Customer Ratings & Reviews
- Model:
- C11CJ21201
- SKU:
- 6469372
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the EcoTank Photo ET-8550 All-in-One Wide-format Supertank Printer, especially regarding its excellent print quality and ease of use. Many also appreciate the overall performance and easy setup. However, some customers have reported issues with paper jams, while others feel the price is a bit high and the output tray feels flimsy.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print qualityCons mentioned:Paper jam
Expensive for the quality.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fragile, Prints good for a little while. Paper jams, problems with cartridge alignment.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Jennifer A, we are sorry to hear that you are having issues with your Epson ET-8550 printer. Epson provides useful information on paper loading and clearing paper jams in the product User’s Guide at www.epson.com/support/et8550 . If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. – 4 p.m. PT. Sincerely, Joseph – The Epson Team.
- Pros mentioned:Print quality
Great printer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed with this printer!! Easy and simple set up, amazing picture quality and I love the front touch screen. I can easly print from my cell phone, ipad or PC. Very quick delivery.
I would recommend this to a friend Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a problem with ink getting on the feed rollers which get ink on whatever you are printing. -1
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi RDR1, we are sorry to hear that you are having issues with your Epson printer. Your ET-8550 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Alissa– The Epson Team.
Cannot Recommend Fully
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot say I recommend this printer just yet. The settings are a bit wonky on the driver end. Printing in color is off, but that could be a setting issue.
No, I would not recommend this to a friendReturning immediately
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I print photos professionally and this printer has the worst print jobs. Wildly inconsistent. Spent lots of time troubleshooting because it seems everyone has a good time with it, but I cannot get this to work.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Ty79op, we are sorry to hear that you are experiencing issues with your Epson printer. We want to make sure you reach our direct Epson Advanced Support Team. Please contact us at our toll free number: 1-800-241-5794; Hours: Monday – Friday, 6am – 8pm PT. Sincerely, Joseph – The Epson Team.
- Pros mentioned:Print quality
Very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer I purchased for my business use. What a waste after 3 to 4 uses it jammed. Less than 90 days of use. I went to purchase another because I truly love the way it prints. Let see how this works. Oh and I purchased the geek squad plan yes a big joke. 130 old plan + 130 new plan=260 I could have purchased 2 printers. Paid too much money for this to occur so soon.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello NitaH, we apologize for your disappointing experience with the ET-8550 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-8550/s/SPT_C11CJ21201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Sam - The Epson Team
Poor hardware quality and the lack of support.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was purchased to print artwork and photography for business purposes. Hardware issues has began occurring approximately 18 days after it was delivered. Specifically, the prints come out significantly slanted to a degree that cannot be corrected by the alignment processes of the machine. A return was denied because it was past the 15 day return period. The issue was shoved to Epson. After spending the majority of a day on the phone with them troubleshooting every tiny aspect of the printer, it was declared "hardware malfunction," despite it should have been since the start. Epson support was of not much help, offering to send a refurbished model despite it being within warranty, I have requested a new model since I've only had the machine for exactly 30 days when calling. After nearly 20 days of back and forth spending endless hours on phones talking to various different people, I have yet to receive either a refurbished model or new model. Currently, I do not have the option to return it, or a properly functional machine. With virtually no support from BestBuy or Epson. If you choose to purchase this printer, and it arrives with any issues, there will be no assistance to help you. You will be completely on your own and if you cannot fix it yourself, you'd be down the price you have paid for it. This serious lack of efficiency in resolving such a minor issue has caused major delays on my work flow. And this purchase has been a huge disappointment.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Mingo, we are sorry to hear about the disappointing experience you've encountered with our Customer Support team. Epson takes into consideration all feedback to improve the performance, quality, and support of our products. We will forward your feedback to the relevant department. Please give us another chance to help by calling our Advanced Epson Support Team directly at 1-800-241-5794. We appreciate your time and we look forward to your call. Kind Regards, Alissa A. – The Epson Team.
Worse quality than a standard printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because a lot of reviews said the printing quality was great and colors were accurate. We've done so much trouble shooting and the printing only prints really dull colors. It's color matching is worse than a standard printer! We've reached out to Epson support for help because we've tried almost everything on the Adobe Illustrator, Photoshop, and the Printer itself and can't seem to figure out what's wrong. Epson support was no help at all. They said it was user error and that the printer is only printing as directed by the application we're using which... its not. We've adjusted the color profiles on Photoshop and everything and the prints are still coming out muted and dull. I'm so disappointed with this purchase and with Epson. I got it for $700. $700! And its printing worse quality than a basic printer. And on top of it, Epson has been 0 help. I wouldn't recommend this to anyone. What a disappointing experience.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Anthony, we apologize for your disappointing experience with the ET-8550 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-8550/s/SPT_C11CJ21201#questions. Your printer also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Epson Eco Tank 8550
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I printed 32 times and the printer stopped feeding paper. I had to go through Epson and they are sending me a refurbished printed. Very disappointing. I purchased this specifically for at prints, and it's been nothing but trouble. Hopefully the refurbished printer works better than the brand new printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi EvaE, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Your product includes a 1-year limited warranty. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Once again, thank you. Regards, Joseph – The Epson Team.
