Customer Ratings & Reviews
- Model:
- T8414J21
- |
- SKU:
- 6476326
Customer reviews
Rating 4.4 out of 5 stars with 516 reviews
(516 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the Indoor Wired 2K PTZ Security Camera with AI Detection's camera quality and ease of use. Many appreciate the night vision, pan and tilt, and reasonable price. Some customers have experienced issues with motion detection and connectivity. Additionally, a few have noted a clicking noise in low light conditions.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Surveillance Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Takes a bit of time to learn how to operate. Directions are ok, but could be simpler. Rather large; in hindsight, I would have preferred something smaller. The SD card is NOT in a useful position it's cramped underneath the camera in an odd place to easily access (just saying).
I would recommend this to a friendRated 1 out of 5 stars
Unreliable connectivity
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.goes out almost once a week. Needs to be unplugged. Traveling with theses will only cause you more stress because it's about 50/50 whether or not they will go out. Not to mention they're not working properly when you need them most.. very disappointed with the 3 cameras I purchased.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please try the following steps to see if the issue persists:
-Please make sure that the camera is powered by its original power adapter, please try plugging it into a different outlet;
-Enable your phone’s hotspot so that your camera connects to the phone’s hot spot.
If the camera can connect to your hotspot but unable to connect with your wifi, the issue might be related to your router/wifi settings. Please try the following steps.
-Confirm if your wifi is encrypted by WPA-PSK or WPA2-PSK
-Reset the router
-If possible, move the router closer to the camera. In theory, the camera can be 10-12m(2 walls), 15-20m(1 wall) from the WI-Fi. The menu to check Wi-Fi signal is ""Device--Setting--Wi-Fi Connection"", if it shows “Great”, the signal will be OK.
-Download important videos in the app and delete the camera from the app, then try to re-add it.
-Try to reset the camera by pressing the SYNC button for 10seconds(please download important videos in the app first) to see if the problem is solved.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Rated 5 out of 5 stars
Great device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Access to the SD is a little disappointing so removing card is difficult on an active area.
I would recommend this to a friendRated 5 out of 5 stars
Indoor security camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best indoor security camera that I never have before! Love it
I would recommend this to a friendRated 5 out of 5 stars
Camera review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works like a charm. the 360 view is amazing feature! just what we needed!
I would recommend this to a friendRated 5 out of 5 stars
Nice security cam
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice camera, i like the option to rótate the camera with the phone app
I would recommend this to a friendRated 1 out of 5 stars
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These cameras were very easy to connect and setup, but they will not stay online. I have to reset the cameras weekly. Would not recommend.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
If possible, please refer to the link below and try the steps to see if the issue persists:
https://support.eufylife.com/s/article/eufy-Indoor-Cam-Offline
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Rated 1 out of 5 stars
Goodlonewolf
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't been able to get this security camera to work, and it will not hook-up to the internet even following the instruction manual without skipping anything.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Thank you so much for sharing your experience. We're really sorry you've encountered this issue!
Could you please enable HotSpot on your phone and make the camera connect to your hotspot to see if it works? Steps:side menu>my devices>wifi connection>change wifi
If yes, the issue should be related to your wifi settings. Please try the following steps to see if the issue will be resolved quickly.
- Confirm if your wifi is encrypted by WPA-PSK or WPA2-PSK
- Reset the router
- Stand nearby the Robovac and see if your phone is able to connect to the wifi properly
- If possible, move the router closer to the camera and let us know the distance between the camera and router
-Test in the following website to see whether it is because of the slow speed of the wifi.
https://www.bandwidthplace.com/
-Turn off the firewall to see whether the wired Cam can connect to WiFi. If so, please check your firewall setting to see if there are any special restrictions for the device. You can check the firewall setting on your router's official website.Please make sure these ports are allowed:
TCP:80, 443
UDP:0-65535
If not, please download important videos in the app, then try the following tips to see whether they can help:
-Remove the camera from the app and re-add it to see whether it helps.
-Try to reset the camera by pressing the SYNC button for 10seconds(please download important videos in the app first) to see if the problem is solved.
