Customer Ratings & Reviews
- Model:
- C11CH67201
- SKU:
- 6426725
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the WorkForce Pro WF-7840 Wireless Wide-format All-in-One Printer's very good print quality and ease of use. Many are pleased with its overall performance and appreciate the convenience of having two paper trays. However, some customers have noted the printer's surprising size and weight, and a few have experienced connectivity issues.
This summary was generated by AI based on customer reviews.
If you BUY this BUY INK at TIME of purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was not very clear when purchasing that they are only giving enough ink for you to initiate the machine. Epson right of the bat after 2 days of having the starter ink in is requiring you to purchase new ink. This is crazy. If you are only going to give start up ink let people know so they don't wonder why the printer is not printing after 2 days. Machine completely locks all printing until new cartridges are installed. 0 out of 5 Stars. Provide a standard 1 time use of ink avg. 30 days or more and not just 2 day time lock and this would have been a different review.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear Valued Customer, the ink cartridges included with the Epson WF-7840 are designed for initial setup only and most of this ink is used to charge the ink delivery system. Additionally, you can continue to print temporarily with black ink when a color ink cartridge has been expended. For more information, refer to the FAQ at www.epson.com/faq/SPT_C11CH67201~faq-00007e5-wf7820_7840. If you need further assistance, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
DO NOT UPDATE FIRMWARE!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT UPDATE FIRMWARE if you plan on buying 3rd party ink. Each firmware update prevents 3rd party ink and you will be forced to purchase EPSON branded ink.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello TimE, Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes, and to ensure your printer functions as designed. Your WF-7840 was designed to work only with genuine Epson ink cartridges, therefore some updates may affect the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. If we can help with anything else, please reach out to our Epson Support Team at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
- Pros mentioned:Print quality
Workforce printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer n price a little more than expected.
I would recommend this to a friend Worst printer I have ever owned
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this printer 7 months - I have uninstalled and reinstalled the drivers (at Epson tech support's recommendation) multiple times and the issues are resolved for a few weeks, or as of today - it was resolved for 2 days. Weekly maintenance is required - cleaning print head/nozzles, re-alignment, etc. Waste of paper and ink. Epson customer service is awful - long hold times and "techs" that follow cues and have no idea how to deal with an issue. Glad Best Buy is helping me turn around this really poor choice I made!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Pj531, we're sorry to hear about your disappointing experience with the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your Workforce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Epson WorkForce Pro WF-740 Software Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was nothing wrong with the service at Best Buy. What I did have an issue with was the printer itself. Epson has a real problem with their software and continual updates. It doesn't work
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello LJ2022, we're sorry to hear about your disappointing experience with the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information to address most problems, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need any assistance.
Sincerely, Sam - The Epson Team.
very upset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only print 5 times after I purchased and now it doesn't work. It's hard to get in touch with costumer services they won't help at all. I got an error code 100005 and now my printer doesn't work at all.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi CrucelynH, we are sorry to hear you are having issues with your Epson printer. Your WF-7840 includes a 1-year limited warranty plus free technical support for the life of your product. Our Epson Support Team would be happy to hear from you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m disappointed that my printer isn’t bluetooth friendly
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about your disappointing experience with the Bluetooth on the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson offers helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need any assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
First one was a failure, the second…?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer experienced a complete failure two weeks after purchase, would not boot up or initialize.. Epson had us return it directly to them and they replaced it with a refurbished one. Waiting to see if it will hold up.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Epson7840, we're sorry to hear about the disappointing experience you had with the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Additionally, Epson provides useful information to help address most issues, including FAQs and self-help tools, on the product support website at www.epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. If you need further assistance, please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
Don't buy this printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy another Epson printer, this thing has been nothing but trouble. It wont stay connected to our wifi, i have issues printing from my phone. We have excellent gig speed wifi from Comcast and I'm using a Galaxy S23, so i shouldnt be having these problems. I may not be the tech savviest person on here, but i know enough. It doesnt matter if I update the printer or reset it, there are still problems printing. Don't buy this printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Jefb, we apologize for the disappointing experience you’ve encountered with your Epson printer's wireless connection. Your WF-7840 includes free technical support for the life of your product. Please call and let our Epson Support Team assist. Our support number is (562) 276-4382. Our support hours of operation are Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Dylan – The Epson Team.
Garbage Printer Blocks third party ink
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage printer from a garbage company. Blocks third party ink and accessories. Ridiculously expensive ink cartridges and zero tech support. Never buying another Epson product ever again.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Photographer, the Epson WF-7840 is designed to use only genuine Epson-brand ink cartridges. Other brands of ink cartridges, and ink supplies, are not compatible, and even if described as compatible, may not function properly or at all. Epson provides information about the design of the printer on the box and in many other locations and materials included with the printer and on the website. Such restrictions can be avoided with some other printers such as Epson EcoTank cartridge-free printers. If we can help you with anything else, please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7.a.m. – 4.p.m. PT. Sincerely, Joseph – The Epson Team.
