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Customer Ratings & Reviews

$479.99
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The comparable value is $579.99

Customer reviews

Rating 4.2 out of 5 stars with 163 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers frequently mention the excellent print quality and ease of use of the EcoTank Pro ET-5170. The overall performance, seamless setup, compact size, and attractive design are also appreciated. However, some customers have reported issues with paper jams, particularly in the scanner feeder tray, and have expressed dissatisfaction with the ADF.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-163 of 163 reviews
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Low cost on ink.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on ink cost. Print looks great. Great printer for its price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Print isvnot the high Quality I anticipate as informed by the store Representative. Errors frequently. Regards, Dr. JC

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hi DrJCrawford, we are sorry to hear that you are having issues with your Epson printer. Your ET-5170 includes free technical support for the life of your product. Our Epson Support Team would be happy to help you optimize your print settings and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team. Epson

  • Cons mentioned:
    Paper jam

    Rated 1 out of 5 stars

    Epson 5170 sucks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was so bad I returned it for a complete refund. It repeatedly jammed with paper. The feeder didn’t work. It was slow in copying and faxing if it didn’t just freeze. At least Best Buy took it back without hesitation.

    No, I would not recommend this to a friend
    • Brand response from Epson
      Posted .

      Hello, we apologize for your disappointing experience with the ET-5170 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/ET-Series/Epson-ET-5170/s/SPT_C11CJ88201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
      Sincerely, Sam - The Epson Team Epson