If those don't help, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Rated 1 out of 5 stars
It Doesn't Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't get it to work. Best Buy was very accommodating when I returned it.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Camera quality, Ease of use
Rated 5 out of 5 stars
Great picture!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Eufy Indoor mini cam has fantastic features in a compact design. This "little guy" is SO easy to use. Simply install the App, pair the camera with your network, and within minutes you have a crisp, clear video. The app includes directional arrows to rotate and raise/lower the camera and allows you to zoom in/out Includes a privacy setting which turns off the camera, and it actually rotates the camera to face the wall so you know it's not watching you. Also has the ability to "speak" through the app/camera with surprising clarity! I currently have the camera plugged in to the wall, but it offers the ability to charge via solar, on just a few hours of sunlight per day. With this feature, the camera could be placed anywhere (includes a mounting plate for wall or ceiling installations) It could easily be placed in a window to view outdoors activity but since they offer a "solar option" I'd certainly consider their outdoor cameras as well. I wasn't sure I wanted/needed an indoor camera, but absolutely love it!
I would recommend this to a friend Rated 1 out of 5 stars
No recomend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working just because, and the ligth is too much
I would recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stops working within 12 month. Piece of crap product
No, I would not recommend this to a friendRated 1 out of 5 stars
Security camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get it to hook up to my xfinity WI-FI. I returned it.
No, I would not recommend this to a friendRated 1 out of 5 stars
johnh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what i needed had to return it only works inside.
No, I would not recommend this to a friendRated 3 out of 5 stars
Eufy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a ok can be better. but you get what you pay for.
I would recommend this to a friend- Pros mentioned:Camera quality, Pan and tilt
Rated 5 out of 5 stars
Great Value Easy Setup
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the nicest indoor security cams I have worked with. Very easy to set up and best of all, no cloud storage needed! My only hiccup was installing the SD card. It actually hides in the bottom of the tilting camera head and all you need to do is gently push it up to reveal the slot. Very ingenious. The ability to tilt and pan remotely to check out things in a room is really nice. Video quality is more than enough for my needs too. The AI human detection works very well and the sound activated pan and tilt will send you exactly the information you need. Definitely a great value for the price. I highly recommend.
I would recommend this to a friend - Pros mentioned:Camera qualityCons mentioned:Connectivity
Rated 4 out of 5 stars
Lots of features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wired indoor security camera. Because it’s wired, there are some limitations, obviously because it has to be plugged in near the area you want to keep an eye on. The provided USB power cord is about 78” long, and includes a plug. This security camera has a lot of capabilities, but you would probably want to have a specific situation in mind to use this. Also, no subscription is needed for this camera, but if you want to review anything that happened earlier, then you would need something. There is no memory card provided with this, and you can operate it without, but then you are only getting the real time view, no rewind or review capabilities. There is a slot for a memory card, but I have no idea what size or type would fit, and I didn’t find this information anywhere on this site. When I was testing this unit I decided to set this up as a spy cam pointed at my cat’s eating area. When the cat finally got up to eat, an alarm went off, which I was surprised to know it had this feature. I personally can’t think of any time I would want an alarm sound to go off when it spots something, but for sure not for a cat! This camera swivels and tilts 360 degrees to “see”, and you can control it through the app, which is a good feature. For me, I would set this up when I go out of town, I wouldn’t use it on a regular daily basis, I’m just home too often. I unplugged the unit, and plugged it in again to see how it worked afterwards. It connected to the app and wifi without having to go through a bunch of steps, which is great.
