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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 891 reviews
  • Rated 3 out of 5 stars

    After 2 years of using it, it has stopped.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this lock! Works great with the app but after 2 years of using the touch pad and thumbprint to unlock has stopped working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program and use. No more having to keep track of the kids keys and making sure they have them to get in the house after school.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best lock I have used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easy to install and easy to set up. I love the ease with which I can enter through the door with out having to get a key. And if someone needs in and I an not there I can just let them in through my app. I am thinking about getting another one.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Decent Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation process was pretty straight forward and easy. It installs well just watch out for where the actual lock goes into the frame. It can be fickle. I had to take a chisel to the inside of the slot before it would fully lock. The locking mechanism itself doesn't appear to be all that strong. Good features though overall.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device for the one time cost

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased a few battery operated locks over the years and all but this one has caused me or a member of my family to get locked out. The Eufy products do not disappoint and the best thing is its a one time cost. No monthly fees needed with Eufy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    eufy Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The eufy smart lock was easy and seamless to install with many great features

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE this LOCK.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost 2 years later and I LOVE this lock! So easy and 0 issues! I can let people in when I am not home. I can add users from anywhere. If you think you want one BUY it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Totally recommend. Much better than some of the other more expensive brands

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up great quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing was so easy to put together it took me about 30 min and that’s cause I’m a bit ocd when it comes to straight lines and it being level the set up is great as well pretty straight forward and they have videos that are easily accessible if you do get stuck on something

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Excellent quality and reliability

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and reliability. I have been using it more than a year, and had no issues. Finger prints, mobile app and on person interaction is excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great choice to start our system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product. Easy to install and setup. Works well with fingerprints or codes. Easy to set a temporary passcode for quests or services.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can Get out without having to remember my keys. How amazing is that? I can Simply walk out and in simply with a code, fingerprint or my phone to open or close the door. I’m so enjoying this new technology in my life

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Door Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the lock. So many ways to open the door. It's so nice to not have to use a key to op the door. Plus, it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock with emergency key

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation is easy listed step by step. Be sure u charge the battery while u install the lock. Fingerprint scanner is just like the IPhone set up when they had the Touch ID unlock if not even smother. Has option for auto lock and app most importantly is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got Best Buy to come and install it and it took less than 15 min. Looks really good. Super easy to use, especially when you have kids and old people at home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No longer need to carry a key!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked as it was supposed too. It was relatively easy to set up and works well with the eufy app that I use for my cameras. A lot of options between a key, fingerprint or passcode, they all work great. Comes with 5 spare keys.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rechargable battery was the deal breaker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im trying this brand for the first time, I decided for them because of the rechargeable battery option, I spend way to much money on batteries with my previous one

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    So Far This is a Great Smart Lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed it so time will tell. If you read and follow the instructions it will go smoothly. Installation and setup were quick and easy. Functionality is terrific compared to my previous “not smart” lock.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      It's wonderful to know you've had such a great experience with this item. We are excited to be able to produce products worth talking about, and your story gives us the motivation we need to be better today than we were yesterday.

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Rated 5 out of 5 stars

    This is the one!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It's got this really nice app synced with my Eufy doorbell camera and I love that cause I can unlock and lock it from there. It also alerts me if the lock is unlocked or locked, manually or auto, and it tells me by who. Fingerprint is a nice touch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart lock out there!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great remotely, I can check if I locked my door or forget from anywhere I have internet access as long as the lock has a WiFi connection. Love it getting a second one. I looked and went through many smart locks this was the first I truly like.

    I would recommend this to a friend