Customer Ratings & Reviews

This was my first time using a smart thermostat, so I don’t have much to compare it to except for solely based on its own merit. The setup process fresh out of the box was very simple, and easy. Please make sure you turn off the power to the a/c unit before instillation. My initial thoughts were it’s very sleek and modern looking, and really adds a classy touch to the room. It comes with a wall plate which was much needed due to the hole left from my old unit. It gives you step by step directions, and or course there is an app that you download in order to get full functionality. I had no problems connecting the unit to my home Wi-Fi whatsoever. What I found interesting was that the temperature read differently than what my older unit had, which makes sense because I always felt it was off. The font for the temp is very large, and nice but very small and hard to read for everything else. I do enjoy being able to use my google assistant as an added bonus. There are other features like being able to use the thermostat as a speaker, but I’m sorry I do not see what the use of this would be with phones, and smart home devices, along with stifled sound quality. Being able to know the air quality, and having sensors in another room is really nice. The ecobee then adjust to make a more uninformed temperature even for rooms further away. Overall I really enjoy this unit, and it makes my life much easier with not having to go downstairs when the temp is not ideal. I know the air quality in my home, and it’s not an eyesore.

The Ecobee thermostat is one of the worst purchases I’ve made in recent memory (my absolute worst was a terrible sofa but that’s another story). I started out with an Original Nest thermostat that I installed years ago. It was one that was pre-ordered before NEST even had released it. It worked flawlessly and did everything I wanted it to do but eventually it failed along with my furnace. I would have put a Nest back except my HVAC guy says he removes them because of issues he has and wouldn’t warranty my brand new furnace with one. I didn’t want an argument so searched for something different. It has something to do with the Nest leaching power and back feeding to a circuit board and I wasn’t in a position to argue. I need my warranty. That said, the Ecobee is orders worse and less flexible than the Nest is and it is a current generation with the latest firmware and simply can’t get the heat right in my house. It is either too hot or too cold and runny longer than necessary. I’ll rip it out eventually I’m sure but for now I’m dealing with it. I have the remote sensors that can go in other rooms but the Ecobee is so inflexible on how you use them that I’m not sure they’re worth the effort. The main problem point is that they rely in THREE (and only THREE) main temperature set points: HOME, AWAY and SLEEP. If you set a schedule you MUST use those three set points and those three only. In other words, you can set the heat in morning to 69 and then gradually lower it or arbitrarily change it to say 68 or 67. You can only set it to HOME, SLEEP or AWAY. It is ridiculous. With the nest I could set any temperature at any time day or night. To think that this is the state of the art today is outrageous. Granted, I have not liked it to Apple HomeKit and set arbitrary automations but this shouldn’t be necessary. The three settings rear their ugly head again when dealing with the sensors. You can change when they are active and used for sensing temperature and presences BUT it MUST be one of those three modes. You cannot, for instance, say use the Bedroom sensor only in the morning but turn it off at say 7:30 AM because to do so would mean you can only turn SLEEP mode off at 7:30AM but people get up before then and the temp needs to start rising in HOME mode at 5:30 AM. There is just no way to easily use this thing in a home that has a lot of varying schedules and a desire for granular control. Another point and perhaps the most important, the temperature on the unit seems inaccurate at times. Before using the other sensors (which I believe use an average for control) the single Ecobee unit seemed to be off by 2 degrees at various times for in inexplicable reason. I’ve verified it by comparing to other temperature sensors which agreed with each other but the Ecobee was the outlier. With all the various issues, it seems impossible to get an adjustable setting whereas the $15 thermostat I had on the wall prior to that (after my new furnace was installed and the nest was removed) I never though twice about the temp other than manually needing to drop it at night or when away. I have half a mind to go back to it except I spent so much time getting it installed. Another finer point during installation…don’t make the mistake of thinking the colors of the labels for wires and what you use is interchangeable. Their directions are specific about the colors and despite having mostly duplicates between the colors they are NOT all the same. If you get the colors wrong (green and white in this case) it’ll be more difficult to follow the instructions at the end as they have you relabeling wires such as the C wire and Rh to Rc etc. It is a bit of a mess whereas I believe the Nest just handled it in software. Bottom line is this thing is a disaster. I really wish I’d known before that Wyze made one and more importantly one with a knob for temperature control as I’d have tried that one first. I wanted the Nest because you can easily adjust the temperature with a turn vs the press screen, scroll, press again. The touchscreen is nowhere near as efficient or simple to use. Get a Nest if you can and if not look somewhere else still. Skip the Ecobee. It is too much money and a disaster until they address some of the issues. In particular, the restrictions to home and away and sleep modes is unacceptable.

