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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 891 reviews
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Life changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product, great quality, easy set up , recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the ease of use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the easy use makes walking in the door so easy. I don’t have to fumble around with keys I just use my finger. Simple and easy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and the camera is my favorite part wbout having this livk.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! I agree it can be difficult to turn the lock from the inside but other than that it works perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Eufy doorknobs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far product is working great and easy to use. I am hoping it lasts a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Smart Lock ever used

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the ebst smart lock i have tested and finallay i was happy to replace all my lock in the house and home office with this brand and model. the IOS app provides perfect functions to control all of my smart locks in the house and i was able to install the app in every house holdermember and they are to use it fully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is awesome smart lock. You can add more finger la print with another user’s.

    I would recommend this to a friend
  • Cons mentioned:
    Auto lock

    Rated 4 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok because I like the finger print and you can use a key or passcode but the woman tell you the door is not lock when it’s lock but other then that is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great door lock

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving everything about this product I would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Door Lock Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Upgrade to my previous door lock system. You can’t go wrong with this one. It auto locks behind you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Keyless entry system

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my new keyless entry system. Looks really nice and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Great lock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our friends recommended this for our new house so we had to try it. We love it and are so happy with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Lock time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this lock a lot the reason i give it 4 stars is because when you set the timer on how long you want it unlocked for if you set it for 1 second it it’s too fast, then 30 seconds take like 2 minutes and the one minute is about the same also it doesn’t have a sensor to detect if the door is locked and if you lock it manually it says “door failed to lock” but it’s already locked.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you so much for sharing your experience. We are sorry to hear you are not fully satisfied with this item.

      We really appreciate your feedback to make this item better. I can hear that this feature is very important to you, rest assured that I have passed your feedback to our product team and they will consider it. I much appreciated your valuable feedback. You know, design a product like a journey, we always upgrade our product per client's voice and preference. We never stop making progress so as to keep up with our clients' expectations and trust.

      If you have any concerns, please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

      We offer a 12-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! eufy

  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    Perfect for front or garage doors.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible performance so far and absolutely in love with it. Can’t control it from your app easily.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Smart Lock

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart lock works flawlessly. We love it. Total tech install was great as well. We purchased another one for our back door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock, works as it should.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great lock, works as it should. The lock has many ways to operate: coded entry, remote access, fingerprint scanner, and key backup which is a must for me when purchasing a smart lock (even if I never use it). If this lock has a proximity unlock feature I do not have that enabled, but the fingerprint scanner is just as easy in my opinion. Overall very happy with my purchase, it was less expensive than what I was replacing and I like the features and look of this lock much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great. Can also sync with the doorbell cam and if you use the cam you can unlock from video view rather than opening the app and choosing the lock. Only down side is that if you want to lock door without thumbprint you either have to hold the cancel button for 3 seconds or type passcode in and click cancel. You really should only have to press the lock button for a second to lock. Perhaps they can change this via firmware. If you use thumbprint then no issue, will lock instantly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this deadbolt. I was able to install it with no problems at all! I like the fact, that there’s different options to open the door!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Smart Lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very easy install. built-in wifi is a great addition. have had no problems yet and it looks great

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you. eufy

  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Easy to install and program.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works well in the application I'm using it for. Being able to add more than one administrator would be on my wish list

    I would recommend this to a friend