Customer Ratings & Reviews

Installed in a matter of minutes with only a screwdriver, and configuration of the users and fingerprints was a breeze. I've been using the lock now for a few weeks and could not be happier about the purchase. It has made life easier in ways I hadn't originally considered, such as how nice it is not having any keys in my pockets when I leave the house, and being able to give a code to the dog sitter to check on the dogs when I'm unable to.

Good smart lock that protects my property! it's great i can also add users with temporary codes as well! the lock sometimes jams, but i can live with it.

Look really good. Bulit in wifi make set up really easy

I worked with another brands and this one is best that I have worked, I really recommend

I genuinely love this product. I’ve never had a smart lock, so I don’t have anything to compare it to but standing alone I think it’s great. I’m a 27 year old woman and I would like to think that I’m pretty handy, and able to do minor things around my home. When they said that it would be an easy install and only takes 15 minutes? This is very true all you need to know how to do is use a screw driver, and measuring tape. It took me maybe 20-25 minutes due to the horrible installation of my door and previous lock. I think almost anyone can do it, so the fact that you don’t need to spend extra money on hiring someone to come out is great. It has everything that you need numbered, included and very organized. The QR code did not work for me so, I had to pull up the video instructions on my own which Eufy has on their YouTube channel and it was clear with pictures. Once the lock was installed even without the QR code working it went as smoothly as you can possibly imagine. The app is not glitchy at all, it was an overall seamless process. As a dog owner this smart lock is everything I didn’t know I needed. Not having to lug around my keychain as I’m walking my dog is such a relief. You can set the lock to automatically lock behind you anywhere from 5 secs after it senses you’ve closed the door on up. The fingerprint scanner is just such an amazing feature and probably my favorite. I’ve never had a problem with it reading my fingerprint. You can also use a passcode, and of course it comes with keys for the lock as well. These are not standard keys you will find anywhere else, so that may be off putting for some but I don’t see the need for me to really need it unless you let the batteries die and are unable to use the other features. I also have been able to control it with Google home. This has made life so much easier, and honestly it’s a fun product. Unlocking your door with just a scan of your finger? Easy setup? Leave your keys at home? Great tip? It doesn’t get any better for me. Thanks Eufy

Does what it does and it is what it is. Works really well. Super simple to use. Very happy with the purchase.

This latest version of the Eufy Smart Lock Touch adds Wi-Fi, and by doing so knocks it out of the park. It delivers all the features that were arguably missing in the previous version because it lacked wifi. INSTALLATION The hardest part of the installation process was removing my old lock. It had been on the door for so many years that I had to knock it off with a light hammer tap. Once that was removed, I followed the install manual. The packaging is well done and parts are clearly numbered to identify the step they will be used in. Install tip #1: The lock’s rechargeable battery comes 30% charged. Charge it fully before inserting it, which takes about 6 hours. A fully charged battery is supposed to last 1 year. Install tip #2: Download the Eufy Security app before installing the lock. The app has an overview video of the install process, which can also be found on Eufy’s YouTube channel. APP SETUP Once the lock is installed, the app will guide you through a calibration process. Next, you'll set up your PIN and fingerprint. To add your fingerprint, you simply touch the sensor 8 times in different positions to get a full imprint. From there, you can dive into additional features and give access to others in your household. The install and setup process took 20 to 30 minutes as this was the first time I’ve changed my door lock. The instructions are straightforward as long as you follow them step by step. The only tool needed is a cross-tip screwdriver. I had zero issues aligning all the parts and putting in the screws. Once the lock is installed and setup, there’s a lot to like about it. PROs • BHMA Grade 2 certified. This lock is solid and drill proof. That’s certainly the first thing I’d look for in any lock. • IP65 waterproof rating will let it withstand the elements. • Wifi is built in. Some locks work only on Bluetooth and require an external bridge to attach to your wifi. That’s not necessary here. • Alexa and Google Assistant compatible. • 6 ways to unlock: fingerprint, PIN, app via wifi, app via Bluetooth, Voice assistant, or physical keys. • Fast fingerprint reader. The fingerprint reader is as fast as any I’ve ever used. It’s a lot like the readers on iPhones and just as quick. You can, of course, register multiple fingerprints for yourself and others. • Individual PINs for users. You must assign every user a unique 4 to 8 digit PIN. The PINs can be always active, active on a schedule, or active temporarily for the number of days you want. This is perfect for dog sitters, cleaning staff, guests, etc. And, of course, you can turn off a user’s PIN code whenever you want. The system logs door entries by user. • 10,000mAh lithium battery should last a year before needing to be recharged. The app has a battery meter, but if you don’t get a chance to charge it before it’s drained, you can use a power bank with a micro-USB cable to power the lock. And if that’s not available, the kit also includes several backup physical keys. • Magnet proof. If someone tries to use a strong magnet to open the door, the lock automatically locks. • Built-in open door sensor. The lock senses when the door is ajar without needing to install additional parts, unlike some other locks. • Lighted keypad. The keypad is very bright for night use. CONs • No one-time use PIN codes. Though you can schedule PINs to expire, you can’t set a PIN to expire after a single use (or any other frequency). This would be handy let a delivery man, for example, leave a package. • Cannot re-use your existing lock keys. Since the entire lock and deadbolt is replaced, the keys for your old lock will not work. • It’s not obvious how to use a PIN to unlock. You first have to activate the keypad by touching any key and waiting a half second for the pad to light up. Then enter your PIN, followed by pressing the button with the checkmark. If you assign a PIN to a guest, you’ll have to let them know how to use it. Fortunately the fingerprint method requires nothing more than placing your finger on the reader. • No camera or doorbell function. I would really like to have seen this added as a feature. • Brightness level is not adjustable. It’s quite bright at night. It would have been nice to be able to adjust the brightness, just as you can with the alert volumes. OTHER • Scramble passcode. If you use a PIN to unlock, you may be worried about someone nearby seeing your code. Or, more importantly, you may be worried about leaving fingerprints on the keypad hinting at your PIN. This feature allows you to add random digits before and/or after you enter your PIN to obfuscate the actual code. The scrambled code must be 12 digits max including your code inside of it. Of course, if someone gets your entire scramble, it can be used to unlock the door since your code is in it anyway. So the scramble is useful mostly to keep your fingerprints from giving clues. Personally, I use the fingerprint or app since they’re so much quicker. • The backup physical keys have an unusual shape. If you need to make more copies, I doubt that automatic key machines can handle it. You’ll likely have to visit a locksmith. Eufy has done a great job with the upgrade. If you’re looking for a smart lock that’s easy to install and easy to use, this one should be on your shortlist.

