Customer Ratings & Reviews

Hi GEMa! Thank you for your feedback and I am so sorry that setup has been failing for Homekit mode. Here are some instructions for a resolution on setup. Open the eero app. Tap Discover at the bottom of the screen. Tap Apple HomeKit. Tap Set up HomeKit at the bottom of the screen. Read through the text on the page then tap Setup HomeKit. You will get a pop up letting you know "eero" Would Like to Access Your Home Data. If you would like to proceed tap Allow. Afterwards you can also customize your security settings by: Tapping the More button. Selecting Home Settings. Choosing the home where you put your router. Scrolling down and tapping Wi-Fi Network & Routers. Tapping an accessory to change the level of connection security

Thank you for your feedback on the eero 6 2-pack. I am sorry to hear about the issues you are experiencing with the range of the eero devices. You may need a 3rd eero to help with the range issues. Here are a few tips to help address range issues: 1. Place eeros where they can talk to each other. While it might be tempting to place your eero in an existing dead zone or area with poor WiFi connectivity, it’s much more effective to place eeros halfway between your gateway eero and your existing dead zones. This way, your eeros can get a strong WiFi signal from your gateway eero and broadcast that signal into your former dead zones. You can think of placing them like a WiFi relay – each eero is a link in the chain bringing WiFi to your dead spot. 2. Place eeros on a hard, flat surface. Your eeros should be placed on a surface that is both stable and flat, such as tables, countertops, and nightstands. 3. Aim high. eeros radiate their signal more upwards than downwards, but mostly along the plane they’re placed on. It’s best to place your eeros at a height halfway between the floor and the ceiling, not on the ground. 4. Keep your space open. eeros communicate best when they’re not closed in. Keep them out in the open – try not to place your eero(s) inside a media console or cabinet. 5. The thinner the barrier, the better. The fewer the walls (and the less substantial their inner material) between your eeros, the better your performance will be. Older houses with dense materials like plaster, lath, or chicken wire in the walls are particularly hard for WiFi waves. Placing your eeros near doors may help since wood is less dense and easier for WiFi waves to penetrate. Whenever possible, aim for direct line of sight between eeros. Here are some things to avoid: 1. Heavy metal. Stream as much Motörhead as you can stand, as long as you don’t put your eero(s) near your refrigerator or other heavy metal objects. These objects can interfere with wireless radios. If you’re placing an eero in the kitchen, we suggest placing it on a counter or shelf that’s as far from your major appliances as possible. 2. Interference. eeros work best when they’re 20-30 feet away from objects that cause interference. 3. Avoid placing your eero on top of, or near, these objects: Microwave oven, Cordless phones (for your landline, not your cell phone) that use the 2.4GHz or 5GHz range. If these cause interference, try changing the channel your phone uses. WiMAX, Other 802.11 networks, power lines, power stations, or railroad tracks, radio leakage from Direct Satellite Service (DSS), older coaxial cable from certain types of satellite dishes. If you have an older satellite dish, contact the device manufacturer to get newer cables, fluorescent lights, bad electrical connections, radar. 4. Smothering your eeros. Keep your eeros out in the open and never put anything on top of them. When possible, also avoid having your eeros enclosed in a small space. 5. Soft surfaces. Your eeros work best on a stable surface, so avoid putting them on chairs, cushions, and any other surface that doesn't allow for space beneath them to breathe. If these tips don't help with your range, contact eero support at 877-659-2347. They are available to help Monday - Sunday 6am - 8pm PT. I hope this information helps, have a great day!

Hi RoyH. Thank you for providing feedback about your experience with the eero 6 system. I’m sorry to hear that you had issues during the setup process. Here’s how to get your eero network online: 1. Download the eero app for iOS or Andriod on a phone or tablet with an internet connection. 2. Create an eero account or log in with your existing Amazon account information. 3. Unplug your old modem and router from power. 4. Connect your eero router to your modem using the included Ethernet cable. 5. Plug your eero router into an available power outlet, then reconnect your modem to power. If your modem is built into your current router, then you’ll connect the eero router to one of the Ethernet ports on your existing router. 6. Continue following the prompts in the app to set up your network. If you need any assistance during the setup process, please reach out directly to eero customer support at (877) 659-2347. Have a great day!