the ecobee products are made well but be aware of a few things that re really annoying: (1) almost every time you log into app they require dual authentication; (2) the thermostats are not quite accurate in house and are show different readings in same places; (3) the bottom of ecobee thermostat whos the supposed temperature outside the house ... how does it do that ? it takes a data feed from a ground station that may be 5-10 miles away where its 5-10 degrees hotter. its a horrible feature and may not bear any relationship to actual temp. why does this matter ? everyone entering the house will comment that the thermostat needs to be set lower since its so "hot" it is a total pain and you cant turn it off without disconnecting the ecobee units from app.

Great buy! Does exactly as it should. Purchased and replaced Honeywell!

I love this thermostat very convenient and easy to use.

Great Product! Very easy to install; nice programmable features…

The adapter for those without a common line worked as described, and so far, so good!

I have two of these in my new house and they work flawlessly

easy to install and to connect insure that you read all documentation before you start.

Absolutely love this! We have no complaints at all.

Love it, decide to go with there subscription plan along with door sensors. Now I have my very affordable security system

This thing is awesome we use it in our vrbo and and it’s nice that we can check what temp it is and if they’re using the furnace or not. Can’t wait to use it to warm up the cabin in the winter before we get there.

This unit was the only model the HVAC company had when my thermostat went out. After quick research I agreed to the installation as the reviews were good. However, I soon realized what a garbage unit this thing is. It has a setting that prevents the unit from allowing the AC to turn on until the temperature reaches a degree and a half above or below where you set it. So if you set your home temp to 72 the unit will allow it to get to 73, almost 74, before it kicks on. Even after talking with my rep and adjusting the settings it still fails to keep my home at the desired temp. I feel like I am constantly uncomfortable in my own home because of this. I am either too cold or too hot. The unit seems incapable of keeping my house at the desired temp, the temp I set. My old Honeywell cheap as dirt model did this with no issue. I would not recommend this to anybody. Replaced this with the cheapest thermostat I could find and now my house stays at the temp I set. Stay well clear of this unit.

Easy to install works great with the app setting up schedules saves on our electric bill

Brand new out of the box and didn't work. I thought i was doing something wrong. Called and electronician and we noticed it was defective. I called SMUD. They offered to replace, I declined because I dont trust the product and I am not sure it will last one year if it is defective right out of the box. I have two young ones and an elderly mom in my house. So, I needed a smart thermostat to make sure they are in a comfortable temperature when I am not home. Hence I need a smart thermostat. So, this is definitely not a product I would recommed or even risk having if is defective right out of the box. I WONT RISK my family comfort for anything. I am even more embarrassed that this product is associated with SMUD. So, yeah I am beyond disappointed and annoyed by this product.

Should have purchases another nest!! After reading all the good things about the ecobee premium I picked one up. Setup was simple and the app walked me through it. All the features that my old nest would do like a timed fan cycle where I could turn the fan on for an hour are gone. There is no way to delete the schedule completely and the app overall is just as terrible. So far the only plus is the forecast is 4 days so that's nice. And the amazon integration is a feature I will never use. I will give it another month and most likely it will end up in the garage.

I thought this thermostat would be cool. I liked I could see how long I run my AC. Boy was I wrong though. Climate changing wanna stop me from running my AC when I’m hot. I wake up hot at night & go to change the temp cuz god forbid I’m hot and the thing tells me to punch in an access code to change it. I never set an access code!!!! I want my old not smart thermostat back. Where I can just change it with a flick of my finger & not have it judge me cuz I’m hot!

Could not be installed because house did not have C wire. Could not be returned because of short return policy

Piece of junk. Totally useless. Just stick to the traditional thermostat thank this useless equipment that constantly disconnects from your Wi-Fi. Designed by brainless person.