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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 891 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No longer need to carry a key!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked as it was supposed too. It was relatively easy to set up and works well with the eufy app that I use for my cameras. A lot of options between a key, fingerprint or passcode, they all work great. Comes with 5 spare keys.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    So Far This is a Great Smart Lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed it so time will tell. If you read and follow the instructions it will go smoothly. Installation and setup were quick and easy. Functionality is terrific compared to my previous “not smart” lock.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      It's wonderful to know you've had such a great experience with this item. We are excited to be able to produce products worth talking about, and your story gives us the motivation we need to be better today than we were yesterday.

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Rated 3 out of 5 stars

    After 2 years of using it, it has stopped.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this lock! Works great with the app but after 2 years of using the touch pad and thumbprint to unlock has stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the one!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It's got this really nice app synced with my Eufy doorbell camera and I love that cause I can unlock and lock it from there. It also alerts me if the lock is unlocked or locked, manually or auto, and it tells me by who. Fingerprint is a nice touch!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Door Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the lock. So many ways to open the door. It's so nice to not have to use a key to op the door. Plus, it looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got Best Buy to come and install it and it took less than 15 min. Looks really good. Super easy to use, especially when you have kids and old people at home.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rechargable battery was the deal breaker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im trying this brand for the first time, I decided for them because of the rechargeable battery option, I spend way to much money on batteries with my previous one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart lock out there!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great remotely, I can check if I locked my door or forget from anywhere I have internet access as long as the lock has a WiFi connection. Love it getting a second one. I looked and went through many smart locks this was the first I truly like.

    I would recommend this to a friend
  • Cons mentioned:
    Key

    Rated 5 out of 5 stars

    Eufy door luck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is very effective. I love the fact thay changes your entire lock and you dont need your acrual keys to unlock. Pairing it with the eufy camera made me and my family feel extremely safe.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    An expensive unit but installation is easy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is good except the fingerprint sensitivity did not meet my expectation. Installation is easy for a newbie like me. This is an expensive unit. Buy if you are comfortable with the price point. I wish Eufy will develop a unit that incorporates with a video door bell one day at an affordable price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great smart lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting it up was easy. It works well for the most part. Occasionally, it did not recognize my fingerprints. Not a big deal because I could use the passcode as an alternative. All in all, I am happy with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well made smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like finger read option. The only thing missing is auto unlock.. maybe feature versions will support it. Installation was easy and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Glad we have it..

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everybody in the house loves it especially my 5th grader. Easy for him to open and get inside the house. We recommended it to our relatives and they purchased too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Evan F

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eufy is amazing! I set my entire house up with everything they had to offer. The door bell, Door lock, Wireless cameras and entry alarms. The app is very easy to use and free. I enjoy this system a lot better then my Arlo that i had before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the lock for a day but so far it’s way better than Yale/ August lock! Fingerprint reader works great. Setup was perfect. Auto lock works great. And it integrates with Alexa perfectly!

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      It's wonderful to know you've had such a great experience with this smart lock. We are excited to be able to produce products worth talking about, and your story gives us the motivation we need to be better today than we were yesterday.

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Rated 5 out of 5 stars

    Smart lock eufy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart lock set is in my opinion the best on the market. Just make sure you get the WiFi build in version. Because the other one is the same price if you want to add the WiFi later.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to replace a smart lock. I installed it myself with no issues. I really like the features and multiple easy-access options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A great update to the previous Eufy smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the Eufy security family. Easy installtion and setup. Love the fact that there are 4+ different ways to lock/unlock and that individual fingerprints mean that I can know exactly when my family is going in and out of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 5 out of 5 stars

    The perfect smart lock

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the perfect smart lock if you are looking for a multi-functional lock, it is super easy to set up and even easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Was easy to set up as well. It works with Alexa and using the app on your phone

    I would recommend this to a friend