Customer Ratings & Reviews
- Model:
- C11CJ61201
- |
- SKU:
- 6470010
Customer reviews
Rating 4.4 out of 5 stars with 2565 reviews
(2,565 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers commend the EcoTank ET-3850 for its excellent print quality and ease of use. Many also appreciate the fast and easy setup, as well as its compact size. However, some customers have expressed concerns regarding the touch screen, noise level, connectivity, and ADF.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
laser printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.print quality was washed out and weak. colors did not copy well.
No, I would not recommend this to a friendRated 2 out of 5 stars
Printing in two sides not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning it for a replacement . Once i get a new one i will revide my review
I would recommend this to a friendRated 2 out of 5 stars
Don't recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not happy with this printer, seems like I'm always adding ink.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsatisfied customer so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feeder stops every time after the 9th page. I was on the phone with tech support for almost 2 hours. They determined its a hardware issue and I will be sent a new printer. I will keep you posted on the new one with another review.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Drtorjae, we're sorry to hear about the paper jam issues you encountered with your previous ET-3850 printer. If you need further assistance, your EcoTank printer comes with free lifetime tech support, and you can reach our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. We appreciate your business, and we're here to help. Sincerely, Sam - The Epson Team.
Rated 4 out of 5 stars
Good printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer with ink savings potential. Will have to wait to see if true
I would recommend this to a friendRated 1 out of 5 stars
Absolute garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. This printer only worked marginally better than the broken non functional one it was meant to replace. From the get go it was painful . Setup app was non intuitive. Printer did not respond during setup as prescribed. Epson help line was surly and rude and useless, just read faq off the website. Once connected time to print was glacial. Do not buy!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Jshort, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Rated 1 out of 5 stars
Failed in less than 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the printer for less than 3 weeks when it stopped working due to hardware failure. Epson has sent me a new one but I’m not confident it will last any longer.
No, I would not recommend this to a friendRated 1 out of 5 stars
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer will not print correctly. I am going to have to return. The first time I tried to print there is like a the middle part of the lines is not printing.
No, I would not recommend this to a friendRated 1 out of 5 stars
Tony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this has not worked out as the printer is leaving streaks and lines on the copies. It is not pulling paper through well and I will be returning it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Save your money and buy something else
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage printer that no longer works after 6 months. $500 straight to the trash. Does not print any ink onto the paper and come out blank. I wish I could return this and get my hard-earned money back.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello speep, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information to address most problems, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need any assistance.
Sincerely, Sam - The Epson Team.
Rated 1 out of 5 stars
Trash!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be the absolute WORST printer EVER! Always in a error mode and the document feeder always jams, you have to scan one page at a time on the glass. If I could give negative stars I would. DO NOT BUY!!!! What a waste of money
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello QUEENT, we apologize for your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
Rated 1 out of 5 stars
Broke in one week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review. The printer and the concept are fantastic. However, the gears inside of the tray are made of weak plastic and broke after scanning less than 30 documents total
No, I would not recommend this to a friendRated 4 out of 5 stars
Worker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit performed well. Little screen is alittle hard to use.
I would recommend this to a friendRated 2 out of 5 stars
Not the value for the Price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Now the value I expected for the Price!!
No, I would not recommend this to a friendRated 1 out of 5 stars
director
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its too slow for office printing and the feed for making copies jams unless you hand feed it one page at a time. do not recommend for office work
No, I would not recommend this to a friendRated 2 out of 5 stars
Nice printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, so much better and faster than the Canon it replaced
I would recommend this to a friendBrand response from Epson
Posted .Hi Gscuba, we are glad to hear you enjoy your new Epson ET-3850 printer. Thank you for the positive review! Cheers, Sam - The Epson Team.
Rated 1 out of 5 stars
Disappointed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had high expectations, however printer quit after 1.5 weeks of use. Returned, upgraded to the ET-4850, so far working perfectly.
No, I would not recommend this to a friendRated 1 out of 5 stars
One crappy product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful. Will not feed documents. Gears always sound stripped. Always have. Horrible and I beg others to steer clear of this.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not of iMac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 5 days, "filter error" appeared when trying to print. Googled issue, and sounds like this printer may not be best suited when paired with an iMac.
No, I would not recommend this to a friendRated 1 out of 5 stars
No go
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Constantly having connection issues. Always having problems printing.
No, I would not recommend this to a friend


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. 1 Most features require an Internet connection to the printer, as well as an Internet- and/or email-enabled device. For a list of Epson Connect enabled printers and compatible devices and apps, visit [www.epson.com/connect](http://www.epson.com/connect).](https://pisces.bbystatic.com/image2/BestBuy_US/images/products/08161d2e-edb0-4574-a401-0ac72389cf92.jpg;maxHeight=54;maxWidth=54;format=webp)













