Customer Ratings & Reviews
- Model:
- C11CH96201
- SKU:
- 12704980
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the beautiful print quality and the overall impressive performance of this printer. Users also frequently appreciate how simple the device is to install and set up for daily use. While the machine is generally well-regarded, some individuals have noted occasional challenges regarding connectivity, noise levels, and the physical footprint of the unit.
This summary was generated by AI based on customer reviews.
No double side scanning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For all that money,it should at least scan double sided
I would recommend this to a friendNo USB Port
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good printer overall but there is no USB port.
I would recommend this to a friendEase of printing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my epson ecotank. No ink cartridges makes it convenient
I would recommend this to a friendTerrible expensive machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I DO NOT recommend this printer at all. I’m on my second one in less than 30 days. The first jammed the paper after following the instructions on the screen and removing it, I kept getting a canceling notification on the screen. The second keeps doing a few different things, feeding the paper through blank, feeding the paper then pausing and just sitting resulting in a manual cancellation. I will set it to print multiply prints and it will print one and stop. Very very frustrating. It’s going back as well.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LALA, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-15000 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team.
Not easy to figure out and has slow print speed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the app is out of date and makes things with crafting hard. I cannot figure out the mirror image option, I switched from HP which was very easy to ise other than they shut you out of your printer all the time. this printer also take foooorrrever to print anything. even just a simple word document. I am not satisfied with this printer at all or the app.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi BeeL, we are sorry to hear that you are experiencing issues with your printer. Your ET-15000 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
Good document printer but not printing photos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printing documents works well with this printer, but printing photos is not so good. Print quality with photos is OK at best.
I would recommend this to a friend- Pros mentioned:Print quality
Printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after about 20 prints. When it was printing it was very pretty and clear
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Luna, we are sorry to hear you are having issues with your Epson printer. Your ET-15000 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I must say this is the worst printer I have ever seen. My little sublimation printer does not have any problems. I tried to purchase this printer to make larger prints. Four months and this printer has been giving me problems to keep saying paper jam. There is no paper jams in the printer
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi TanishaL, we are sorry to hear you are having issues with your Epson printer. Your ET-15000 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Disappointing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Warning: this printer is expensive and yet does not make two-sided scans. Very finicky and jams take a long time to clear. Purchase a Brother.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Disappointed, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-15000 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
ET-15000 EQUALS TRASH!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! Purchased a second one after the first one failed thinking it was something I did. Nope. I'm months into number 2 and the auto feed / scanner stopped working. Disconnected - reconnected I paid $ 500 for garbage!! again!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi ChrisD, we are sorry to hear you are having issues with your Epson printer. Your ET-15000 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Bad experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow and the print never come in the same colors
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi AhmedAshry, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your ET-15000 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Kind Regards, Joseph – The Epson Team.
Paper Jams Galore
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My heart is broken as I write this review. I wanted to love this printer. It looks beautiful and it fits well in my room. However, as the title suggests, I could not do even the basic things without it jamming: 1. I can NEVER do duplex printing. It prints smoothly on one side, then when it tries to reverse feed to print the back side, it jams. 2. Feeding from the rear tray works best, but it still jams on occasions. 3. Feeding from the cassette tray would've been my preferred method, but it jams frequently. I will return this and try another EcoTank - I'm still holding on to hope, Epson.
No, I would not recommend this to a friendNo driver available CAN'T use printer w Win11Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd printer I've bought from you that does not have drivers available to make it work with WINDOWS 11 PRO. I am so disgusted and discouraged!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LisaM, we are sorry to hear that you are experiencing issues with your printer. Your ET-15000 includes free technical support for the life of your product. Our Epson Support Team would be happy to help and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time we tried to use this printer it worked for a little bit then jammed. Also the color is not as bright
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LarryP, we are sorry to hear you are having issues with your Epson printer. Your ET-15000 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I must have gotten a lemon. I purchased this 14 months ago and it has been nothing but a headache. It constantly jams when trying to copy or scan multiple documents. The print quality is bad and slow. And the copier leaves a vertical line down the entire copy. I'm so disappointed after spending so much on this printer. I'll be purchasing another but not sure if I'll ever buy an Epson again.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JessicaS, we are sorry to hear you are having issues with your Epson printer. Your ET-15000 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive. I usually can get them to price match and they wouldn’t
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi StephanieS, we appreciate your business and welcome the opportunity to assist you. If you're facing a specific issue, our Epson Support Team would be happy to help and can be reached at (562) 276-4382. Hours: Monday – Friday, 7am – 4pm (PT). We look forward to your call. Regards, Tony – The Epson Team.
Save your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money! I lost $2000.00 on a job because the printer failed me. Not to mention, a whole set of ink and paper. DON'T USE MATTE or GLOSSY PAPER. IT WILL NEVER DRY.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello SOFAREPSONNOTGOOD, we apologize for the disappointing experience you’ve encountered with your Epson printer. Your ET-15000 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
KEEP SHOPPING jams more than it prints
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the most frustrating printer I’ve ever owned. Every time it runs out of paper, it jams, and it takes nearly ten minutes to get it working again. On top of that, it loses the print job, forcing you to figure out what was already printed and manually restart the remaining pages. Save yourself the hassle—do not buy this printer!
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear SherryS, we are sorry to hear you are disappointed with your Epson printer. Your ET-15000 includes a 1-year limited warranty, plus free technical support for the life of the product. You may reach our Epson Advanced Support Team directly at 1-800-241-5794 Monday through Friday from 7 a.m. to 4 p.m. (PT). Regards, Joseph – The Epson Team.
Worst printer ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever! Bought this printer to print Christmas cards and it won’t print borderless like it says it will unless you only use specified paper sizes. Of course none of them are the card stock sizes I want to use. It is so finicky half the time it slides the paper up so the image is crooked. I Truly hate this thing. Worst investment in my life. I’m not new to making my own cards. I’ve been doing this for about 20 years. This printer just doesn’t.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi BarbaraT, you can find product information, including FAQs and recommended settings to choose the best print settings and paper for your printing needs, in the product User’s Guide at www.epson.com/support/et15000. If you continue to have problems, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team.
Problem to set up properly.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up on my WiFi. I expected more for this product for rh price I bought. I called to the Epson customer service and it was horrible!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi VATP, we apologize about the disappointing experience you are having with your Epson printer's Wi-Fi connection. Your ET-15000 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.