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Customer Ratings & Reviews

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$149.99
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Comp. Value: $399.99

Customer reviews

Rating 4.4 out of 5 stars with 2565 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the EcoTank ET-3850 for its excellent print quality and ease of use. Many also appreciate the fast and easy setup, as well as its compact size. However, some customers have expressed concerns regarding the touch screen, noise level, connectivity, and ADF.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,565 reviews
  • Rated 5 out of 5 stars

    Epson - EcoTank ET-3850 All-in-One = IS EXCELLENT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for business use and it's holding up great. We had years of issues with HP and decided it was time to try a new brand and VERY PLEASED with our new Epson

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the eco tanks, you can see exactly where your ink levels are. It also has a quiet mode, which is very quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for my son's dorm!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got great reviews during my research for my son's printer as he starts college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sublimation printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to use as a sublimation printer and it has been amazing!!! No issues with the ink or jamming with the paper. I couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printing so easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my printer! The warranty that best buy offers is amazing. Anything messes up and I can just get a new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ecotank is great! No cartridges! Just fill & chill!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Priner/Scanner Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice printer but very difficult to set up to Scan a document. Still trying to figure it out! Instructions are a bit vague.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Epson printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Printer for all printing. Fantastic color printing. No more separate tanks, Just refill needed low tanks

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not ready for prime time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's apparent this product was rushed out the door before the design was done. So many problems with it ... 1.) You fill the ink tanks, let it charge, then finish filling the tanks. PROBLEM: Once you use an ink bottle, it will no longer fill additional ink. So you have these bottles with just a little ink (that does everywhere), but it will not go in the printer. Oops, design wasn't finished. 2.) As soon as you get it up and running, it tells you there is a firmware update. PROBLEM: It cannot get the firmware update. But it keeps telling you it's there. The firmware update is not available for you to download; only the printer can download it. Oops, firmware udpate server isn't really available yet (although the printer can see a firmware update?). 3.) The duplexer breaks quickly (within the week for me). It now mangles paper fed in from the tray. I now have to manually feed in paper from the back. Oops, did we forget to test that? Now I have an expensive printer that doesn't work, and I just bought it.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello RTKEEN, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson

  • Rated 4 out of 5 stars

    I love the refillable ink.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my printer. It took me four printers before I received one that works. Other than that, it is a good printer

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy setup, but print not that good -- very light.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 1 out of 5 stars

    Need to restart in order to print wirelessly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wanted this printer for a while, so when mine finally died I was excited to purchase this. Setup was easy and fast and my hopes were high. Prints color photos great. BUT, it only prints wirelessly if you shut it down and turn it back on. Every time the printer is idle I get an error message, so I shut it off and turn it back on and it prints. I am returning it. If I wanted to be stuck at the printer I wouldn't have purchased a wireless one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It's Ok!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer image is fine for small business but the issue is paper jam. Might need to take it back for the cannon.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not worth it.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not crazy about it. Can't print off my Smart phone even though it's set up for it.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello bigbluewall11, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need any assistance.
      Sincerely, Sam - The Epson Team. Epson

  • Rated 5 out of 5 stars

    Fast& Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice wireless printerLike the refillable ink tanks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an OK machine. Doesn’t do as much as my HP did but the HP customer service is awful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent printer, very happy with this purchase. Worth the initial price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. I like the ink refill bottles. It’s very easy and not messy as I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have three of these burners. They’re perfect for what we need the tank last forever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivers advertised performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fulfilled all my expectations...great ink savings...

    I would recommend this to a friend