This lock is pretty good. I installed it myself. I didn't do a great job but the lock still works fine.

Excellent lock, install and set up was easy, each user can have multiple fingers scanned, users and setting fingerprint scans was very easy.

The design of this lock is very nice and responsive but it does have its hiccups for the price i prefer getting something better

I really wanted to like this deadbolt, but will probably be replacing it with something I can actually use. It worked just fine for the first couple of months but now, for the past three weeks or so, about 70% of the time when I try to unlock the door I hear "The deadbolt could not unlock," or something similar. The deadbolt is not sticking, and slides as smooth as butter when I lock/unlock it manually. The battery is fully charged and I tried recalibrating it -- three times. To me, the point of having a lock like this is convenience. This is anything BUT convenient. It normally takes me three times as long to get in the door as it did when I just had a key deadbolt. To compound the problem, I have to disable the Eufy deadbolt when I went out of town so my dog-sitter could get into the house using the key in the doorknob. (I didn't have time to hook up with her ahead of time to give her a Eufy emergency key and to show her how to use it -- especially since getting that magnetic disk to move to the side is anything but easy.) I have several Eufy products and have, in generaly, been pretty happy with them -- two robotic vacuums, smart plugs, smart bulbs, etc... But I may have to re-evaluate that; I am thoroughly disgusted with this useless deadbolt. Oh -- and to add insult to injury, the battery doesn't last even close to the amount of time they advertise; mine ran out after about 3 1/2 months, and there are only two of us here so we probably don't even use it the standard 10 locks/unlocks each day.

Easy to install and set up! I like that you can set different codes or set for finger print.

Works alright. Misses things often and the quality of the camera is pretty bad and gets pixelated often but overal it has worked pretty well

Strong and sturdy. Easy to use the thumb print entry. Installation was excellent!

Is very good for security reasons, i have but one for my friend and he loves it

Not best audio quality, glass on face of item showing some major wear after few months

I cannot recommend this product in good faith because of its subpar quality. WiFi signal drops, bluetooth works sometimes, and its non-functioning features and overall poor quality shows the manufacturer's true colors.

Easy to install. Looks great. Easy to operate and the functions are good.

Great door lock that works on Wi-Fi or Bluetooth without requiring a paid subscription. It also comes with the ability to use a physical key and a passcode, they both work excellent. My favorite feature is the fingerprint sensor to unlock the door. I had trouble installing it myself, but it's because my home is more old-fashioned and had an older door, but a quick cut and sanding allowed the wire to not be pinched. Really happy with the purchase.

I got this for my place after some recent vandalism for some extra security and it works great!