Customer Ratings & Reviews
- Model:
- C11CH67201
- SKU:
- 6426725
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers frequently mention the WorkForce Pro WF-7840 Wireless Wide-format All-in-One Printer's very good print quality and ease of use. Many are pleased with its overall performance and appreciate the convenience of having two paper trays. However, some customers have noted the printer's surprising size and weight, and a few have experienced connectivity issues.
This summary was generated by AI based on customer reviews.
ExcellentExcellent ExcellentExcellent ExcellentExc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent ExcellentExcellent
I would recommend this to a friendSave your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer and the geek squad protection in FEB, but just had a chance to install it today. I had issues with it immediately after taking it out of the box and installing it. I reached out to geek squad and they were no help. they said they could install it for 79.99 (i had already installed it). I spent over 400 for a printer that won't work. Disappointing.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Nope, we're sorry to hear about your trouble with the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information such as FAQs and the User's Guide to help you troubleshoot setup issues https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer is backed by a 1-year Limited Warranty and includes free lifetime technical support. Please reach our Advanced Support Team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team.
Do not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved that I could print big things. But this printer is an ink guzzler. I have printed no more than 1000 pages. Mostly single sided and have had to change ink cartridges about 9 times. Returned it and ordered a differnet printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Gabby, thank you for taking the time to share your experience with your Epson WorkForce Pro WF-7820 printer. If you want to discuss models that might be a better fit, our Epson Support Team is available to help and can be reached at (562) 276-4382. We greatly appreciate your business, and we hope you have a wonderful day. Sincerely, Dylan — The Epson Team.
Frustrated Small Business Owner
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been more than a headache. Every time there's a firmware update, something goes wrong and I can't use a function on my printer. Once I get that fixed, something else goes wrong. I run a small business out of my home, and use this printer daily to print labels for my products, but as of today, the paper feed just no longer works. 2-sided printing has never worked. This whole thing has been a nightmare.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello PA3288, we're sorry to hear about the frustrating experience you had with your WF-7840 printer. Epson provides information in the FAQs at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions to help you troubleshoot most problems with paper feed and 2-sided printing. Your WorkForce printer also includes free lifetime tech support, so if you need further assistance, you can reach our Advanced Support Team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Kevin - The Epson Team.
Wasted money, now they won’t let me return it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is very delayed when printing. I bought this product for a small business and only to print on cardstock. The printer worked great at first until a week after the time period to return it was over and now constantly gets paper jams. Very disappointed in Best Buy, I spoke with a sales person explaining exactly what I needed the printer to do and they recommended this printer. Biggest waste of money.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hi Kristen, we're sorry to hear about the paper jam issues you encountered with your WF-7840. You can find useful information to help address most issues with paper feed in the FAQs at https://epson.com/faq/SPT_C11CH67201~faq-00005f1-wf7820_7840. If you need further assistance, your WorkForce printer comes with free lifetime tech support, and you can reach our support team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. We appreciate your business, and we're here to help. Sincerely, Kevin - The Epson Team.
My printer only printed blank pages!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After getting this rather heavy printer home and setup It continued to just print blank pages. No matter what I did or tried, including running the maintenance nozzle cleaning/tests, everything that printed was just a blank page. Unless there is an invisible ink setting that I was unaware of and had turned on be default it appears I was just unlucky enough to get a defective printer.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Milz, we're sorry to hear about your disappointing experience with the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. If you need assistance, our Epson Support Team would be happy to help you and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
Don't buy this printer keep looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The chips on these are one time use it seems like the only feeder that works is the rear feeder the ink goes super fast and every five seconds Epson wants you to update. Do yourself a favor and DONT BUY THIS PRINTER. Best Buy is no help I've bought a few things from them and I'm not happy that I can't return this printer or even trade it in for a different one
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Ashl, we apologize for your disappointing experience with the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance. Sincerely, Sam - The Epson Team
Lots of errors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality print, blocked injectors after 2 weeks of use, lots of errors while trying to print; I'm not satisfied. I'f your patience is short I don't recommend it
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Adan, we're so sorry to hear about the clogged nozzles issue you had encountered so soon after purchase. Your WorkForce Pro WF-7840 is backed by a 1-year Limited Warranty and includes free lifetime tech support. Please allow us to assist by calling our Advanced Support Team at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. We hope to hear from you soon. Kind Regards, Bobby - The Epson Team.
