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Customer Ratings & Reviews

Your price for this item is $125.99
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The comparable value price is $249.99

Customer reviews

Rating 3.9 out of 5 stars with 355 reviews

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    Rating 4.0 out of 5 stars

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    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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75%would recommend to a friend

Customers are saying

Customers praise the DEEBOT OZMO U2 Robotic Vacuum & Mop for its excellent cleaning performance, ease of use, and quiet operation. Many appreciate its combined vacuuming and mopping capabilities and find it offers good value for the price. However, some users point to navigation inconsistencies and limitations in battery life and dustbin capacity as areas for improvement. Concerns were also raised regarding the reliability of sensors and app control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 355 reviews
  • Rated 5 out of 5 stars

    Great Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had one before and it qas supposed to be great but was not. I bought this and it is awsome , it vacuum hard floors and carpets, great battery life and returs to base wene low, also talks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot, great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best purchased thia year. The robot doesn't have the mapping capabilities but it does follow the entire length of the room before it turns back so there are no spot left uncleaned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this sweeper. We have multiple animals and this thing has cut the amount of sweeping around the house significantly. the automated system and overall format for the money is a great buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Deebot was better. This one barely understands how to find it’s charging station.

    I would recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.

      Best,
      Ecovacs Customer Care ecovacs

  • Rated 3 out of 5 stars

    This is a good started robot vacuum.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good started robot vacuum. It doesn't mop really well, but in most cases, malfunctioning devices don't perform all advertised functions very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best for your money..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed as I thought this vacuum had a mapping feature, but it doesn’t. It randomly just bumps into everything like my cheaper vacuum from Amazon.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    1/2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but it doesn’t connect very well with the app. It doesn’t come with the pet hair tool even tho the box make it seem it does

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Cleaning Power, Quiet and Easy to Use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main benefit of a robotic vacuum is to save time by providing automated cleaning of the home. This model does that job extremely well. It is very powerful for its size, and I was very impressed with the amount of dirt and particles that it captured. It is very easy to use, and does an admirable job of keeping my home clean. There is a lot to like about this robot vacuum. Not only is the suction quite powerful, but the vacuum itself is surprisingly quiet. The quietness is a definite plus if you have pets that get spooked by loud vacuums, which most pets do. My dog didn’t seem to mind it working, even though she was curious at first. The App is versatile and allows for a very deep level of customization and control. I was easily able to program and monitor the vacuum via Wi-Fi with ease. There are 4 suction and 2 mopping water flow levels to choose from. The App also features a convenient schedule function. The navigation features such as anti-collision and stair protection work well. I was very impressed in how well it navigated around obstacles and tight spaces. Make sure that you pick up loose items and clear obstacles that it can get stuck on, remember this is a robot vacuum not a tank. I have a two story home and in about one hour it was able to clean both stories, off of one charge. I really like that when the battery is low, it will return to the charging station automatically. I cleaned the second story first, and then moved it to the first story, where the docking station is, so that when it was finished it automatically docked itself to the charger. I can confirm that the vacuum was smart enough, on its own, to not drive itself over and down the stairs. I used the mopping function in my kitchen, and found that it did a good job of mopping the floor. Included in the packaging is everything you need to get started. The only assembly required is to attach the side brushes.

    I would recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Thank you for the good review and we are sure this feedback will greatly help us with the improvements on our products and services. Should you need any assistance please reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have. Thanks again for choosing Ecovacs product.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Deebot amazing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know how we ever lived without this machine...picks up so much more than standard upright...going to buy another for Christmas present to Mother

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first robot vacuum. And it works great! Too a couple days for it to finally figure out my house but after that, no problems!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not my favorite.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it is affordable compared to others, it takes too long and doesn’t do as good of a job as others on the market.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Struck hair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Struck hair doesnt work as expected worst robo vaccum ……………………………………………………………….

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Support Team
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.

      Best,
      Ecovacs Customer Care ecovacs

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did return this item wasn’t want I was expecting… setup was easy able connect and took some time to map out the house… The vacuum did seem to have good suction but when it came to the mop very poorly it mopped all over the place here and there type and missed areas…

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT was less than perfect and you decided to return it. Should you ever decide to try our brand again in the future, please don’t hesitate to reach out to our Customer Service Support Center and we’ll be happy to help out with any questions you may have.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 5 out of 5 stars

    Reliable performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase is a holiday present and has not been used. However, we have an older model we do like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Workhorse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is a workhorse. It vacuums the entire house. Wife moves it room to room and it gets under the beds removing dust bunnies and dog hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes your life easier

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted one. We got it and we have zero regrets. We turn it on when we watch tv and it makes such a difference in our floor. Works like a charm!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Bueno

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product as a Christmas present for my wife. It turns out to be a headache. This is the wrong product for you to get if you actually want your house cleaned. The settings for it is going in a circle, zigzag or edge, well it seems as though none of those options work because it just does what it wants. There is no smart technology in this device at all. Waste of money and effort.

    No, I would not recommend this to a friend
    • Brand response from Ecovacs Advisor
      Posted .

      Hi,
      Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
      Best,
      Ecovacs Customer Care ecovacs

  • Rated 3 out of 5 stars

    Not sure

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased my my boyfriend. He returned the vacuum because he did not want it. It work ok in his house with no pets or kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It so great that it clean really good but the most I love about is the vacuum because I have 3 dogs and it clean all my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ECOVACS Robotics U2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It is not perfect but for the price the U2 is an excellent Robotic Vacuum.

    I would recommend this to a friend