Terrible experience.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this printer but... It took 40 minutes to print a 4*6 over wifi and it only printed 1/2 of the photo! I tried this numerous times but after spending hours upon hours trying to print a 4*6 (I chose the correct paper both in my printing program and on the printer). I'm returning it. The network test says the signal strength is "Excellent". I'm using a FIOS router to connect. The computer and the printer are on the same network. I've found many websites where people are having the same issues. I've tried resolving the issues by uninstalling the bloatware that comes with the printer and only installing the drivers required to print. So far I have 2 photos that took an hour and a half to print and they are not even complete AND, that sucked up 1/4 tank of each cart! I'm going to see if I can get a new one as this one appears to be a lemon.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear SamM, we are sorry to hear you are disappointed with your Epson printer. Your ET-3830 includes a 1-year limited warranty, plus free technical support for the life of the product. You may reach our Epson Advanced Support Team directly at 1-800-241-5794 Monday through Friday from 7 a.m. to 4 p.m. (PT). Regards, Joseph – The Epson Team.
- Pros mentioned:Print quality
Great printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got good photo prints out of this printer, as long as you use the Epson App or Tool on windows you'll be fine and set the right settings.
I would recommend this to a friend Printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was working really good untill there was an error showing. Inwent through all the needed steps and epson made it right by using our warrenty. Now its working perfect!!
I would recommend this to a friendBrand response from Epson
Posted .Hi Ckss, thank you for taking the time to write a review of your new Epson printer. We appreciate your business, and value your feedback. Your EcoTank Photo ET-8550 includes free technical support for the life of your product, so if you’d like help, feel free to contact us at (562) 276-4382; Hours: Monday – Friday, 7am – 4pm PT. Kind Regards, Dylan – The Epson Team.
- Cons mentioned:Price
It’s nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and nice to have but I gave it 1 stars because when I bought it in store no one told me it wud be on sale 100$ cheaper the next day so yea thank you for the notice.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi AAaa, thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Regards, Joseph – The Epson Team.
Epson can really just kick rocks at this point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WONT BE BUYING AGAIN! Purchased from Best Buy because my other one stopped working. Had problems with it straight out of the box. Best Buy wouldn’t return it and Epson helped nothing. Told me my ink tubes weren’t right even though they were already that color when purchased AND was told I already needed a new maintenance box right out of the box. Way too expensive to not be able to use.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi CassieS, we are sorry to hear you are having issues with your Epson printer. Your ET-8550 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Jacob– The Epson Team.
- Pros mentioned:Print quality
Epson EcoTank
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super colors, super definition and just a great printer all together. Used for work at home and the kids school projects.
I would recommend this to a friend - Pros mentioned:Print quality
So so
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clogged several times. Printed beautiful pictures when it wasnt clogged
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Ks4567, we are sorry to hear that you are having issues with your Epson printer. Your ET-8550 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Allisa A. – The Epson Team.
Rear Paper Feeder Fails
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only use this printer because it is all I could find that can print on 9 x 12 envelopes. I would give it a 5 Star review except for one quality issue. The paper jam sensors fail after a year and I have to constantly replace the printer (now on third printer).
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi DAVIDL, we're sorry for the disappointing experience you had with your Epson printer. Your ET-8550 includes free technical support for the life of your product. Please give us the opportunity to assist you by calling our Epson Advanced Support Team. We can be reached at 1-800-241-5794; Hours: Monday – Friday, 7 a.m. – 4.p.m. PT. We're here to help. Sincerely, Joseph – The Epson Team.
Up to you
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was ok and didn’t give me that oh wow feeling after a few uses and photo tray printer on bottom wasn’t working
I would recommend this to a friendBrand response from Epson
Posted .Hello Jnmlballer89, we appreciate your business, and would like to hear about the issue you are experiencing with your Epson EcoTank Photo 8550. Our Epson Support Team can be reached at 1-562-276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Dylan – The Epson Team.
huge purchase mistake.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wasn't a good purchase. The printer constantly not printing I've several jobs to complete and not able to due to this printer not working properly.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi LatarshaR, we are sorry to hear you are having issues with your Epson printer. Your ET-8550 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt super cheaply made and honestly I've seen better print quality. Not sure why the hype over Epson.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Onespirit034, you can find product information, including FAQs and for additional information and to help optimize photo print settings in the product User’s Guide at www.epson.com/support/et8550 . If you continue to have problems with your printer, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Have a great day. Sincerely, Joseph – The Epson Team.