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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2572 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the EcoTank ET-3850 for its excellent print quality and ease of use. Many also appreciate the fast and easy setup, as well as its compact size. However, some customers have expressed concerns regarding the touch screen, noise level, connectivity, and ADF.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 2,572 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I have 3 of them. Huge savings om ink.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Frustrating Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Epson printer was difficult to set up. Still can't register it and many of the features will not work. This has been a frustrating experience with Epson. Most likely this will be my last purchase of Epson product.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Prints beautifully

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm enjoying this new printer, set was easy with using the app & its step by step instructions. I even had 2 friends get the same printer. They love it .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy Epson 3850

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked, on the second one and it does not work either. On my way today to see what they will do for me...................

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow printer. It's almost like watching paint dry on the wall. if you are interested in fast printing, even if multiple copies of the same page this is NOT the printer for you

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ink Not Dark Enough!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the concept of the larger ink bottles and easy to use, however; the colors when you print isn't as dark as I expected and the black ink looks blue on paper.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A bit too complicated for me and I am not stupid.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little tough and really time consuming for me to finally get this thing set up correctly to work with my laptop. The people who develop these products are so far above the common folk in terms of knowledge and understanding to have any clue or idea of just how incapable the average person is to set up this stuff. Shame on you!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Biy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves trips to office supply. Ink lask forever it seems. I print alot and still havent used up ink. Bought 2 for Christmas presents for grans

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No Duplex Cooying and Scanning Features

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely disappointed that the “2-Sided” features do not iiclude the ability to copy or scan a stack of double-sided originals in the automatic feeder. If these are required features, you will be very disappointed with this rather pricey printer.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Scanning

    Rated 2 out of 5 stars

    Scanner is garbage. Jams constantly.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this if you need to scan anything. Jams constantly. I wish I had bought something else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely awful printer. Constantly disconnects from the network and the will not reconnect (even though it says it is connected). Terrible user interface. Worst tech support and troubleshooting EVER! Zero phone support to resolve problems and the ai guided support is useless. DO NOT BUY if you need it to work even remotely like it is supposed to.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Newbies to Printers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far but still learning it has been easy to use. Our set-up was very complicated, took us forever to accomplish that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    3850 Epson printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told to purchase this for my needs of printing a newsletter was highly recommended by the salesman when set up by geek squad he obviously didn’t realize how slow it was running and that was worth another hundred dollar loss so we had to return it and then they wouldn’t give me my money back they would only give me a store credit so now I have no printer and a store credit for. I don’t know what they said. It was over my 15 day return policy, but I had to wait seven days for the geek to show up and he was terrible. I tried to report it to management, but they didn’t seem to care horrible situation. I’ll tell you.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month, and it just jams every time I go to use it. Based return window so can't return it. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good printer. Barely used and now doesn’t work at all. Throwing it in the trash and going back to HP. Never Epson again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not have the print quality I prefer. It was difficult at first to set up and work properly, often needing several reboots to get it to work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Lid hinge failure. A weak link in a great printer.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this printer but then: One of the best I ever had, then, 5 months in the lid hinge has stopped holding it up. :( Lid hinge failure. A weak link in an otherwise great printer.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Epson Printer worked better. This one producs a very light scanned image. When I send it to someone, they have a difficult time reading it. I have tried several different things without success. No way to darken copies either

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Look for other printer's to buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is hard to understand how to print and scan items. I had to print off the manuel (283 pages). I think there are better printer's available at a lowere price.

    I would recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Dell, we appreciate your time sharing your experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Your printer includes a 1-year Limited Warranty, plus free technical support for the life of the product. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Our Epson Support Team would be happy to assist you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Sincerely, Sam - The Epson Team Epson

  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a lot of connectivity problems such as, wireless connection to router keeps failing and connection to computer going away. Other devices including a scanner, 2 tvs, 2 laptops and a desktop all are working fine, so it is not the router. I have wasted many hours rebooting the router, powering the printer on and off, and trying to get this thing to work. Geek Squad has worked on it twice in the last 2 months, and and Epson Tech support has worked on it 3 times in the last 6 weeks. This is a home printer and gets very little usage. Just 2-3 times per day. Purchased at Best Buy October 11, 2022 for $429.99.

    No, I would not recommend this to a friend