Customer Ratings & Reviews

Love this lock! So much better than the first one we had.

Easy installing my girl did it in 30 minute. You should considered it

Great product, need more color variations, and easy installation.

Came as described. Very nice looking and works perfectly so far. Much better than a previous lock we had that required an August bridge. It did not work well with our internet.

First one was defective and would not unlock. Had to return and buy another one.

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Best smart lock.----------------------------------------

Great product and I really like the sleek look it has.

I've had this for just over a year and I haven't had any issues. Setup was easy, the app works great, and I love the variety of options to lock/unlock.

You'd think for $250 this thing would have a better Wi-Fi adaptor and App. The thing is constantly disconnecting from the Wi-Fi. Also I'll use the app to try and unlock it and it just spins thinking about if it wants to work or not. Defiantly not worth $250.

The smart functionality and features seem to work great. I’m not sure if mine is defective, but the lock makes a grinding noise when turning and doesn’t feel/sound very well built. This will be going back to the store.

Battery last about a month after normal us. Family of four that uses it daily. We always lock it with the fingerprint scanner when we leave the house and it auto locks once a day. Would assume the battery would last longer than this. Installed it in March 2021 and have charged multiple times

The notifications can be slow but it has worked as advertised otherwise

Worked for 2 months and now the battery doesn’t hold a charge. I liked it until it stopped working.

We enjoy the different choices of operation . we were surprised that the fingerprint option was not a good choice for those over seventy and young children.

Not bad but not 5 stars. Wish it had a camera and was faster

This review is for the Eufy smart lock without wifi.  I bought this lock directly from the Eufy websight before the wifi version was available.  They contacted me and offered to give me another Eufy product, free to review, if I also reviewed this product.  The Eufy smart lock arrived quickly and was well packaged.  The contents of the box were neatly packed and not only looked nice but were conviently labled with references to corresponding steps in the installation instructions. The instructions were easy to follow and installation went very smoothly.  I have installed a lot of locks as a home owner, including smart locks from other companies, and this installation went very smoothly.  I was looking for something more formal for my front door and the design of this lock really fit with what I was looking for.  I do wish they offered other finishes but black looks good on my dark wood door.  I do like the conviance of the kwikset locks as you can have all your locks keyed the same but the features of this lock, specifically the finger print reader, more than make up for the absence.  On this lock I like that the keyhole is hidden and the key is different than any key I have seen before. The programming of the lock, after installing the app, was much easier and more straightforward than my other smart locks, which have far fewer features than this one.  It took only minutes to program each user and get their figerprint working.  I was unable to program my 4-year-old daughter's fingerprint as her finger is too small (so cute!). Eufy clearly stated this possibility in the instruction manual.  My 7-year-old son had no issues.  The fingerprint reader is responsive and opens after only a short pause.  The keypad works well although the keys are not as individually raised as my other smart locks, making accidental key strokes more likely.  I do wish the keypad lit up a little brighter and that it had option to automatically light up when someone approached. Overall I really like this lock and would recommend it to anyone in the market for a high-end smart lock.  The ability to enter without a key is a blessing where I live as I am often out of the house on the property without my keys.  I think the wifi version has some additional features that would also be an asset but that option was not available, to my knowledge, when I purchased this lock. Purchase with confidence.

Lock died and no longer work after three weeks of use

Everything was working well until the touchpad got water underneath. I have only had the lock 2 years.

Door bell looks great and works awesome. It easy to set up and install took about 15 min and it was up and running great buy