Not good printing quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the printer for less than 2 weeks and the printing is horrible. When printing the quality is horrible and unless we print on high quality we can't even read the numbers it's printing. Color doesn't print without streaking. High quality printing is what I would consider standard and colors are not accurate. Interface appears nice with touchscreen but isn't great on the user side.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're very sorry for the disappointing experience that you've encountered with the WF-7840. We're here to help. Epson provides information in the FAQs at www.epson.com/s/SPT_C11CH67201#faq-8796127537228 to help address most issues with print quality. If you need further assistance, your WorkForce Pro printer includes free lifetime tech support, and our support team can be reached at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Kind Regards, Bobby - The Epson Team.
Worst printer I've ever owned!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it zero starts I would. Prior to this I had an Epson WF-840. It was great. Had it for over 9 years. Would still have it except that it stopped scanning. This WF-7840 is junk. I can't even list all the problems I've been having. In fact this is the second one I've had. I had to return the first one to Epson because it arrived broken.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello av84aal, we're sorry to hear about the ongoing issues you've encountered with the WF-7840. Your business is important to us, and we're here to help. We would like to more about the scan issues you're experiencing; please reach out to our Advanced Support Team directly at 1-800-241-5794 between 7 am - 4 pm (PT), Monday - Friday. We look forward to your call. Sincerely, Kevin - The Epson Team.
Once a good printer, latest firmware ruins it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING: This is actually a pretty good printer, but in early 2022 Epson updated its firmware so you cannot use anything but Epson brand ink cartridges. Make sure you are willing to pay the higher price for consumables before you buy this unit.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're so sorry to inconvenience you, and we want to ensure that your printer is fully functional. Epson periodically provides firmware updates to address security issues, performance, minor bug fixes and ensure your printer functions as designed. Your WF-7840 printer was designed to work only with genuine Epson ink cartridges; therefore, some updates may affect the functionality of third-party ink. Additionally, your Epson printer includes free lifetime technical support, and we can help optimize your print settings for more efficient ink consumption. For further assistance, please reach out to our Advanced Support Team at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Sam - The Epson Team.
Takes patience, but a very good printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the most user friendly but is a great printer for this price point.
I would recommend this to a friendEpson Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too much of a fan of this. It gave too many problems. We paid a bit too much for something that gives us too many problems.
No, I would not recommend this to a friendGarbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your sound bar is an absolute piece of garbage, which I wouldn't have minded, but you people designed it to be that way. Auto shut off on the sound bar is so infuriating, put auto turn back on if you're going to do that, I took it back. The fact that you designed it that way shows that you have zero respect for my intelligence. I will you never do business with you people again.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, thank you for taking the time to write this review. The WF-7840 is an All-In-One multi-function printer and was not designed with a soundbar. If you like assistance with an Epson printer or another product, our support team can be reached by phone at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT. Once again, thank you. Sincerely, Kevin - The Epson Team.
Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very excited to make this big purchase since deciding to start my own business. It has printed about 100 pages, I’ve had to replace all the ink cartridges and now it’s saying the printer doesn’t acknowledge the EPSON brand cartridges. I’ve had it 7 months and isn’t getting better.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello BikiniShelly, we apologize for your disappointing experience with the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday if you need assistance.
Sincerely, Sam - The Epson Team
Horrible Automatic Document Feeder (ADF)
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if I have a lemon, but this ADF is the worst I have ever used. All types of paper won't make it through without throwing an error. Deeply frustrating. This unit is a monster and I thought it would have what it takes, but...it sucks.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello Okeedokee, we apologize for the frustrating experience that you had encountered. Your WorkForce Pro WF-7840 includes free lifetime tech support, and we're here to help. Epson provides useful information in the FAQs at www.epson.com/s/SPT_C11CH67201#faq-8796127504460 to address most issues with paper feed. You can also contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday. Sincerely, Bobby - The Epson Team.