It purrs, but it's all show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has some good bells and whistles, but the print speed on simply black and white is far too slow for this price tag. I will be returning this printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Michael, we appreciate your feedback on the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please get in touch with our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need further assistance.
Sincerely, Sam - The Epson Team
I’d sell it in an instant, may even give it away.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No manual comes with it. On line manual worthless to search for issues/ how to items. Controls and settings NOT intuitive , some can’t even be found. If it wasn’t 6 days past return date I’d give it back, had to wait longer than 5 days to get resupply ink!
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi MikeS, we appreciate your business and welcome the opportunity to assist you. If you're facing a specific issue, our Epson Support Team would be happy to help and can be reached at (562) 276-4382. Hours: Monday – Friday 7 a.m. – 4 p.m. (PT). We look forward to your call. Regards, Alissa A. – The Epson Team.
Very Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only got 20 pages before the cyan stopped printing. I tried so many print head cleanings. Spent money on different ink cartridges. Nothing worked. Couldn't contact Epson. No humans were available by phone so I sent an email that was never responded to. I ended up returning it.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi NancyM, we’re sorry to hear you’re having issues with your Epson WF-7840. Your product includes a 1-year limited warranty and free lifetime tech support. The Epson Advanced Support Team would be happy to help get your printer set up and resolve any issues. Please call us at 1-800-241-5794 between 7 a.m. – 4 p.m. (PT), Monday – Friday. Sincerely, Joseph – The Epson Team.
Really. Wide format and ridiculous cartridges.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tiny, expensive ink cartridges. Otherwise, nice machine.
No, I would not recommend this to a friendEpson WF-7840
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printing is fine, however we've only had it hooked up a week and two springs have popped off and we're not sure where they go. We had to replace the first one within 30 days of purchase so this is our second one.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello GCIinc, we're sorry to hear about your disappointing experience with the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Your EcoTank printer includes free lifetime technical support. If we can help optimize your print settings for more efficient ink consumption or assist with anything else, our support team can be reached by phone at (562) 276-4382. Our support hours are between 7 am - 4 pm (PT), Monday - Friday.
Sincerely, Sam - The Epson Team.
No Ink
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware the ink cartridges it comes with only work for the installation setup. You need to buy ink if you want to print. It would have been nice if they informed people of this so you could be prepared. For that reason it gets one star.
No, I would not recommend this to a friendDO NOT BUY! ISSUES CONSTANTLY!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL. Runs through ink, says there isnt ink when there is a brand new cartridge. Had this for 2.5 years and absolutely hate it still. Ever see apffice Space? That will be me as soon as I get a new print. (Insert every curse word possibly)
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi KatiM, we are sorry to hear you are having issues with your Epson printer. Your WF-7840 includes free technical telephone support for the life of your product. Our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Sincerely, Joseph – The Epson Team.
Repeatedly defective and poor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made the horrible mistake of trying an Epson again. Printer was defective out of the box. Constant stream of errors and wont sense paper tray full, a out of paper. Had one of these previous that never printed a quality image. The features are what we need but the quality is horrific. Avoid!!!
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear rfnf, we appreciate your business, and would like to help with the issues you are experiencing with your Epson WorkForce Pro WF-7840. Please contact Epson Support at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). Regards, Dylan – The Epson Team.
Lousy Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only done about 50 copies and printer will not let me change the cartridges. The cartridge holder will not shift as it is to line up with the arrows at all when you open and the lid locks. When ordering had major delivery delay as well. No trouble shooting info for this problem cannot find anything online about it as well. Would not recommend this printer. Feel I wasted 300.00. Nice for Best Buy and Epson but not me.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Don65, we're sorry to hear you're having trouble with the Epson WF-7840. Your WorkForce printer is backed by a 1-year Limited Warranty and includes free lifetime tech support. We would like to hear more about the cartridge holder issues you encountered. Please reach out to our support team for assistance by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. We look forward to hearing from you. Sincerely, Kevin - The Epson Team.
I will be RETURNING this printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fair quality printing for the price. Most other capabilities a standard on most All-in-one printers. I only printed approximately 7, seven, SEVEN, (did I mention 7) color pages and I am already needing to replace 2 color cartridges
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Graycase, we apologize for the issues that you had experienced with the WorkForce Pro WF-7840. Epson takes into consideration all feedback to improve the performance and quality of our products. If we can help you with anything else, our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Hopefully, we can assist you with a future product. Sincerely, Bobby - The Epson Team.