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Customer reviews

Rating 4.6 out of 5 stars with 891 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the Smart Lock Wi-Fi Replacement Deadbolt for its ease of use, long battery life, and simple installation. Many appreciate the quality, security features, and user-friendly app, while some find the fingerprint reader inconsistent. A few customers have noted issues with the key getting stuck, and some have expressed concerns about the color and size of the lock.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 891 reviews
  • Rated 4 out of 5 stars

    Great finger reader

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For everything this offers it's very cool. However it has connection issues a lot. But what you want from a lock. The finger reader is fast and accurate. Overpriced though for sure but the novelty of it makes me keep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really satisfied with the product, fast rensponse to the biometric unlock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Smart Lock I ever had and easy to use. And number one product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good security forkido

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto lack great for my grandkids it’s safe and and the apps you can lack tu

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomenal product! 100% recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal product. Looks great on my door! I really enjoy the fingerprint option! How many people can say that they open their door with their fingerprints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eufy lock

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my all time favorite lock. I bough this one for its finger print features and it didn’t disappoint me it’s really good. Must buy.!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect, greatest invention ever. No more keys and being able to control it remotely is geeat. Set up was a little tough due to my. Urey door but the product is great

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    Trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May update this review depending on the fix. I am now on my 2nd Eufy Smart Lock Touch with Wifi. Installation is simple but that is about it that went well for me. The first one had this constant issue where it would go offline, and would not reconnect unless I was next to it with the bluetooth and re-entered the wifi information. Then 2 days after install the finger touch sensor completely crapped out. So, I thought ok just this unit was defective. Exchanged it and got the new one in quick and easy. Now, same thing, constantly drops the connection over and over again. For this price, this product better do what it is suppose to do. This is frustrating. I really wanted to get away from Ring and subscription-based service, but the product needs to work. The only thing that went well was the Best Buy customer service making my exchange very quickly and having me on my way.

    No, I would not recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      Thank you so much for sharing your experience. We are sorry to hear you are not satisfied with this item. We really appreciate your feedback to make this item better.

      We are dedicated to ensuring your 100% satisfaction. Please reach out to us via support@eufylife.com or call us at +1 (800) 988 7973. We are more than happy to assist you further.

      We offer lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you! eufy

  • Rated 5 out of 5 stars

    Perfect door lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great door lock from eufy. Worlds as expected and never fail. Would absolutely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and Easy Smart Lock

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do enjoy this Smart Lock but the only thing that could be better is the battery life, lasts for about 2 weeks which isn't too bad but I'm lazy with charging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have to your path of total control over your home if you have cameras locks and other dndnskwdnndkxkskw c shekel djskwkd

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Lock with Easy Set Up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th smart lock and it is by far the best. Love the finger print reader. Very handy when my hands are full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth buying

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product !! Worth the money spent!! Installation was quite simple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The eufy security lock system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice system for the price. Looks elegant and I have had zero issues after several weeks usage. I recommend this system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eufy keyless door lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful investment makes opening the door much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super happy with this lock

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lock is AMAZING. I had it installed by BestBuy as well and I’m super happy with it. Everything works well and the features are super practical (especially the fingerprint scanner). Note that you’ll need a passage lever given this is only the lock/ deadbolt.

    I would recommend this to a friend
    • Brand response from Eufy Team
      Posted .

      So glad you love the product! Thank you for your support. We are super excited to provide something that betters your life. We promise to continue striving to exceed your expectations!

      Remember your device comes with a 12-month warranty, and anytime you need help just let us know.
      Email: support@eufylife.com
      Phone number: +1 (800) 988 7973 eufy

  • Rated 5 out of 5 stars

    Dufy smart lock wifi is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dufy smart lock wifi system, is easy to install and very say to use. It takes the battery 3 hours to charge initially and it takes like 15 minutes to put the lock on the door. I like that you can open the Dufy smart lock with your fingerprint, also with a code, key, app & with google. I will recommend it to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best smart lock in the market. I went through 3 different ones before buying this one and by far the most accurate one I’ve tried.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice Locks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install took few mins to swap out the deadbolts on both doors and sync them to the app in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device was a life changer, we don't really use the key to get in to our house.

    I would recommend this to a friend