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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 891 reviews
  • Cons mentioned:
    Key

    Rated 5 out of 5 stars

    Eufy door luck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is very effective. I love the fact thay changes your entire lock and you dont need your acrual keys to unlock. Pairing it with the eufy camera made me and my family feel extremely safe.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well made smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like finger read option. The only thing missing is auto unlock.. maybe feature versions will support it. Installation was easy and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great smart lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting it up was easy. It works well for the most part. Occasionally, it did not recognize my fingerprints. Not a big deal because I could use the passcode as an alternative. All in all, I am happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    An expensive unit but installation is easy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good except the fingerprint sensitivity did not meet my expectation. Installation is easy for a newbie like me. This is an expensive unit. Buy if you are comfortable with the price point. I wish Eufy will develop a unit that incorporates with a video door bell one day at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad we have it..

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everybody in the house loves it especially my 5th grader. Easy for him to open and get inside the house. We recommended it to our relatives and they purchased too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome lock! Easy straight forward instructions and installation. Highly rated by CR.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Was easy to set up as well. It works with Alexa and using the app on your phone

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to replace a smart lock. I installed it myself with no issues. I really like the features and multiple easy-access options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    The perfect smart lock

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the perfect smart lock if you are looking for a multi-functional lock, it is super easy to set up and even easier to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evan F

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eufy is amazing! I set my entire house up with everything they had to offer. The door bell, Door lock, Wireless cameras and entry alarms. The app is very easy to use and free. I enjoy this system a lot better then my Arlo that i had before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the lock for a day but so far it’s way better than Yale/ August lock! Fingerprint reader works great. Setup was perfect. Auto lock works great. And it integrates with Alexa perfectly!

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      It's wonderful to know you've had such a great experience with this smart lock. We are excited to be able to produce products worth talking about, and your story gives us the motivation we need to be better today than we were yesterday.

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Rated 5 out of 5 stars

    Smart lock eufy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock set is in my opinion the best on the market. Just make sure you get the WiFi build in version. Because the other one is the same price if you want to add the WiFi later.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Way better than ring!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best lock I’ve used and I’ve used a few. 3 different options to unlock and the app will let you know when you need to charge it. Also, no monthly fee!

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint reader

    Rated 3 out of 5 stars

    Good lock, fingerprint recognition not reliable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fingerprint recognition didn't work well for my wife, failure rate about 50%, it keeps locking her up, and she has to use PIN to unlock. We re-taught her fingerprints many times. Somehow it works well on two of my right hand fingers, not the left thumb. It should equip with a motion sensor, while door is moving to close, the auto-close function should be briefly disabled. Otherwise deadbolt can pop out hitting the door frame when the door is closing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great update to the previous Eufy smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the Eufy security family. Easy installtion and setup. Love the fact that there are 4+ different ways to lock/unlock and that individual fingerprints mean that I can know exactly when my family is going in and out of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Door security

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, i can control any time in my phone, i can control who is use dor come in.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the smart lock. I love the convenience and ease of use. Being able to connect to your lock via Wi-Fi and lock it is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Great door lock unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good door lock unit. It feels solid and not cheap. The finger print scanner is quick and easy to set up. I wish it had better integration w/ Google and IFTTT but I don’t know if that’s a Eufy issue or what. Otherwise, I’m satisfied w/ the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Shocked by the options

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best smart lock I've owned. It's pricey but it speaks and the battery lasts. I hate charging things constantly. So here's hoping for close to a year of battery life. It was an easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome smart lock for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome smart lock. I love that it has wifi and fingerprint capabilities. It is fairly simple to install. My only complaint is that it doesn't integrate with the rest of Eufy's security products i.e. cameras or security system.

    I would recommend this to a friend