Customer Ratings & Reviews

lock was good and easy to install. nice and easy for setup

Very easy to install with very clear instructions. Works great.

Very easy to install. Works great. I get notifications when it is unlocked and locked.

Looking to get another one. Insulation was A service.

Smart lock has great features but battery life sucks. Advertises that battery would last 365 Days, but I was getting less than 2 months of charge. I have gone back and forth with Eufy’s support for the past 6 months, 2 batteries later I still had the issue of recharging 6-7 weeks. Posted a video on YouTube. I would recommend until they fix battery issue.

Doorlock is awesome. It has the key (works great when the battery is charging); the app; the passcode (with scrambler); and biometric fingerprint scanner (stored locally)

Amazing! The fingerpront scanner makes life easy and the app isnt confusing at all

excellent lock... loved the fingerprint and how ita connect to ur phone lets u know when door is lock and unlock.....

Great lock! Its has all of the features in a smart lock i was looking for. The fingerprint feature was the selling point for me.

This Smart Lock was well worth the money!!! I did a ton of research on smart locks and there are a ton of them out there. However, this one kept popping up on my radar. The reviews were pretty good and after watching a few youtube video's on it I decided to buy it.Great Product highly recommended!!

Smart lock- performance met my expectations though battery life is far shorter than stated by manufacturer.

I’ve no complaints about the product so far. But , it appeared that Best Buy sold me an item which is not in the original package. On the original package, the parts come packed in small boxes with installation labels on them; but the one I got doesn’t have the small boxes and ufey customer service confirmed it should not be like that. I’m going to return it.

Love this Smart lock I can lock my door anywhere in the world would recommend this smart mart to anybody

This is one of the best smart locks I ever bought. It is easy to set up. I literally and started within 10 minutes during my lunch break, and I love the fingerprint access. It also integrates very well with my Alexa home system 10 out of 10.

Fingerprint works well. However not happy with the number lock as it is not easy to operate

Lock works great & easy to install. Finger print unlock design works great.

I am super impressed with this lock and the amount of features it has. It was easy to install. The installation took 15 mins and the lock was ready to be used. Installation instructions were clear to follow. I have never been so satisfied with the ease of installation of any of the smart device. If you can hang curtains, you can install this. They thought of every possible installation scenario and included hardware for any eventuality. So kudos to the manufacturers. Removing the old lock and handles allowed me to measure and see no modifications at all were needed in my case. All the pieces look very well made and packaged neatly inside the box. It comes with 5 physical keys. The feature that I like the best of this lock is the fingerprint reader, it provides the quickest way to lock/unlock my door without having to carry any keys. Fingerprint reader is quick and very responsive and accurate. It's great, no keys, my wife has a number of fingers programmed and is a life saver when you have groceries or laundry and you don't have discretion on what finger to present to the lock. You are going to love the un-boxing experience of this lock. It is beautifully packaged with everything you need. The first thing that strikes you is how heavy and well built the lock is and how smoothly it operates. It has all the templates you need if you need to drill a new bore. Once you download the app, it's so easy to program. I love that there are so many ways to use it: Actual keys, a number code, through the app with Bluetooth and wifi if you have a smart device, using Google home/Alexa app or fingerprints. You can assign codes to trusted users (permanent codes) or guest users (temporary codes). You can allow guests to access your home by sending them a one-time specific access code by text, (which will be different for each guest). You can determine the amount of time that code will be good for; and you have the full ability to delete any code at any time you choose to deny access to any person, throughout Eufy mobile app, you can monitor who is coming in and out of your home, with the timestamp, and how they accessed your lock, (mobile, manually, touchscreen, or by fingerprint). It comes with a rechargeable 10,000 mah battery that can last up to 12 months. This is very impressive as you don't have to worry about replacing batteries every 6 months or so. My previous smart lock was literally a battery eater. No matter you use the lock or not, the 4 AA batteries depleted so fast and I had to replace them about every 6 months. Most of the time, the lock would not work at all. It was a smart lock but I never had the courage to leave my house without the physical keys because I had the fear that the app won't work and I would be locked outside of my own house. What's the point of having a smart lock then. But luckily, I've found this awesome Eufy smartlock which has been a blessing and is yet to disappoint us. Make sure you charge the battery before installing. Another awesome feature of this lock is the micro usb slot which is at the bottom. It lets you plug in the cable using a powerbank and use the lock in case the battery runs out. How thoughtful is that? The physical keys exist for emergencies and should not be used as a regular means of opening the locks. The company says this, our locksmith said this, and they definitely feel flimsy. The keypad stays asleep (and dark) until you need to use it, then it wakes up. You type in your code and press the enter key. The biometric reader wakes up very quickly, and when it gets it right on the first try, it is amazingly fast. Bluetooth is another method of locking/unlocking. You use your phone's bluetooth for this operation but honestly, you would hardly use it. Another method for locking/unlocking is via google home or amazon alexa app. It can be lock using them with a simple command but to unlock it, you have to a have a pin set up. Overall, I'm very much satisfied with this lock and would definitely recommend it.

We love it is the best , you won’t be disappointed

This thing is awesome!! Easy install and everything:)

Look works as described. No issues with connevting or fingerprint