Customer Ratings & Reviews

This review is on a eufy E20 3-in-1 Wi-Fi Connected Robot Vacuum. The packaging is professionally done. You will receive your vacuum with tape and joint protectors. The layout also makes it easy to understand how to assemble. There is a large picture on the box that shows exactly what you need to do to get started. There is a scan code on the box to install the eufy app. There is a placemat with grooves on it that will keep the base station from sliding around. After removing all the packaging and installing the app, it was easy to add the vacuum to the app. Press two buttons for 2 seconds and it will start asking for permissions to your phone. I am not sure what it needs access to my pictures for so I didn't let it. Then the vacuum will show up in your list and select connect. If your Wi-Fi is hidden you will have to make it visible for it to connect. Once I did that, there was no problem connecting to it. I like the design. It kind of has a sporty look to it. It is light and easy to move around. With the pole extension on, it moves with great ease and does a great job of getting around edges and corners. It is absolutely the perfect vacuum for stairs due to its light weight. However, while running on high with the pole I was only able to vacuum a little more than one room. It seemed to pick up some things with ease but it took a couple of passes to get strings up off of carpet. I think it would do fine on smooth surfaces but not so much on carpet. I even vacuumed up a peanut and it would just toss around in the roller and not go up into the vacuum. Being able to control with Alexa is great and the ability to map out the exact area you want cleaned is amazing.

It's a robot... it's a stick vac... it's both, and a hand vac, too! I have to admit I was surprised when I saw Eufy's E20 revealed at the Consumer Electronics Show earlier this year. I hadn't considered it might be possible to combine a robot and a handheld/stick vac into one chassis, and I couldn't wait to try it for myself. I've been using robot vacuums for years, most from the well-known brand that created the category. As a cat owner, I've found robovacs essential for keeping cat hair and cat litter in check. I run my robot vacuum almost every day and it makes a huge difference. I also appreciate knowing the robot cleans all the corners and underneath furniture so I don't have to wonder when the last time I vacuumed beneath the sofa was. The Eufy E20 arrived tightly packed in a solid cardboard box, with no styrofoam but a fair amount of plastic wrap and padding. Everything was well-packaged but easily retrieved, and Eufy included a variety of (removable) reference labels to assist with setup and first use. Setup is as easy as plugging in the base and placing the docked vacuum pod/robot unit onto the charging contacts. Eufy's included "docking assist" pad is a nice touch for those with carpet, but I have the base on hard flooring and have had no trouble at all with the unit docking and charging. Speaking of charging, Eufy's advertised quick-charge feature is a nice touch, getting the battery back to full in a noticeably short amount of time, not that I've been able to fully drain it cleaning my modest apartment. The Eufy Clean app was similarly easy to get going. It found the E20 right away and connected everything on the first try. The app is key for tweaking the E20's settings and mapping in robot mode, and allows you to connect the unit to Google, Alexa and Siri Shortcuts for voice control. I've been using the E20 primarily with Google and found it responsive to start/stop and return to dock commands, although overall control seems limited to these basic instructions. This is my first robovac with laser navigation, as opposed to the camera-based navigation of the brand I'm most familiar with, so I was excited to send the Eufy on a mapping mission and see how it did. After charging to 100% I sent the E20 on a "quick mapping" run and was delighted to see the robot creating a map in real-time on the app. As the E20 moved through a room I could see walls and other boundaries leap into existence with remarkable accuracy. The robot sought out the edges of each room, pausing periodically to scan its surroundings with the top-mounted LiDAR sensor. After the quick mapping session concluded I was able to draw boundaries and label rooms and in less than an hour I went from delivery to cleaning-ready with minimal effort. With mapping complete I sent the E20 out to clean for the first time. At the default suction level the machine is tolerably quiet, enough to easily work or watch TV without struggling to hear. My previous robot vacuum, although powerful, was loud enough that I only ran it when not at home. What most impressed me watching the E20 clean is how methodical and gentle it is. The LiDAR navigation system is a clear upgrade over the camera/bump and reverse system of my last robovac, both in speed and accuracy. The E20 quickly finds the edges of a room, cleans all around them, and then methodically sweeps back-and-forth across the entire room before moving to the next one. Instead of ramming into table legs and door jambs the E20 scoots right up to them and moves around them, only gently tapping them from time to time. Even with a camera and mapping abilities my previous robovac preferred to ram each and every obstacle before turning or reversing, and my furniture and baseboards have the marks to prove it. I've found the E20 able to clean my 650-ish square foot apartment in just under an hour when left to its own devices, which is very similar to the speed of my previous robovac. After cleaning the E20 easily returns home, backs up to the dock and auto-empties its dust bin, then turns around and docks for good to charge. With frequent vacuuming I've never had the dust bin fill completely, and the auto-empty feature seems to get the vast majority of the dirt out. I appreciate the "deep" dust collection option for more thorough cleaning, and the overall auto-empty noise on either setting is not objectionable, though certainly noticeable. The E20 would be pretty satisfying if this was the end of the review, but with the push of a big red button it transforms into a hand vac and a stick vac, so there's more to say. Docking and undocking the suction unit is quick and easy, and the included tools cover most typical use cases. As a hand vac the E20 is very lightweight and maneuverable with either the crevice tool or multi-tool attached. And you'll need to attach tools each time you undock, as the inlet of the suction unit is shaped in such a way that it's useless without a tool attached. There are four suction levels available in both hand vac and stick vac modes, and I've found level 2 (standard) to be fine, but level 3 offers noticeably better suction with only a bit more noise and still plenty of battery life. As with most battery-powered vacuums the E20 relies on its attachments to dislodge and direct dirt toward the suction inlet, and this is especially true in stick vac mode, where the spinning brushroll has to catch debris and fling it toward the tube. There's not a lot of "raw" suction power, even on level 4/max mode, so temper your expectations here. That said, the stick vac attachment has a nice telescoping metal wand and quiet, useful powered floor head, and the multi-tool is surprisingly adept even on fabric. I found myself surprised by the effectiveness of this robotic vacuum's handheld and stick vac modes, and the E20's small size lends it well to quick cleanups and tight spaces. That being said, I would be hard-pressed to recommend this machine as your only vacuum, especially in larger spaces or with pets. The E20 includes only three tools, and while they cover most bases, you'll quickly tire of trying to clean an entire sofa with the multi-tool or reach far-away corners with the short crevice tool. Moderate suction aside, I two main issues with the E20's accessory design. First and foremost, the handheld tools only attach directly to the suction unit, and the floor tool attaches only to the base of the wand. You cannot put either hand tool on the wand, nor can you attach the floor tool directly to the suction unit. This is unlike pretty much any other cordless machine, where the tools are designed to universally attach and interchange with each other. It's particularly frustrating that you cannot attach the hand tools to the telescoping wand, as this really limits your reach with the machine. I'm also sure folks with carpeted stairs would have appreciated the ability to connect the powered floor head directly to the suction unit. My second issue with the E20's attachments is storage, or rather, lack thereof. While the crevice tool interestingly slots into the robot body, the multi-tool and wand/floor nozzle have no in-built storage methods of any kind. It seems to me Eufy could have easily included clips on either side of the base unit for these attachments to slot into, even if that meant making the compact base unit just a bit larger. A visit to Eufy's website shows an optional wall mount bracket included with some purchases, and at least one tech website mentioned this being available for purchase separately at some point. I'll likely invest in the bracket if/when it becomes available -- I'm already tired of looking at the attachments leaning against the wall -- but for the price I really think Eufy should include a bracket with every purchase, or have designed a simple way to store the attachments on the auto-empty base. Overall, the Eufy E20 is a very good robot vacuum with the added bonus of being a useful hand vac and stick vac. I am really impressed Eufy managed to design a suction unit that fits within a typical robot base but, at the push of a button, becomes a small cordless handheld with a decent selection of tools. In robot mode the E20 impresses with its mapping and maneuverability; in handheld and stick vac modes it does a very decent job, but it's hampered by small, non-interchangeable tools that (save for the crevice tool) have nowhere to go unless you find and purchase the separate wall bracket. All told, this is a very good robovac that offers you a bonus hand/stick vac, but I wouldn't recommend it be your only vacuum unless you're in a very small space that doesn't get very dirty. What a neat idea the E20 is, and I have a feeling the next generation of this new product category might really make you sit up and take notice. Let's hope Eufy (and others) keep developing what might someday become the only vacuum system you need.

Eufy E20 3-in-1 Wi-Fi connected Robot Vacuum is really good at what it does. I am very impressed with the effectiveness of the cleaning and how quiet it runs. Overview - Packaging. Well packaged and very compressed inside the box. The box is smaller than I would have thought to hold all the components. Feel of the components feel a bit cheap to some extent, but yet durable. I have used the robot vacuum itself and it has done a really good job. We mostly have hardwood floors and it meets the requirements we have for cleaning the floor. Stick vacuum is a bit more of a flemsy feel but works very well. To be able to use the vacuum as a small handheld is priceless to clean out the car and the trunk works flawlessly. App is well designed and easy to install and pair with the vacuum. Once installed and running the app takes very little time to configure and set a cleaning schedule. The app did a firmware update in a very short amount of time and the vacuum recharged very quickly. The robot so far hasn't had any issues cleaning and returning to the base station where it empties itself. I didn't think I was going to be as impressed with this device and yet, I was very impressed. I have had higher end robot vacuums which are louder and loses themselves around the house for various reasons. Again so far no issues. Highly recommend this vacuum to those who are wondering if it can meet their needs. Our house is 1900 sq ft and it has no issues, going over rugs without making a mess of them or getting stuck anywhere.

As I use the eufy E20, I am amazed by the level of innovation. It’s reminiscent of the all-in-one desktop computer. The idea that you can reimagine and challenge the norm, while demonstrating there’s a better way. The robot vacuum space has seen a continual boom in products and it’s been forever since I had one, personally. Back then, I felt like the power/suction wasn’t there. There were too many parts - i.e. physical, battery-powered towers that acted as the perimeter barriers. And dust bins that were so small, you had to clean them after every 2-3 cleanings. How far we’ve come! This vacuum is really THREE practical tools in one: a robot vacuum, perfectly capable of cleaning up most everyday messes. A telescopic stick vacuum with almost 4x the suction for deep cleaning and thicker carpets. And a handheld vacuum (with crevice and brush attachments) for tight spaces (great for cleaning furniture or your car without having to fight an attached hose). The robot vacuum would easily run on a single charge to clean my apartment (right under 1,000 sq ft), but worry not — if it needs to be recharged it charges very quickly, achieving an almost full charge in just around 2 hours. Performance-wise, I found the robot vacuum to be great on hardwood, but just good on carpet. Worry not, a quick follow up vacuum with the stick vac and you’ve got flawless carpets too. The side brush is actually better than my previous robot vacuum as well. It seems longer and whereas my previous model would basically push dirt into corners to the point where it would just collect because the side brush couldn’t really reach - the eufy’s side arm is perfectly placed and is the perfect length to ensure this doesn’t happen. The innovations don’t stop with the 3-in-1 design either: while you can open the dust bin and empty it manually (which may be okay if you’re outdoors, cleaning your car - for example), it may not make as much sense indoors where you’re likely reintroducing dust and dirt back into your recently cleaned environment. With that in mind, you can just dock the vacuum back onto the robot body and send it back to the dock and the auto empty feature sucks all the dirt and dust right out of it. GENUIS! The eufy app is also a star of the show. Great layout. Easy to see the map created by the Robot vac and now you’re able to create virtual no-go zones or “zones” (e.g. if there’s areas you think need more attention) and you can schedule cleanings that focus on whole-home, rooms, or zones. You can also adjust the number of passes (1x, 2x). Suction (quiet, standard, turbo and max). And if you have thicker carpets, enable BoostIQ to detect long-pile carpets and automatically boost suction. You can also review the cleaning history if you want to confirm when and what was cleaned. I really see something like this being perfect for your apartment dweller where space comes at a premium and you may not want an unsightly huge tower-based stick vac system, which is ironically what I currently have. This is much more discrete and its easy to hide the pieces not being used without taking up a ton of space. The only reason I can’t completely get rid of my existing stick vac is it also doubles as a mop with dual-pulsating mop heads. I do wish (and maybe it’s in the cards for the future) that there was a 4-in-1 with that fourth feature being a mop. It would also be nice to see them boost the suction to meet or exceed that of some of the higher-end robot vacuums currently on the market now. All-in-all this is a GREAT vacuum. Outside of apartment dwellers, I could also see this being a great gift for that college student (or soon to be) in your life. One less thing to worry about as long as you can keep your floors free of clutter (this does have obstacle avoidance and its works well, but if your floor is mostly obstacles, you’re not exactly setting it up for success).

I’ve actually looked for something like the eufy E20 before. I think most people would agree that although robot vacuums are great, there’s yet to be one that does everything that an upright vacuum can do. Realistically you need both. The robot keeps up with the everyday stuff but the upright has more power and maneuverability. I’ve had a eufy robot vacuum before as well as other eufy products. Overall they make good products and this robot vacuum was an improvement on the one I had previously. It does a good job picking up dust, crumbs, and pet hair. I also haven’t had too many issues with it getting stuck. The one exception to that is I have a mat in my kitchen and the vacuum likes to try to force itself over that and ends up getting stuck between the mat and the toe kick of my cabinets. It does move around furniture smoothly without getting stuck though. Also, do not, I repeat, do NOT buy a robot vacuum that doesn’t have an auto-emptying bin. It’s not worth it otherwise, especially if you have pets and lots of fur to worry about. If this vacuum didn’t have it, I’d be emptying it every day if not even more. Where this vacuum differs from any others I’ve seen is that it also includes an upright vacuum. To me, this makes a lot of sense because you need the extra power of an upright. I also have stairs in my house so that’s a must. What I’m not a huge fan of is the battery life. On most settings it isn’t bad but if you go to Max, you better get the job done fast or you’ll have to split it up between charges. I do think sharing a motor between the vacuums is a little funky. Feel like maybe that was for cost savings? Overall, it’s a good vacuum (set) and does what you expect. Setup was fairly straightforward and the “smart” features like mapping work well. I think there’s room for improvement but overall, very happy and would recommend.

This vacuum cleaning system by Eufy is pretty darn cool in that you get the convenance of a robot vacuum along with the utility of a wireless stick cleaner. Starting with the robot. It's great that you can use the app to have it do general room cleaning when you are not home at work. It helps to keep the buildup of dirt and dust to a minimum while not taking up your time then parks itself back on the base station so it's charged for next time. Bqsically you can set and forget it's there doing it's thing. I have it set to run daily during the week while I'm at work and so far it gets the job done. My home is cleaner without me having to take the time for vacuuming nightly. Perfect no, but for I need and use it for it's great. Next, the stick. This thing has for what it's size, pretty good suction. I use it on the weekends to do a more weekly deep clean of my home. Great as it is the robot doews misss some areas and has nowhere near the suction power of the stick. The included crevice tool with the stick means I can get into those hard to reach spaces to do a proper cleaning. Overall this system has proven itself to be the handy appliance for me. Battery life has been amazing and thr reswults speak for themselves. I cannot recommend this highly enough.

I have had previous experience with eufy products in the past and have always been impressed. This product did not dissapoint. I knew eufy made wireless cameras and security systems, but I had no idea they also made vacuums. Appaerently, they have been in the vacuum business for years. Who knew? In any case, when I had the opportunity to test this, I jumped on it. Set up was pretty simple. Basically as expected for a typical robot vaccuum. From box to bot was maybe 20 minutes or so. As far as effacacy, our main floor is almost 2800 square feet, and it's a combination of hardwood with throw rugs and the other half is carpet. I've had other robo vacs that had gotten "confused" with the layout and combination, but not this little guy. After a few runs, it learned the lay of the land and never looked back. The other neat feature is the 3-in-1 aspect. It's super convenoent to have the hand-held vac at your beck and call, and it works great. End of the day, if you have a need, this is an excellent choice. I have and would reccomend to a friend.

Okay so I have never had a vacuum that does the work of three, in one. At first, I thought this was a bit much. It came in a huge box, and at first it looked like so much and felt like it would take up so much space, but it takes up just about as much as an old school upright vacuum would. I would make room in your kitchen or garage for a "vacuum center". When I opened the box, I noticed the robot vacuum, a self-cleaning/emptying base, the different attachments for the stick vacuum and the hand vacuum. It was pretty easy to figure out, and as is customary with all these new gadgets these days, it has an app that it connects to. Even though its newer, it still needs some trial and error to really learn the mapping layouts of my space. In the app I am able to designate a "no-go" zone, and I did, but it took the robot vac a few different runs before logging it. Another thing about the self-emptying option, if you don't set the vacuum to return to the dock regularly, because the dustbin is small, it will get full pretty fast. Especially if you have pets like me. I personally prefer the hand vacuum for my needs, and the other options for more light cleaning. Would I toss out my standard vac? Probably not yet. However, this option is a solid support, a great robot for general maintenance, and two other options for handheld cleaning. My main complaint would be, as always with vacuums, the charging time. It takes a good couple hours to get a full charge, and it seems to be near dead after just an hour of use. Thankfully it doesnt take much longer than that to clean my place. Overall though, for light and general cleaning, this is an excellent option. If you have a larger home, kids, pets, lots of carpet, etc. I would keep my regular vacuum on hand.

I have had a number of robot vacuums over the years and they all have worked pretty much the same with little differentiation, maybe different types of reservoirs for the dirt different types of auto emptying, etc. but none have been as innovative as the eufy E20. First and foremost, it’s a robot vacuum with an auto emptying station to automatically collect the dust from the vacuum that can store up to 75 days of hands-free cleaning according to eufy. Secondly, it’s a handheld vacuum to take care of any unexpected spills dirt and crevices, etc. And thirdly, it’s a stick vacuum. Just take the handheld place it on the stick and transform it into a stick vacuum to clean stairs, other dirty spots, etc.. So how is it in every day use? I have noticed that its obstacle avoidance is top-notch and it easily navigates through my house when using the robot mode. Suction is pretty strong at 30,000 Pa which put it in the “premium level” of vacuum power. Charging is done in about 2.5 hrs and the five stage filtration system traps 99.97% of dust to ensure a clean home. The stick vacuum feature is very convenient to use when needed. Me being the gadget freak of the house I am always looking for new ways to do things with the latest and greatest technology but the most important thing with some gadgets is “WAF” (also known as wife acceptance factor) and I am here to tell you that in addition to me using it, my wife has been using the E20 and is very happy with the results and how it works. I would definitely recommend the eufy E20 to anyone looking for an innovative home cleaning solution.

The eufy E20 3-in-1 Wi-Fi Connected Robot Vacuum with Auto Emptying, Powerful Max 30,000 pa and Precise Obstacle Avoidance - Black is my 4th robot vacuum I have tried out in my house. In all honesty, I have never been completely satisfied with any of them... They don't get the edges or corners, they get stuck, they miss things completely. The dust bin gets full and they just quit in the middle of the job. The Eufy is similar but different. It actually mapped out my rooms smartly, by going along the edge and measuring out all my furniture, and then it went in a smart back and forth pattern and did a really good job of vacuuming up most of the dirt in my house. It didn't get stuck anywhere, I didn't have to rescue it, and it got close to the corners and edges of the room really well also. The auto emptying feature is really nice as I don't need to worry about the vacuum quitting mid job because it got full. It did however suffer from the same issue my other 3 robot vacuums do, and that is it won't go over the room connector strips where the floor in my house changes from hardwood, to tile, or to workout foam... so it won't vacuum my Kitchen, Bathroom, or work out room... the same as my other 3 vacuums. I do like that it converts into a stick vacuum so I can quickly vacuum those other 3 rooms myself instead of needing 2 different vacuums. And the eufy E20 is smaller than my other 3 vacuums, and the home base doesn't seem to care if it's in the corner next to other furniture, the vacuum still had no issues docking. Overall it's not perfect, but it's way better than those that came before it.

