and everything else in my house. The one and only issue is that the air quality sensor does not interact with HomeKit..

New home and thus new smart devices added and this thermostat is an upgrade to my original Eco bee that was becoming a bit outdated. This one really simplifies controlling my air within my home and has an added feature of Amazon Alexa built in.

Love it. I can look on my phone for weather and turn on and off heating and cooling and adjust temperature

The ecobee Premium Smart Programmable Touch-Screen Thermostat is a game-changer. With its sleek design and advanced features, it offers effortless control and energy efficiency for your home.

Extremely reliable and works with every platform . User friendly and easy setup . The sensor is really great also and paired quickly. I would recommend this thermostat to anyone!!!

This is a well designed smart thermostat. I enjoy the user interface on the thermostat and the app has been reliable so far.

Works better than the Nest. The Nest has a problem with the power wire, the Nest APP is better. They need to improve their app.

Before installing an ecobee, there was a 10+ degree F difference beteween the hallway with my thermostat and my bedroom and 5+ degree difference in other rooms. Even after putting plastic over our windows! We offen ran our furnace at higher temps in an effort to compensate. With an ecobee and a sensor for each room, we get a far more accurate picture of what our temps are how to economically maintain a comfortable home in the winter. The included wiring adapter meant I didn’t need to run new wiring, and the install took less than an hour.

The smart sensor helps maintain the thermostat setting where other smart thermostats failed. Installation was easy.

This thermostat is very smart. Connects with Apple Homekit and Siri very well. Saves my family money on electricity bill. Can’t say enough about it.