I would recommend this to a friend - Cons mentioned:Connectivity, Motion detection
Rated 2 out of 5 stars
19 devices & 2 years = costly mistake. Avoid.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I invested fully into the eufy ecosystem, consisting of 19 devices and a homebase. I have used these devices for over about 2 years now and they are woefully inadequate. The homebase is useless and causes more issues than it solves and is not nearly as capable as it's claimed to, only handling 5 devices and even doing that poorly. Devices will frequently lose connection with it, and the notifications take longer to load from the homebase than from the device itself. The recordings are not easily mansged, and are difficult to view and export. Switching between homebase and your actual wifi causes you to have to factory reset the device to make it work, it does not have the redundancy it claims. The outdoor cams of course worked fine during their warranty period, and now 2 have failed, along with a indoor cam and a smart lock. The failures are hardware issues, not being able to turn on or not recognizing any wifi signal. All support aside for a discount code on new ones has been denied by eufy, even for devices out of warranty by less than a few days. The cameras take forever to connect, have sub par motion sensing, frequently trigger on errenous events, and unless you have a very robust Wi-Fi setup lack clarity and quality in their picture. The app frequently reports devices as disconnected when they physically show connected (status LEDs) and for the door lock will frequently fail to communicate. The app also fails to load correctly, and the notifications are slow and often incomplete. You will not be able to view the actions they notify you of unless you wait a minute or more, even worse and longer if you are using homebase. For the cost of the devices you would be better served with other devices such as Ring or a hardwired setup. I caution anyone against buying into the eufy ecosystem, the only decent cameras have been their solar powered solo cams, and even they trigger erroneously, frequently, and take forever to connect for live view. The app also significantly limits what you can view from them. Their internal storage is also inadequate and not upgradeable. Homebase makes their functionality worse not better. Avoid eufy at all costs. Don't make the thousand dollar mistake I did. Find something better, preferably a hard wired system. 2 years later I am spending another thousand dollars to phase out all the eufy crap I made the poor decision to purchase.
No, I would not recommend this to a friendBrand response from Eufy Team
Posted .Dear Customer,
I am truly sorry to hear that you are experiencing this issue. We understand how frustrating it can be and we appreciate your patience.
Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly.
You can reach out to us via support@eufy.com or call us at +1 (800) 988 7973. Our customer service team is always ready to help you.
We look forward to your message so we can address your issue as soon as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right.
Best Regards,
- Pros mentioned:Camera qualityCons mentioned:Motion detection
Rated 4 out of 5 stars
Great Camera, App and Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the EUFY indoor cam mini security camera for the last week. Overall, I think it is a great camera that offers a lot of value for a small price. A few things I love about the camera is that It's small, light, records clear video, and has a 360 degree field of view with pan and tilt. It also doesn't require a subscription to perform advanced features. Such as, recording 24/7 activity or just snapshots of activity, tracking people that walk by and capturing a picture of their face. Another thing I love is the App. With the EUFY Security app I was able to see and control the camera as well as my other EUFY devices. This is also where I can go to view all the recordings the camera captured. Overall the app was easy to use. Some things that I didn't like was, the camera feed is not viewable using the google home app. The motor that controls the camera's movement is audible enough that it can be heard in the recorded video. Also, it needs an SD card for local storage which is not mentioned on the box. With that being said, I still love this camera and think it provides the best bang for your buck. I highly recommend this for anyone that wants a full featured security camera that won't break the bank.
I would recommend this to a friend - Pros mentioned:Night vision
Rated 5 out of 5 stars
Excellent Camera
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This camera looks like a mini robot. Small compact but quite impressive. It rotates and tilts, and does it quite fast. Set up was fast and easy, Very straight forward. I am using the camera in my garage and had to build a small ledge to mount it. The camera comes with a mounting connector, fairly easy. This allows it to be ceiling mounted as well. I was impressed by how fast the rotation and tilt happen. I have other camera and they are just turtle slow in comparison to this one. I have it set on the 'follow me' so when it detects motion, it will actually follow you, and so it does. Very impressive. It will also track sounds. The camera quality is excellent, and night vision is acceptable. I was actually able to read the license plate of a car which is impressive. I guess the best part is that there are no 'cloud' fees if you install an SD card. A definite plus. Finding the SD card slot is interesting as it is located below the camera itself on a section that moves. You have to gently push up the camera area to find the SD card slot. All in all, I am impressed by this camera and operation. It is a definite improvement over cameras i've had only a year, and much smaller. The camera also has 2 way communication which I have used a few time when I haven't been home but another family member arrives. There is a slight lag but its nothing major. It communicates with Alexa and actually works quite well.
I would recommend this to a friend








