Customer Ratings & Reviews
- Model:
- OZMOU2
- |
- SKU:
- 6423194
Customer reviews
Rating 3.9 out of 5 stars with 355 reviews
(355 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the DEEBOT OZMO U2 Robotic Vacuum & Mop for its excellent cleaning performance, ease of use, and quiet operation. Many appreciate its combined vacuuming and mopping capabilities and find it offers good value for the price. However, some users point to navigation inconsistencies and limitations in battery life and dustbin capacity as areas for improvement. Concerns were also raised regarding the reliability of sensors and app control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good value for money, good presentation, easy to use, good battery charging time
I would recommend this to a friend Rated 4 out of 5 stars
Perfect for quick clean up
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Helps keep the floor clean especially with little ones who love dropping crumbs
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Does The Job .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work as advertised. doesn't get you out of doing housework , But as a helper its great .
I would recommend this to a friend Rated 5 out of 5 stars
Set-up was a bit of pain
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have an apartment that requires setting up a whitelist for internet access. The mac address the app gave for our vacuum was incorrect. I know this because I called our internet customer service and they watched in real time to see what the devices MAC address was. The one trying to connect and the one the vacuum app said were off by one letter. Other than that, it's been amazing and we love it.
I would recommend this to a friend- Pros mentioned:Noise levelCons mentioned:App control
Rated 4 out of 5 stars
Worse product from better technology
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an old DEEBOTS M80 Pro and I loved that thing. Although it has started to show its age a bit, and I was eager to try this new offering from DEEBOT. What amazes me is that it is pretty clear they have made some advances in the technology - - this vacuum is quieter ( a lot quieter) - it moves faster - it navigates better, so covers the area better - it also holds more water, for the mop So, from an automated vacuum perspective it has improved in all the areas I would have hoped. But, I am amazed at some of the decisions DEEBOT have made with their user experience. They have removed some pretty nifty tools -> The indicator light on the old M80 Pro would turn red when the machine was low on battery, so you could just look at it and know why its not vacuuming anymore and is returning to its dock. The new one has a mono color white indicator light, and so you have to whip out your phone to check the app. This is also missing a physical remote, so it can now only be operated via the app - unnecessary. The control in the app itself also behaves different from the older M80 Pro - it no longer allows you to move the robot like an RC car - I absolutely loved that feature. Call me lazy, but I loved not having to get up, pick the vacuum and re-point it in a different direction if it got stuck somewhere. I could use the remote or the app to simply move it in any which direction I wanted. I have NO idea why they would remove that feature, especially since there is no physical remote. Now, you can just initiate the 3 modes from the apps - auto, edge, spot. The modes themselves work as they should, the app has quite a few more controls around - water flow when mopping, vacuum power, it tells you how long the vacuum has been running for and how much battery it has left The Alexa app connection is pretty easy to setup, and the robot can then be controlled via your smart assistant - asked to stop, start, pause, return to dock etc. Overall I love the company and the forward strides they are making, I just hope they don't sacrifice some old features, just for the sake of moving into the future. So, I would not recommend this model instead do your research and get a different DEEBOT model without some of these smaller UX issues I listed above.
No, I would not recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Works well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprised it actually is working!! I have a busy house and this has been helping while I work!
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it and just bought a second one, it’s easy to program and works real good with pets
I would recommend this to a friend Rated 4 out of 5 stars
perfect!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, is big, easy to use and the vaccuum works bettter than i spectated.
I would recommend this to a friendRated 4 out of 5 stars
Good robot vacuum
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good iRobot vacuum cleaner. It connects easily to wifi network. Can start and stop remotely.
I would recommend this to a friend- Pros mentioned:Mop
Rated 5 out of 5 stars
So far, very cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great two in one, vacuum and mops, really convenient
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Ecovac Deebot U2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set-up, no hastle cleaning; simply turn on and let it wander around cleaning as it goes.
I would recommend this to a friend Rated 4 out of 5 stars
A maid that doesn't talk back!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dog sheds a lot and with this thing my wife doesn't have to vaccum every day. Works with Alexa and can be scheduled daily/weekly
I would recommend this to a friend- Cons mentioned:Navigation
Rated 3 out of 5 stars
Ok but not really smart
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuums well but it get lost when trying to go back to the charger.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Brenda maid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift from my kids and it is wonderful. I love it. Would recommend to friends.
I would recommend this to a friend - Pros mentioned:Mop
Rated 5 out of 5 stars
good buy for the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the vacuum and mop at the same time. Good for wood floor.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Roomba
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Cleans the floors with ease and is very smart!
I would recommend this to a friend - Pros mentioned:Mop
Rated 5 out of 5 stars
great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product¡ it does an amazing job sweeping and mooping at the time
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum that I purchased a few weeks back works great and does a great job.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
I like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love it works great recommended very good price
I would recommend this to a friend - Pros mentioned:Noise level
Rated 1 out of 5 stars
Cheap product - beware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these vacuums. I liked them because they were more quiet than the iRobot and lower, so they fit under furniture better. They were fantastic at picking up dog hair and dirt. However, the first one stopped working at 9 months (mother board.). I sent that one in for repair two months ago. No vacuum repair shop will work on them! Now, the second one keeps saying, "please help me out". It is not picking up and keeps going back and forth. No matter how many times I reset it and clean it, it does not work. These are not cheaply priced, but cheaply made. Beware!
No, I would not recommend this to a friendBrand response from Ecovacs Support Team
Posted .Hi,
Regret to hear that your experience with the DEEBOT has been less than perfect so far. If you could please reach out to our Customer Service Support Center and we’ll be happy to help out with any aspect of the robot that has not yet lived up to your expectations.
Best,
Ecovacs Customer Care












