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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 891 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, took me 30 min. App is easy to use and it links with my Google home. Thumbprint works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy install. built-in wifi is a great addition. have had no problems yet and it looks great

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Rated 4 out of 5 stars

    Claimed battery life is a joke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock has worked flawlessly for me, the only reason I'm giving it 4 stars instead of 5 is because it claims the battery would last 1 year between charges with an average of 10 open and unlock cycles per day. I bought fully charged and installed my lock and battery on March 21st 2021, today is April 11th 2021 and my battery is already dead and in need of recharging. So 3.5 weeks... And we open our front door less than the 10 times per day specified. Other than that it works perfectly

    I would recommend this to a friend
  • Cons mentioned:
    Fingerprint reader

    Rated 4 out of 5 stars

    Nice unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this lock very much. The fingerprint option is good but it sometimes fails to recognize my finger. It is possible this is due to the amount of polen in the air

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the door locked. It was a great think that I bought.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product and ease of use. Easy to install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how easy it was to install it and its also very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...especially when you are renting out your room and you don't want to give out any keys.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Recommended 100%

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is working fine, not issue, has 4 fingerprints and works fine, the battery still full, I recommended 100%.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best lock!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat lock ive had. Works great and havent had any issues

    I would recommend this to a friend
  • Cons mentioned:
    Key

    Rated 5 out of 5 stars

    Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent lock, my family is very happy, we don’t have to worry about keys anymore

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of tech hardware, Easy to install, works great, All features works perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second try and works fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced my august smart lock with this because the batteries died on it so quick. So far works fine even though fingerprint it not always on first try. Geek quad agebt installed first one wrong but I went and putchased another one and they uninstalled and reinstalled new one. So far so good. Just wish it auto unlocked like the august one did

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Reliable with multiple options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and secure, with multiple access options. Love the fingerprint option, and especially the built-in wifi connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very user friendly and veru appealing to look at on my door

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    One of the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great door lock, easy to install and add to wi-fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a bad habit of forgetting whether or not I locked the door when I would come in with my hands full or not paying fully attention. I would worry at night and wonder “did I lock the door” and this help ease my thought because it’s set up to automatically lock within a few minutes. Perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Awesome Smart Door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install no need to drill door i like all the features especially the fingerprint.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome easy to set up, love the multiple ways you can unlock the device and the auto lock set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Automatic Door Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great security deadbolt lock system. Wonderful design and operation and flexible to many applications within the app settings.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Installation
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Such a Feature Packed Smart Lock

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TL;DR opinion of this lock – it’s amazing. From build quality, ease of use and features, you cannot go wrong here and I highly recommend it! Opening the box you notice right away the quality of the lock, as well as the care that went in to the packaging. Everything sits nicely in custom dense foam padding. The lock and indoor mechanism are heavy and built solidly. All the pieces/boxes contained inside are labeled with their step in the process, which is awesome when laying out the pieces in order when installing. Installing the lock took under 10 mins. You simply remove your existing deadbolt and follow the smart lock installation steps in order, and they are so simple that there is no worry that you need to be technically proficient or handy around the house. As long as you have a Philips head screwdriver, you can get this installed right, the first time. The instructions are clear to follow and outline everything in detail. When you download the Eufy Security app, which you’ll need to setup the lock when finished, you can even watch step by step instructions with nice full size images. The lock comes pre-built out of the box to support different latch and crossbore dimensions, so that depending on whether your latch is backset, or your crossbore has smaller radius, etc. the lock will fit the first time. And even if you don’t know what either of those are, don’t worry, you don’t need to, the installation process steps and images let you line everything up right and make sure the lock is in the best position. You will need to the Eufy Security app to finish setting the lock up and using all the advanced features if offers. I use Eufy security cameras so I already have the app installed. Paring the lock to my account is as easy as scanning the included QR code on the backside of indoor assembly. Once you do that, you’re good to go. The lock is very sturdy, all metal drill-proof construction. It has BHMA Grade 2 Security Certification and is IP65 weather rated. What that means is the lock will continue to work for 50 years under average use, and remain weatherproof from rain, snow, wind etc. It has a 10K mAh battery which Eufy says should last for a year on a single charge. My assumption is that is with very little use, so I’ll be happy to get 6 months out of this on my front door. The battery is easily removed to charge, and it also has an emergency lock up charging port at the bottom of it, so if you should happen to be locked out due to a dead battery and not have one of the physical keys they supply to open the lock that way, you can plug in a charger and juice up the lock enough to let you gain access via fingerprint sensor or keypad. The features this lock has is where I’m most impressed. Here is my rundown of the best this lock has to offer and the features that I use every day: --Wi-Fi Connection – lock, unlock or configure your lock from anywhere --Fingerprint scanner – very large scanner means no missed or false touch scans, it’s super-fast and Eufy says it even has an AI chip inside that improves the scanning process over time the more you use it --Keypad allows for 4-8 digit pin number access, and you can even assign temporary pin numbers for guests or scramble the pin codes by entering random numbers before or after your code if you feel your privacy is not 100% --Wrong Try protection – enable and configure how many times a person can try to unlock with their fingerprint or pin before the lock goes into a shutdown period, which you determine the length of the shutdown period --Lock Sounds – set the volume of the audible tone when the lock is locked or unlocked, or turn the sounds off all together --Notifications – get a notice whenever the lock is unlocked or locked and how (manually, by finger, by pin, etc.) --Auto Lock – probably my favorite feature, set the lock to lock itself when the door senses it’s closed. You can set this from 1s to 3m and leave it on all the time or schedule when the lock should auto lock --Alexa and Google Assistance compatible for voice commands to lock and unlock the door --Manage Access for the whole family and then some – store all your family members on your Eufy account in the app with fingerprints, pins and also allow for access to other Eufy members when needed If you have made it this far in the review, thanks for reading. I’m am thoroughly impressed with this locks construction and features, and I have loved using it and the piece of mind it gives me that I never knew I needed before. The ease of use is something my wife and kids enjoy, and knowing that the lock itself is far superior to my old standard deadbolt, I highly recommend this smart lock from Eufy, I’m loving mine!!!

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy