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Customer Ratings & Reviews

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$149.99
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Comp. Value: $399.99

Customer reviews

Rating 4.4 out of 5 stars with 2565 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers commend the EcoTank ET-3850 for its excellent print quality and ease of use. Many also appreciate the fast and easy setup, as well as its compact size. However, some customers have expressed concerns regarding the touch screen, noise level, connectivity, and ADF.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 2,565 reviews
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer was highly recommended however I am very disappointed with the product. The scan try jams very easily and I've had the printer for just a few months and it seems like I have already used almost half of the ink. Not worth it for the price.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello 1234, we apologize for your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need further assistance.
      Sincerely, Sam - The Epson Team Epson

  • Rated 2 out of 5 stars

    Printer was great but they didn’t credit my reward

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer was great but they didn’t credit my rewards card

    I would recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Printert, thank you for your feedback. Epson considers all feedback to improve the performance and quality of our products. We'll forward this information to the appropriate department for review. If we can help you with anything else, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Hopefully, we can assist you with a future product.
      Sincerely, Sam - The Epson Team. Epson

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forced to write a review is a pain boooooooooooooo

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Printer didn’t even start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer didn’t even start and was not able to print even a single page. So returned and bought a different brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work out if the box. Thankfully brst buy exchanged it (although i had to pay taxes again)

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    no good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not easy setup, leaks not happy. retured within time

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I won’t buy this again. Or any other EPSON product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not very satisfied with this product. The initial set up is not straight forward and requires downloading applications that is not made clear in the start up instructions. Further, the controls are awkwardly designed and again lack logic.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello RobertARoberts, we're sorry to hear about your disappointment with the initial setup. Your ET-3850 printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Additionally, Epson provides helpful information, including device drivers and self-help tools, on the product support website at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions.

      Sincerely, Sam - The Epson Team Epson

  • Rated 1 out of 5 stars

    A crayon work better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give 1 star because I can't give 0 is just a pice of garbage I spend 2 hrs trying to conecct the wifi and all i get was the device is to far and i was right next to the moden even whit the enternet cable no internet connection this is

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Dave, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty and free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson

  • Rated 1 out of 5 stars

    Don't bother!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Network card died after a few months of purchase. This is our 3rd and last!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched Printers before I went out to purchase this one & am not to happy with the printing Quality at all & when printing it's sometimes very slow , Not worth the money I spent for this at all , very very Disappointed :(

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello JZamora, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson

  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer jams almost every time I try to print on two sides (with regular copy paper). This issue has made this printer all but unusable for the purpose I bought it for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I would not recommend this printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original purchase of this printer started jamming and creasing pages for no apparent reason. All attempts to correct it didn't help. Since it was past the return period, I had to resort to an exchange from Epson under the warranty. The replacement printer is a refurbished machine and the print quality of plain black text is awful. I would not recommend this printer to anyone. Sorry Epson, you used to be my go to printer company.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Support

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad, Microsoft, and Epson have all failed to get this product to work properly with the Surface Pro X I purchased recently.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Business

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Document feeder does not work. Short Best Buy warranty. Not good business.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within 2 years

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it was working, it was a good printer. But it died within 2 years due to a "hardware failure"

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice but very slow printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't what I expected a lot slower than i anticipated, but I will make it work. After my research best price was at Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse Printer Ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer has given me nothing but problems. Geek squad showed up abs was suppose to return and they never did. Not to mention, I paid for them to come.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Mrsdlp1117, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson

  • Rated 1 out of 5 stars

    Slowest Printer Ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the slowest printer I have ever used. I just printed a one page pdf and it took 2 minutes and 51 seconds. For a $400 printer, I expected a lot more.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having trouble getting it to print. When it does. Prints very slow.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Joshua, we're sorry to hear about your disappointing experience with the ET-3850 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-3850/s/SPT_C11CJ61201#questions. Your EcoTank printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team. Epson

  • Rated 1 out of 5 stars

    Printer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the unit was damaged because printing quality was horrible.

    No, I would not recommend this to a friend