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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 891 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT LOCK!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all 3 features. Print, numbers and key. Love the ability to lock/unlock from the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works excellent, very easy to install!

    I would recommend this to a friend
  • Cons mentioned:
    Auto lock

    Rated 3 out of 5 stars

    Great lock; some bugs.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes it doesn’t sync well with the app. It doesn’t auto lock; and shows an inaccurate status in the app even after being calibrated multiple times. I hope it is a software issue that will be fixed with the next update. Otherwise the lock is solid and works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lock it or lose it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love to open my front door from my car. Many security entries that are very interesting

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Door lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly for my needs, I highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ehh

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was working very good in the beginning but then it stopped sensing my fingerprint when I would try to unlock the door. I updated the firmware and changed it to auto lock and it works better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works well user friendly very useful in a emergency situation.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and well built. Looks cool and does the work that it supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Eufy security smart door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, modern look, easy install & performs well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install, super easy to use. Nice to have alexa let me know if I forget to lock.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
      Email: support@eufylife.com
      Phone number: +1 (800) 988 7973 eufy

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Deadbolt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deadbolt. Easy to setup and install. App works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart deadbolt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the app this deadbolt has to control it. It has saved me from being locked out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome door lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best smart door lock I ever own! It’s very easy to install and easy to use!! Also it has a lot of futures and unlock and lock the the door of one finger of touch!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Feeling secure!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fairly easy installation and work perfectly! A great addition to my home security!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Smart Deadbolt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added this smart deadbolt to my front door after moving into my new home. Love the automated convenience and being able to give access to other family members

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up & simple to use . Great buy ! Would purchase again for any home.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Overall happy

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good battery life for how many people use it daily.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Ring door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way the work is have a good picture and is make good to have the security on my house

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Mist Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very secure. I love the optional key entry and fingerprints unlocking ability. A must buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, love the integrated app that allows you to set lock schedules incase you forget. Would def recommend

    I would recommend this to a friend