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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 891 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy install and setup. Great integration w/ Google Assistant/Google home. Quiet operation. Will be replacing my Schlage with this.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Eufy Smart Lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. I like the app functions and notifications. Very easy to use and add users. I like it better than the Schlage I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a first time l smart lock owner. Installed and programmed quickly. Love having this so I don't use the garage door evey time

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best smart lock out there! Definitely recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Looks really sleek and very high quality materials. So many ways to unlock and very easy.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I agree it can be difficult to turn the lock from the inside but other than that it works perfectly!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty great if we’re being honest. It is rather large and clunky compared to other smart locks but it does the trick and pairs with HomeKit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the ease of use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the easy use makes walking in the door so easy. I don’t have to fumble around with keys I just use my finger. Simple and easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Keyless entry system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new keyless entry system. Looks really nice and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Door Lock Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Upgrade to my previous door lock system. You can’t go wrong with this one. It auto locks behind you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Perfect.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, fast installation and works flawlessly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great lock, software can be improved.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got 3 of these. Love these locks however there are few things that bug me, mostly software related. 1. Missing HomeKit compatibility 2. App is a bit clunky. Wish they’re was more seamless integration for multiple locks of per location. Doing fingerprint on multiple locks and setting multiple pins is not convenient. Could be streamlined. 3. Goes offline a lot, noticed that of don’t use specific door for extended period of time lock stops reporting to the app. Overall those are just annoyances related to software. Lock is great, and would definitely buy more if I had more doors :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy So Far…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this lock to upgrade my front door. My girls are older so they come & go as they please. It’s really convenient to have phone access to lock & unlock as well as set up multiple accounts for codes & fingerprints. The pin pad is pretty sensitive but overall I am happy so far. Only used it for a month.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lock time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this lock a lot the reason i give it 4 stars is because when you set the timer on how long you want it unlocked for if you set it for 1 second it it’s too fast, then 30 seconds take like 2 minutes and the one minute is about the same also it doesn’t have a sensor to detect if the door is locked and if you lock it manually it says “door failed to lock” but it’s already locked.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you so much for sharing your experience. We are sorry to hear you are not fully satisfied with this item.

      We really appreciate your feedback to make this item better. I can hear that this feature is very important to you, rest assured that I have passed your feedback to our product team and they will consider it. I much appreciated your valuable feedback. You know, design a product like a journey, we always upgrade our product per client's voice and preference. We never stop making progress so as to keep up with our clients' expectations and trust.

      If you have any concerns, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

      We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! eufy

  • Pros mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Overall happy

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good battery life for how many people use it daily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock, works as it should.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock, works as it should. The lock has many ways to operate: coded entry, remote access, fingerprint scanner, and key backup which is a must for me when purchasing a smart lock (even if I never use it). If this lock has a proximity unlock feature I do not have that enabled, but the fingerprint scanner is just as easy in my opinion. Overall very happy with my purchase, it was less expensive than what I was replacing and I like the features and look of this lock much better

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Smart Lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart lock works flawlessly. We love it. Total tech install was great as well. We purchased another one for our back door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great. Can also sync with the doorbell cam and if you use the cam you can unlock from video view rather than opening the app and choosing the lock. Only down side is that if you want to lock door without thumbprint you either have to hold the cancel button for 3 seconds or type passcode in and click cancel. You really should only have to press the lock button for a second to lock. Perhaps they can change this via firmware. If you use thumbprint then no issue, will lock instantly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Easy to install and program.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well in the application I'm using it for. Being able to add more than one administrator would be on my wish list

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice addition to my smarthome ecosystem.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy. Only wished the battery would last longer. It doesn't hold charge longer in the winter. Also no Smartthings integration.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this deadbolt. I was able to install it with no problems at all! I like the fact, that there’s different options to open the door!!

    I would recommend this to a friend