Customer Ratings & Reviews

Check Consumer Reports...wish I had...Epson Printers are not reliable. I'm on my second Epson printer like this...the first became unusable just after the warranty expired. I'm an hour into a call on my second one and they can't figure out why the Wi-Fi connection won't work. They wanted me to contact my provider...which is just passing the buck on a printer that doesn't work.

Horrible experience. Purchased on Best Buy credit card of 20+ years, arrived broken and upon return at local Best Buy store - they were rude and would only provide store credit. This is insanity. I am a loyal customer who has spent 1000s upon $1000s over the years on my Best Buy credit card and the customer service was the worst and only store credit. Not even a credit to my Best Buy credit card. This is undeniably horrible customer service of a broken product upon delivery.

This printer has been one problem after another, the newest being the paper feeder will not work. Oh, and don’t bother with Geek Squad coverage either…useless unless you have hours to spend trying to get answers and an appointment for service, Hate to say but I see why Amazon is thriving

20 minutes to print 12 pages. Would not connect to my TDS internet, would not even see my home wifi. Tried Epson eco tank printer in past with same problem. Called epson and they suggested i get a differant internet provider.

It’s ok but not worth the price i the ink is highly overrated

Although the amount of pages you can print is very economical, the printer itself is horrible. It is very slow and unreliable. Customer support is difficult to obtain. If you are planning feeding multiple pages to print, stay away from this printer because it takes about 30 minutes per page , especial if there is any color on what you are printing. I currently have a WIFI error on mine , have tried everything, and can't get any help. Can't talk to anyone till Monday! In a nutshell: slow, unreliable, unnecessarily difficult to use and solve issues, and poor costomer service.

Pictures when printed are not as sharp as previous Epson printer

Terrible tech support can’t load new firmware that the printer keeps telling me to load but when I called tech support their answer to the problem was if the printer is working don’t worry about it. Why put out firmware updates if they are not important enough to load. AirPrint works sometimes not all the time. Lot of setup work just to get it up and running.

I was looking forward to this EPSON printer. I am disappointed it. I am having a lot of problems with this printer. When the printer goes asleep and you try to print, the printer does not "wake up"! It requires to shutdown and start again! This defeats the purpose of this type of printer. I am also having a problem with EPSON software. There is an update that I can't download. I tried everything! I called their support and they are waiting on me call them back. The positive thing is, when it prints it is a great looking paper.

This printer does not print anything right! They are blurry lines and multiple places all over the pages and I have tried all the protocols to fix it and nothing works. Awful printer!!!

This printer is a piece of crap. Paper is constantly jamming, about every other time I print something I have to clear a jam. I like the EcoTank concept, but the printer performance stinks which completely negates any benefits from that. Do not waste your money.

poor It didn't work on the second day When I went to send it it said an error and you restart it again and again and again and again and it still doesn't work

Tech home installer did not line-up copy plate. Copies lose data on edge of paper copies.

Cheap menus not touch for the price I pay no worth the money

Hard to open to get to ink tanks. Does not 2 side easily.

I’ve gone through three printers. Always the same error code that has to do with a software issue. I would have to shut the printer off and reboot it every three days. Finally just got an HP and gave this headache to a freind. Never buy Epson again

Have had two prior Epson printers which worked great. Literally nothing works with this one. Have installed and re installed drivers and still can't print from my Mac. Scanner jams almost every time I try to use it. Interface is clunky. Complete piece of garbage (which is where it is going).

Had the printer for 2 weeks after Geek Squad installed and now there are printing errors. Can’t print anything. Need to wait more than 10 days for Geek Squad to return to fix

I finally got this set up last week of December. Disappointed! The colors are washed out. I thought it would be far better.

Lengthy setup, problem is in the scanning portion, the app for scanning with your desktop does not work, you have to scan with your phone app, very inconvenient.