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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 888 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and straightforward installation. Many appreciate the quality, security features, and user-friendly app, as well as the convenience of the keypad and auto-lock function. However, some customers have reported issues with the fingerprint reader's reliability, and a few have experienced problems with the key getting stuck. Minor concerns were also raised regarding the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 888 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock comes with everything you need. Easy to install. Just a screw driver is needed. So many methods by which you can enter the house: Phone app, pin, finger print, and physical key. The auto lock feature is not perfect, it doesnt always work. I would say 90 % of the time it does. I highly recommend. But the company needs to fix this flaw

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed by Eufy’s Functionality & Accuracy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the eufy lock... It works great. I’ve been able to open and close it using my thumbprint and combination, and haven’t even needed to use the keys provided- which was the goal. I’ve also assigned combinations for several relatives who came to visit, and it’s super convenient. I am impressed- expected glitches, but it’s been great.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you for telling the world about how this product works for you! You sharing your story helps others know what to expect from this device, which is more valuable than the few pictures and words we ourselves can say about it. Knowing how it performs in real-life situations is what really matters, so thanks again. We promise to keep producing products you can depend on!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you.​ eufy

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use and seamless ap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than Yale lock. Sleek design and clean interface. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Quality Eufy Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do: Smart wifi security lock. Love the fingerprint reader. Battery lasts about 7 months!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome smart lock. Just what I was looking for. This lock is very well made and built. It is very heavy duty and it is pretty much all metal. Comes with plenty of keys. The Wi-Fi feature is great the finger print and code features work flawlessly. If your looking for a smart lock this one is the one. I also have there L.E.D 360 camera and doorbell camera and love them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Overall very happy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up an install was pretty easy would just keep in mind that may require some extra work if your original door lock doesn’t lock without having to either push or adjust the door only other complaint is that a couple of times it did disconnect from Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Beautiful Design

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best looking smart locks on the market. Inspired by many smart lock makers used in Asian markets, it is built with very high quality. It is much heavier than Yale for example. The main issue I have with this unit is that it is NOT Apple Home Kit, Google Home, or Amazon Key compatible. There is no Apple Watch app. No approach or geofencing ability to auto unlock.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great door lock!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great door lock. Very easy to use and setup. My 7 year old even knows how to use it. I looked at so many reviews on electronic door locks and came across this one and am glad I made the purchase. Lots of options to unlock the door and a rechargeable battery I was sold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an August Pro before this lock and thought it was great until I bought this one. Way faster especially with fingerprint and sleeker design. Definitely happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Smartlock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Smart Lock, I have had a few smart locks before and this is the best one. Lithium battery lasts quite a while. Giving it a four star rating as it lost connection to the wifi once...found that out when we were out and wanted to check the status of the lock.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Set up was great and the products looks well built on my door

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great, would buy again.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a 2nd Home. Product was easy to install and really easy to set up for the phone and wifi. We have had issues with the battery going out faster than we anticipated, but I believe we didnt charge it full. The only thing I wish is that the battery indicator in the app would list a percentage instead of just a battery icon.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Great lock and worth the money.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock and the fingerprint makes access so much quicker. Sometimes I do have to lift the finger off and touch again but still much faster and easier than punching in a code. Hardware included is great and deadbolt seems to be heavy duty and secure. Have bought a second one for the detached garage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Eufy Smart Lock

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this lock in my front door for almost a year and I don't regret purchasing it. Everything works as it should. I like not having to carry a key with me, I can open it with my phone or finger print. Battery last about 3 to 4 months charges in about 6 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product easy to install looks very modern

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    The new standard for door locks

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    add as many finger prints as you want better and safer than handing out passcodes and still has passcode option with key option so best of all worlds for sure. So far only had to charge it up once in 9 months

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ease of setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Works well with the eufy ecosystem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was easy and all the features from Eufy are top-notch. This has made life much easier. No more fumbling around for Keys or getting up to double check if the door was locked. There are plenty of YouTube videos for additional install videos and feature highlights. Eufy products are great and they can all be managed through one app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best of the Best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought Eufy Smart Lock that made our life way easy n secure… its best of the best… Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing smart door lock

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an entire smart home so i have to use lots smart devices and this lock is so easy to use with rechargeable battery and lets you know always status, Eufy is an awesome company cant wait to get more technology by them

    I would recommend this to a friend