Issues already
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had since February and already having issues.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello, we're sorry to hear about the issues you're experiencing with the WF-7840 printer. Epson takes into consideration all feedback to improve the performance and quality of our products. Epson provides useful information, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your WorkForce printer includes a 1-year Limited Warranty, plus free lifetime technical support. Our Epson Support Team would like to hear more about the issue you are experiencing and can be reached at (562) 276-4382; Hours: Monday - Friday, 7 am - 4 pm PT; Sincerely, Sam - The Epson Team.
- Pros mentioned:Ease of use, Print quality, Setup
Printing Mastery
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute best printer I have ever had the pleasure of using. I have owned many, many printers in my lifetime. From simple single tray feeds, to portables, to all-in-ones. Generally speaking, my experience with all-in-ones or multi-function printers has been less than stellar. Often when a printer tries to be a copier, printer, fax, scanner, etc. what seems to get lost in all of this is the print quality. Ironic isn't it? Well that is definitely not the case with this Epson Workforce Pro WF-7840. I will start by saying, this is a massive printer - and incredibly heavy. Don't expect to place this printer on the corner of your desk. This takes up a lot of space and is definitely not lightweight. That isn't a negative remark at all, just an honest statement. The overall build quality is solid. Hinges are tight and trays are snug but able to move freely. Quality materials, simple aesthetics, and well-designed. Setup was rather straightforward. I setup the wireless printing to a MacBook Air, Windows 10 PC, iPad Pro, and iPhone 12 all within 20 minutes. Setup is easily accomplished using the large 4.3" touchscreen display. During setup the printer is assigned an email address, which you can customize, to allow for printing while away from the network. Faxing works just you would expect. Nothing too spectacular to mention here. Scanning can be accomplished directly via the touchscreen, or via the apps. Images are clean and crisp, and there is integration with online storage. Printing is incredibly fast for black and white images. I tested several pages of standard text, along with BW images and received 22ppm, which is fantastic. Color printing is also faster than average. I received 10ppm. Of course depending upon the content of your print requests, settings, quality, etc. users will experience varying levels of speed and quality. So one feature this Epson printer possesses that many others do not is the ability to do wide-format printing, up to 13x19. Let me say, the print speed and quality of the wide-format print is stellar. Again, dependent upon what you are trying to print and other factors your experience will vary. Regardless, I do not think you will be disappointed. Overall, all aspects of printing have blown away any other printer I have ever used, and I've used many. Installing and changing the ink cartridges is easy and straightforward. I honesty don't know if Epson has a proprietary method of conserving ink, but I did seem to get a bit more mileage from the OEM cartridges than with other branded printers. I really cant say enough about this all-in-one. Epson has hit a home run. Full featured, all which work extremely well, amazing print quality, incredible speed, crystal clear scanning, and as expected fax capabilities make this the one and only machine for all your office needs. I would happily recommend this to family, friends, and co-workers. Strong work Epson!
I would recommend this to a friend Victor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish that I would have purchased an HP instead of the epson.
No, I would not recommend this to a friendBrand response from Epson
Posted .Hello 7777, thank you for your feedback on the WF-7840 printer. Epson considers all feedback to improve the performance and quality of our products. Epson provides helpful information to address most issues, including FAQs and self-help tools, on the product support web page at https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-Pro-WF-7840/s/SPT_C11CH67201#questions. Additionally, your printer includes a 1-year Limited Warranty, plus free lifetime technical support. Please reach our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need any assistance.
Sincerely, Sam - The Epson Team.
Don't take a chance
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just bout this printer less than two month. it is printing with a black line across the whole page.
No, I would not recommend this to a friendBrand response from Epson
Posted .Dear SS986889, we appreciate your business and are sorry to hear you are not completely satisfied with your purchase. Your Epson WF-7840 includes free technical support for the life of your product. Please reach out to our Epson Support Team for assistance at (562) 276-4382; Hours: Monday – Friday, 7 a.m. to 4 p.m. (PT). We’re here to help. Sincerely, Joseph – The Epson Team.