Customer Ratings & Reviews
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. 1 Most features require an Internet connection to the printer, as well as an Internet- and/or email-enabled device. For a list of Epson Connect enabled printers and compatible devices and apps, visit [www.epson.com/connect](http://www.epson.com/connect).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/d25c7989-d667-4c20-925c-304f821266f0.jpg)
- Model:
- C11CJ63202
- SKU:
- 6470013
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the EcoTank ET-2850's print quality and ease of use. Many appreciate its overall performance, easy setup, and compact size. However, some customers have reported occasional paper jams and connectivity issues. A few have also noted that the printer can be quite noisy.
This summary was generated by AI based on customer reviews.
Worst printer EVER!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had several printers (HP, Canon, Epson). Epson was always my favorite and I've loyally had Epson for the last 3 or 4 printers. This one is HORRIBLE! Nothing but problems since I got it and now, after 2 years of VERY LIGHT use, it has had software failure and is shot. Furthermore, the closest service center to me in North Jersey is in Farmingdale, NY! 76 miles away. Terrible option for a terrible printer. Trashing it....and Epsons.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi MariaM, we're sorry to hear you were not satisfied with your Epson ET-2850 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Hopefully we can assist you with a future product. Sincerely, Joseph – The Epson Team.
Junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $250 for this printer and it lasted 20 months. Residential use, still on the same printer ink that came with the unit. Had Total Tech which should have this under a 2 year warranty but because I did not renew the Total Tech this year, BestBuy canceled out EVERY item I had purchased under two years of paying for the Total Tech program, thus canceling the warranty.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi MsBecky, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Regards, Joseph – The Epson Team.
Epson vs HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate it. Cannot compare in construction to my HP printer. It seems like a toy. Print quality is dismal at best, especially color. I have actually purchased a new HP printer and will be donating the Epson.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello JJV28, we're sorry about your disappointing experience with the ET-2850 printer. Epson considers all feedback to improve the performance and quality of our products. Your printer includes a 1-year Limited Warranty, plus free technical support for the life of the product. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2850/s/SPT_C11CJ63202#questions. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
Home / Office
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as many features as I would like. I asked the rep on the phone if it had certain features and was told yes. When I got it, it didn’t have them, but I was badly in need of a printer and didn’t have time to wait for another one.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Printer, we apologize for your disappointing experience with the ET-2850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2850/s/SPT_C11CJ63202#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Great in theory but was a let down
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this printer but after only a dozen or so pictures this printer stopped printing with any sort of quality. We had to take it back shortly after buying it
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JenniferH, we are sorry to hear that you are having issues with your Epson printer. Your ET-2850 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Jacob – The Epson Team.
- Cons mentioned:Connectivity
Avoid this model.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly hard printer to setup. The navigation is painful and in the end I never did get it on the network. I'd avoid this one.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Vish, we're sorry to hear about your disappointing experience with the ET-2850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2850/s/SPT_C11CJ63202#questions. Your EcoTank printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
bad item
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this item is not worth. I had to exchange it. then returned it. it didn't print right
No, I would not recommend this to a friend2850 epsom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First paper out is always ripped wouldn't buy it again
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello TimR, we apologize for your disappointing experience with the ET-2850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2850/s/SPT_C11CJ63202#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product but would consider a lesser model for less money
I would recommend this to a friendBrand response from Epson
Posted .Hello Mojo, thank you for your feedback on the ET-2850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2850/s/SPT_C11CJ63202#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Epson is Garbage
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your time with this printer. I had problems with it right away and should have returned it. I contact Epson after its last failure and they sent me a replacement. I purchased this unit in September, it is now April. They sent me a REFURBISHED, not a new unit, and this one was broken right out of the box.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi mrswjo, thank you for sharing the experience you had with your EcoTank ET-2850. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Regards, Dylan – The Epson Team.
Find another printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this printer. The black ink has never worked. Epson customer service has been extremely difficult to contact. We have run every single maintenance program and diagnostic to no avail. I bought this for my elderly parents thinking it would be low maintenance for them and it has been nothing but a burden.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Shannon M, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. If the issue still persists, you may reach out directly to our Advanced Epson Support Team at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Joseph – The Epson Team.
I hate this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app sucks, it's not clear whatsoever as to how to use the app. I think all it can really do is print from my phone which is GREAT (no point at all). The printer itself - Any time I try to print something, there's a jam. Such a waste of money.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JC1234, we are sorry to hear you are having issues with your Epson printer. Your ET-2850 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Try something different
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink was not as expected, the black wasn’t actually black, it was a dark brown.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should really give it zero stars. After less than two months, with full ink tanks, the printer doesn’t print. You can only barely see some red lines across the pages. Cleaned the heads a few times and it’s still the same. Of course it happened right after the printer is unreturnable to the store. Feeling like that scene in Office Space right now
No, I would not recommend this to a friendDO NOT BUY - terrible printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is terrible. Print quality is fuzzy; pictures have a blue tint; it does not recognize page settings in your document - you often must enter them again, thru a convoluted multi step process on a TINY screen; almost nothing is intuitive. Even turning it on doesn’t work part of the time, Awful.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Kathy, you can find product information, including FAQs and recommended settings, in the product User’s Guide at www.epson.com/support/et2850. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team.
Not as expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints very slow. Fuzzy prints even if just printing text. Images print even worse. Fuzzy, and bland colors. Even on good quality paper at best print setting. Joined a group to discuss, and it seems a lot of people have the same issue. I am considering returning it. I would not buy this brand again.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi JnSJ, we are sorry to hear that you are having issues with your Epson printer. Your Epson EcoTank ET-2850 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday 7am – 4pm PT. Sincerely, Tony– The Epson Team.
- Cons mentioned:Paper jam
Paper Jam cannot be fixed after a few weeks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stopped printing, says paper jammed but cannot be fixed
No, I would not recommend this to a friend ET 2850
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly disconnecting from WiFi and has difficulty reconnecting.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello ChristenW, we apologize for the disappointing experience you’ve encountered with your Epson printer's wireless connection. Your ET-2850 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.
Epson Printer ET-2850
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have problems seeing the fill levels and the black ink filling is always a mess.
No, I would not recommend this to a friendBewildered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are you able to help? Epson couldn't. In fact most support sites are ranked zero by me unfortunately and you'd think that after 43 years of using all kinds of Computers, Technology would be improving. Printers still give me trouble. "Smart"tv isn't.Android is deplorable.Hello Apple.You can show me the Epson Ecotank help so I can figure out how 2 print complete docs through Firefox? Should I open it in google docs or what and where do I find my product? Site isn't easy. Maybe I should have bought a better one?
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello JDF3, we're sorry to hear about your disappointing experience with the Epson ET-2850 printer. Your EcoTank printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. If you would like help optimizing your print settings for more efficient ink consumption or anything else, you can reach our Advanced Support Team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Additionally, Epson provides helpful information such as FAQs and the User's Guide to help you troubleshoot most issues at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-2850/s/SPT_C11CJ63202#questions.
Sincerely, Sam - The Epson Team