The Eufy Robot Vacuum 3-in-1 E20 is my first experience with a robotic vacuum, and it is a good experience. Follow the setup instructions and charge the vacuum. The vacuum has a base station that needs a five-foot clearance in front and two feet on the sides. When the vacuum is activated, it comes out of the base station, orients itself to the room, and then proceeds to navigate around it using its LIDAR sensors to clean the floor. It goes under furniture and around obstacles in the room. Once it completes its mission, it returns to the base station and empties the dirt it has collected into the bag. It is fascinating to watch it back into the base station and have the base station suck the dirt out. Once it has cleaned out of the dirt, it will be positioned in the charging/docked position. In addition to the robot, the motor can be removed and attached to an upright stick vacuum configuration, complete with attachments, so you can clean surfaces and areas the robot cannot reach. The vacuum brush is small but does a good job. As with other vacuums, I have to check it periodically and remove hair and fibers that have wrapped around the brush, but it is easy to remove the brush and clean it. The vacuum talks to you along the way so that you know what it is doing and if it needs anything from you. The eufy application allows you to view the user manual and connect the vacuum to Wi-Fi to control it from your cell phone or home assistant, like Google or Alexa. The app also allows you to schedule cleaning and manage the configuration for the various rooms in your house.

I’ve had what I would call mixed fortune with robotic vacuums in the past, particularly in my second floor space - there’s a lot of obstacles and smaller areas they can get stuck in (and frequently do). And this is with long established industry leaders. So at first I was a bit hesitant to try this new Eufy model (Eufy is an Anker brand - and I love Anker’s core chargers and other products), but I did ALSO need a new stick vacuum so I figured I’d take a chance on it. And I’m GLAD that I did - it works amazingly, far exceeding my expectations and the performance of those OTHER robot vacuums. It’s not QUITE perfect, but it works well for me and it should for you too! Setup was very easy - there is no instruction manual in the box so you have to use the QR code and load the manual (and app) on your phone or tablet. Once you do that though, assembly and setup was quick and easy - no tools are required and it’s all pretty self explanatory. Connecting to wifi was straightforward (it only supports 2.4Ghz, so plan accordingly there) and I did let the robot charge for a while before trying to use it (I set it up in the morning and used it for the first time in the evening). The first time you use the vacuum in a new space, you’ll do a quick mapping run that takes a few minutes and then you can select what cleaning zones you want to do (it creates a fairly accurate visual on your phone). I selected a normal cleaning cycle and sent it off (note, the area I had it in has LOTS of random obstacles including cords, furniture and a desk / office chair). It did a GREAT job of navigating around without getting stuck and was able to get into areas that I didn’t think it would fit in (even under the desk to some extent) - it shows you where it has cleaned and the exact path it took on the app - it navigates around the edges of the room then “fills in” the middle by going back and forth. And it really did a nice job cleaning as well. After the cycle was complete (I didn’t measure the time, as I was getting dinner / etc.), I then popped out the small stick and handheld vac, using it in both forms to get UNDER furniture (where the full robot can’t fit) and in corners/crevices/etc. The handheld is light and easy to use, with multiple power settings and a combination brush/crevice attachment and powered floor brush. I then popped the hand vac portion back into the base to charge and the vacuum asked if I wanted to empty the dust bin (it does this automatically in robot mode). I pressed the button to trigger that and it auto-emptied (it has to leave the base and turn around to do so) and reset itself nicely. Really, this is a pretty perfect combination of great robotic vacuum and a solid stick / handheld vac. There are a few nits I could pick - I do wish there was a way to charge the hand/stick vac part without putting it back into the base as I could see myself using the stick vac more if this were so, and I also wish they included a couple extra dust bags instead of just one…and maybe that you could store the attachments on or in the base somehow (now I have them in a nearby closet). But these are small nits and don’t really detract from what is a great product. Give it a try today!

It is an excellent product, I am really very happy with this purchase