Customer Ratings & Reviews
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. 1 Most features require an Internet connection to the printer, as well as an Internet- and/or email-enabled device. For a list of Epson Connect enabled printers and compatible devices and apps, visit [www.epson.com/connect](http://www.epson.com/connect).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/08161d2e-edb0-4574-a401-0ac72389cf92.jpg)
- Model:
- C11CJ61201
- SKU:
- 6470010
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the EcoTank ET-3850 for its excellent print quality and ease of use. Many also appreciate the fast and easy setup, as well as its compact size. However, some customers have expressed concerns regarding the touch screen, noise level, connectivity, and ADF.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Terrible Printer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. Constantly can't print to printer. Had to call service many times to reconnect. Happened out west usa and again eastern usa.
No, I would not recommend this to a friend Poor quality pictures
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pictures on this printer are very poor quality. They look grainy and bad. We returned it to Best Buy and exchanged it for something else.
No, I would not recommend this to a friendNot to good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Scanner to slow......................................
I would recommend this to a friendRegrets!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up, more steps to use copy function than any of my other printers. Tried to get scanner to work, but cannot (and now I cannot get the copier function to work). Salesman said it had a flash drive connection when we bought it, but it doesn't. (Unfortunately, they did not have a store model to look at--never again will I purchase a printer without a store model.) For a home business, I cannot have downtime like I am experiencing now. Only positive is the ink savings I hope we will have once we can get this thing working properly.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi notagain, we're sorry to hear about your difficulty setting up your ET-3850 printer. Your EcoTank printer includes a 1-year Limited Warranty, plus free lifetime technical support. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Sleek, Saves, and Works Great
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my printer! The cartridge-free tanks is a money saver and lasts a very long time. I use my printer primarily for school but have also used it to scan documents into my computer. Have had no issues. The sleek design is a plus!
I would recommend this to a friendPrinter doesn't work after 3.5 months.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer has stopped working properly less than 3 months after purchase. Every time I attempt to print, it says its out of paper. I tap okay that I have loaded paper, and it prints one page, then gives the same error message. I do not recommend this printer. Best Buy offered to send someone to my home to possibly repair it for $99, 3 months after I paid $400 for this printer. Would not recommend best buy or Epson at this point.
No, I would not recommend this to a friendBad blue tooth connection
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wifi (blue tooth option) quits working after a few months. Epson sent replacement unit only this one also quit working after a few months. They are very hard to talk to as they have broken english. We are still working on sending the second unit back. It's taken several months to get a return label and we are still trying to resolve this issue!!!
No, I would not recommend this to a friendMany Problems and Glitches
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you enjoy having to call tech support frequently to get your device to do basic things like print, you should definitely buy this printer. If you want a printer that simply works well out of the box and continues to work well consistently, buy something else.
No, I would not recommend this to a friendWhat?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality printing is so poor that makes you feel... what a big mistake. Ink is so expensive and to top it off you have to buy the maintenance box.
No, I would not recommend this to a friendCaution on this one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent 6 hours setting up the printer, which took one tech call. Then a second tech call. I still am unable to print a double sided color document. STOPPED! NOW I'll need to spend time on another tech call with now hope it will actually work. For all all the high promises, not even a low delivery...NO delivery! Getting ready to return it. Is it the printer or the techs or what?
No, I would not recommend this to a friendPass it by
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer locks up after an AitPrint job. Must power down and restart to print subsequent jobs. Web searches indicate this is a common issue with no real solution .
No, I would not recommend this to a friendA No Go
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one gave me problems i had to return it because it didn't work
No, I would not recommend this to a friendunbeatable savings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cost per page; basically, the only cost is paper. I change the settings to the best quality, but it is not laser quality; however over all great product.
I would recommend this to a friendIs not a all in one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was not the printer that I purchased. I purchased a all in one fax machine. What came was not that. I have the Geek Squad. I was told someone would call me 24/72 hours no one did to replace it with the correct one. I called and they told me the same thing and again no call. I still have this non fax machine.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello DocGhibli, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need any assistance.
Sincerely, Sam - The Epson Team.
The Epson-Eco Tank ET-3850 is a piece of garbage.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this printer for about 1 year two months and if i said that it has worked properly for a straight month, i will be lying...The Epson-Eco Tank ET-3850 is a piece of garbage.
No, I would not recommend this to a friendgo with 48 series
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit feeding paper after a few uses, have no issues with the 48 series printers
No, I would not recommend this to a friendDon’t do it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer when it’s sat for a couple days does not print clearly
No, I would not recommend this to a friendGood printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well. I print using WiFi from my laptop and from my iPad. I have not had to refill the ink yet. It was very easy to fill the tanks during the initial set up.
I would recommend this to a friendBroken printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually got a lemon. It turned on and cut off. Never turned on again but the good news is Best Buy made it right.
No, I would not recommend this to a friendOkay but Not Worth the Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow printer and the setup instructions were not as clear as needed. The print quality was okay for an inkjet printer.
No, I would not recommend this to a friend