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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1407 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,407 reviews
  • Rated 5 out of 5 stars

    Epson EcoTank

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super colors, super definition and just a great printer all together. Used for work at home and the kids school projects.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Epson can really just kick rocks at this point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WONT BE BUYING AGAIN! Purchased from Best Buy because my other one stopped working. Had problems with it straight out of the box. Best Buy wouldn’t return it and Epson helped nothing. Told me my ink tubes weren’t right even though they were already that color when purchased AND was told I already needed a new maintenance box right out of the box. Way too expensive to not be able to use.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi CassieS, we are sorry to hear you are having issues with your Epson printer. Your ET-8550 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Jacob– The Epson Team. Epson

  • Rated 1 out of 5 stars

    Epson Eco Tank 8550

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I printed 32 times and the printer stopped feeding paper. I had to go through Epson and they are sending me a refurbished printed. Very disappointing. I purchased this specifically for at prints, and it's been nothing but trouble. Hopefully the refurbished printer works better than the brand new printer.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi EvaE, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Returning immediately

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I print photos professionally and this printer has the worst print jobs. Wildly inconsistent. Spent lots of time troubleshooting because it seems everyone has a good time with it, but I cannot get this to work.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Dear Ty79op, we are sorry to hear that you are experiencing issues with your Epson printer. We want to make sure you reach our direct Epson Advanced Support Team. Please contact us at our toll free number: 1-800-241-5794; Hours: Monday – Friday, 6am – 8pm PT. Sincerely, Joseph – The Epson Team. Epson

  • Rated 2 out of 5 stars

    So so

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clogged several times. Printed beautiful pictures when it wasnt clogged

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Ks4567, we are sorry to hear that you are having issues with your Epson printer. Your ET-8550 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Allisa A. – The Epson Team. Epson

  • Rated 1 out of 5 stars

    It’s nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and nice to have but I gave it 1 stars because when I bought it in store no one told me it wud be on sale 100$ cheaper the next day so yea thank you for the notice.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi AAaa, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Regards, Joseph – The Epson Team. Epson

  • Rated 3 out of 5 stars

    Up to you

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was ok and didn’t give me that oh wow feeling after a few uses and photo tray printer on bottom wasn’t working

    I would recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello Jnmlballer89, we appreciate your business, and would like to hear about the issue you are experiencing with your Epson EcoTank Photo 8550. Our Epson Support Team can be reached at 1-562-276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team. Epson

  • Rated 5 out of 5 stars

    Tremendous photo printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality photos from very small to very large.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rear Paper Feeder Fails

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use this printer because it is all I could find that can print on 9 x 12 envelopes. I would give it a 5 Star review except for one quality issue. The paper jam sensors fail after a year and I have to constantly replace the printer (now on third printer).

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi DAVIDL, we're sorry for the disappointing experience you had with your Epson printer. Your ET-8550 includes free technical support for the life of your product. Please give us the opportunity to assist you by calling our Epson Advanced Support Team. We can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. – 4.p.m. PT. We're here to help. Sincerely, Joseph – The Epson Team. Epson

  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Felt super cheaply made and honestly I've seen better print quality. Not sure why the hype over Epson.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Onespirit034, you can find product information, including FAQs and for additional information and to help optimize photo print settings in the product User’s Guide at www.epson.com/support/et8550 . If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Have a great day. Sincerely, Joseph – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Received broken

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new straight out of the box Have an error code 031006

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi KimberlyB, we are sorry to hear you are having issues with your Epson printer. Your ET-8550 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 3 out of 5 stars

    Ink

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy any other ink than the one it says to buy. I have had a lot of issues with streaking.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    T shirt

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok but does not work loke i read for t shirt decals.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi MIkeH, thanks for taking the time to post a review. We are sorry you aren’t completely satisfied. Your Epson ET-8550 includes a 1- Year Limited Warranty, plus free technical support for the life of your product. If you need help, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Jacob – The Epson Team. Epson

  • Rated 1 out of 5 stars

    Be careful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a couple of months it stopped grabbing the paper from both feeders. It does print in good quality

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Tomy, we are sorry to hear you are having issues with your Epson printer. Your ET-8550 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 5 out of 5 stars

    Printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this printer. Has been very easy printing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great wide format printer with eco bottle ink

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wide format printer with great photo pictures

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer never worked right from the time I started using it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    huge purchase mistake.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn't a good purchase. The printer constantly not printing I've several jobs to complete and not able to due to this printer not working properly.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi LatarshaR, we are sorry to hear you are having issues with your Epson printer. Your ET-8550 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 2 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible pictures lines tru entire thing. No help.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi GeorgeP, we are sorry to hear you are having issues with your Epson printer. Your ET-8550 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Rated 2 out of 5 stars

    Printer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn’t worked since e I got it. From time I turned it on it keeps saying load cassette 2 and o load ot and nothing.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi Candy, we’re sorry to hear you’re having issues with your Epson ET-8550. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Alissa A. – The Epson Team. Epson