Customer Ratings & Reviews

It was not what I wanted and it really wasn’t that good

Cumbersome to configure, kind of good connection, but not completely , but the cost does not justify poor connection issues and the non-user friendly usability.

Not good! I can’t get good WiFi at all. I’ve moved it all over my house and there isn’t good connection. Very disappointed with this. I would like to return it.

I make it a point to follow the instructions on all new products that I review. On the enclosed instruction sheet it is claimed that only 4 easy steps are required to get the system up and running. This may be the case but they left out one important item and that is you need to use a device that has WiFi AND mobile data. This is necessary so that you can create an account and provision the base station from the APP that you downloaded to your device. Not knowing this I unfortunately used an IPAD that did not have mobile data and it went badly from there. However a call to tech support was answered in less than a minute by an apparently US based support staff. I was given some things to try that did not work so I called back and again the call was answered in less than a minute. This person explained what was wrong and configured the base station to a point at which I could complete the setup. This is the BEST technical support I have ever received. This is reason enough to purchase this product. They will get your system working. I did strongly suggest they add the caveat that you must use a device with mobile data. It sounded like he has seen this many times before. Installing the extensions could not be easier. You add them thru the APP and its done in seconds. No fuss at all. Now that I have three devices running my network I have no dead spots and the speed is 200 Mbps exactly what I have purchased from my cable provider. No more having to switch networks when I go outside to the backyard, as I had to do with my old WiFi extender that were almost a decade old. It is now one seamless network for 2 and 5 GHz. The base station has one wired Ethernet port should you need one, the extenders do not have an Ethernet port. The APP now running on my iPad is feature rich. It lets you know who is on your network and how much data each has used. You can also see an aggregate of how much data is being used on the entire network. This is great of you have to deal with data caps. You can also block specific devices from your network. It can let you choose your DNS server and add IP reservations. It also has a speed test to keep your provider honest. It can support Guest Access and IPv6. It is also a Zigbee hub which I do not use. Then there are the subscription services you can purchase that provide services like AD blocking, content filtering, a VPN, antivirus and a password manager. There is a free trial available to test this out. This network has exceeded my expectations in both performance and the availability of customer support if needed. If they include that caveat to their setup instructions it would be 5 star. You will not be disappointed in this future proof system.

Was so excited to have flawless Internet throughout the home but the set up was nearly impossible…(returned)

1 of the 2 satellites would not connect. We’re it not for needing to return it I would have smashed it with a hammer. Beyond frustrating. Junk.

Don't buy! It should be a simple setup but not really. Does not work with PS4!!!

I cant pair have to returned because was imposible tondo it

Its not easy to set Up , the eero6 have problema to find the internet conection

Buyer Beware !! Horrible policy by Best Buy. Product is not returnable after only 14 days even if never opened.

It did not work at all. I have some deadspots in my house, and it covered those. But at a much slower rate than my xFi pods, and even the router directly.

Replaced with Netgear. I am not interested in monitoring my home network via my mobile device. If you are, this would be perfect for you!

Forced to reset daily will definitely be running ASAP

It worked fine for a week. Now at lease once every couple of days i have to unplug it to reset it.

Was recommended by sales person. Slowed internet down materially (unusable). Parent controls were terrible. Would not recommend. Returned.

Had to start streaming TV which sucks so I had these referred to me and so far my speeds are no better and in most cases worse

I purchased this for my home and a family member. This product is Not worth it, save your money

I bought this item to get a better wifi signal in my house but it didn't happen. That's why I decided to return it.

Horrible mesh system. Will not work with AT&T fiber. Sold it on eBay for less than half of what I paid.

So far so good. Install was easy. Simply disconnect your current router, unplug your current modem and download the eero application to your mobile device or tablet and follow the instructions. Once set up, the eero app interface shows all connected hubs and all connected device in a clean list. You can customize the name all the devices as well. The app also provides an Activity tab that shows speed and data usage along with security scan info and threats blocked (when subscribed to the security offering). You do get a 30-day trial offer from the time of set-up. I have 200MB internet service and get 100MB – 200MB downloads on all devices. I must say that in order to review this eero 6 mesh system I was worried that I was downgrading from my Linksys router that was a Tri-band mesh system. To my surprise this Dual-band system works even better than my prior one. I was having trouble with intermittent connections with my prior network…You know the times when your Alex speaker just stops playing music or says ‘trying to connect to the internet’. This TrueMesh System has not lost connection to any device once so far. I have the main unit in our living room, one in the basement and one in the garage (2,200 sg. ft ranch). This router also contains Zigbee. Zigbee is a built in smart home hub within the router. This allows you to connect and control compatible devices on your network with Alexa. Only Con I find is the lack of ethernet ports. You only get two ethernet ports on the main unit. The other two nodes have no ports. Would be nice to have two ports on each. Overall though, I am very happy with the 'eero 6' mesh system and would highly recommend it. ~Reviewers in this invitation-only program are provided products for the purpose of writing honest, unbiased reviews